• Collaborating with expert and principal solutions engineers to uncover technical and business requirements for clients, analyzing challenges, and translating them into effective solutions • Responsibilities include capturing and synthesizing discovery notes, requirements, and client inputs into clear, usable documentation for the broader solutions team • Producing first-draft materials for RFPs/RFIs, client presentations, and solution narratives • Building demos and proof points that showcase Acxiom's capabilities and bring solutions to life • Conducting client, competitive, and market research to inform solution design and positioning • Maintaining solution documentation and keeping deal and solution artifacts organized and current • Applying AI tools to accelerate your research, content creation, and day-to-day workflows, and sharing what works with the team

• Provide escalated technical support to internal teams and external clients including installation support, maintenance and repair on hardware and software. • Diagnose and resolve complex hardware, software, or connectivity issues. • Work closely with various multi-functional teams throughout organization to influence product Implementation, Integration and improve solution including the BU R&D teams and product management. • Respond to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks) • Lead the resolution of complex and challenging technical issues and projects requiring in-depth evaluation across multiple areas of Application, Integration and delivering solutions that are require creativity, innovation, advanced analytical thinking

• Work as a member of cross-functional teams to design scalable, highly available, secure infrastructure solutions that leverage cloud services • Contribute to detailed SAP technical designs for integration and implementation of cloud systems and services, ensuring alignment with business objectives and technical requirements • Partner with contracted platform partners and Basis team to design, develop and document solutions that comply with strategic enterprise architecture and guidelines • Collaborate with stakeholders and Enterprise Architects to gather requirements, define project scope, and deliver on strategic initiatives and program goals • Participate in and provide value to design and code reviews • Provide feedback to and work with the automation team to develop automation for new services • Plan for system and application migration(s) to the cloud, adhering to the client’s technical and business requirements • Collaborate with the Operations and architecture teams to ensure readiness for an apps onboarding • Communicate effectively through strong written and oral communication skills for technical and non-technical audiences • Integrate with non-cloud technologies and third-party vendor products/services (SAAS), including RISE • Assess emerging technologies and stay abreast of industry trends related to Cloud and SAP • Ability to multi-task and work independently, as well as work collaboratively with teams, some of which may be geographically distributed • Responsible for the completion of specific goals, objectives, and tasks related to this position as assigned by RTX management. • Collaborate with stakeholders to develop SAP solution roadmaps and strategic plans • Ensure adherence to SAP best practices and industry standards • Complete the establishment of the onboarding process ensure that the app teams can engage and navigate the onboarding process • Become an expert for the RTX public cloud implementation and the onboarded services that are offered • Become familiar with the programs infrastructure automation efforts to ensure the proper information is gathered during engagements • Ensure the service request forms allow for proper intake of required information to work towards an automated solution

• Serve as the product category expert, providing strategic direction on category performance, assortment, pricing, and growth initiatives. • Manage the Home Health product category, including portfolio strategy, SKU lifecycle management, and performance optimization. • Develop and execute category strategies to improve sales, profitability, and market share. • Build and maintain strong relationships with manufacturer partners; lead negotiations and growth initiatives. • Collaborate with Henry Schein, Shield, and Prism to expand and optimize the product portfolio. • Develop clinical programs with manufacturers to enhance product adoption and customer value. • Partner with the Bids team to ensure accurate and competitive Home Health cross-referencing. • Provide proactive, hands-on support to the sales organization including cross-referencing, product recommendations, and deal support. • Act as a primary escalation point to resolve product gaps, substitutions, and competitive positioning challenges. • Lead and support customer onboarding efforts to ensure accurate setup and seamless implementation. • Analyze data to identify growth opportunities and performance gaps. • Support marketing initiatives across all channels. • Apply financial insights to drive profitability and decision-making.