• Responsible for interfacing with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefit review • Answer incoming calls and respond to benefit inquiries • Place outbound follow-up calls for issues that cannot be resolved during the initial call • Provide guidance to members on open enrollment issues, questions and concerns about benefit options • Review plan options and costs for members considering individual health insurance plans, Marketplace/exchange plans, COBRA, and Medicare plans • Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations • Resolve benefit issues by identifying issue(s) and researching in a timely manner ensuring adherence to department and corporate policies and procedures • Document all benefit issues thoroughly, maintaining department files and appropriate systems • Establish and maintain a professional relationship with internal/external customers, team members and department contacts

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Job Family Definition: - Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). - Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. - Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. Management Level Definition: - Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. - Frequently contributes to the development of new ideas and methods. - Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. - Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. - Acts as an expert providing direction and guidance to process improvements and establishing policies. - Frequently represents the organization to external customers/clients. - Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. - May provide mentoring and guidance to lower level employees. Responsibilities: - Leads project teams responsible for the design and implementation of processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support across multiple segments and business areas. - Consults with senior business leaders to identify relevant analytics, metrics and outcomes for the assigned areas. - Develops overall sales operations framework, including forecasts and budgets, to meet resource and sales client needs. - Manages and expands relationships with internal and external partners and clients for quality audits, quality management and building quality culture. - Provides domain-specific expertise and overall quality leadership and perspective to cross-organization projects, programs, and activities. - Drives innovation and integration of new technologies and initiatives into sales operations tools and activities. - Provides guidance and mentoring to less-experienced staff members. Qualifications - Bachelor's or Master's degree in Business Management or equivalent. - Typically 6-10 years experience. Requirements - Experience designing and implementing overall process and tools management and improvement frameworks to provide operations support for sales activities. - Excellent analytical, statistics and problem solving skills. - Thorough understanding of and experience in applying business and sales operations practices and process design to situations. - Evaluating forms of forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities. - Excellent written and verbal communication skills; mastery in English and local language. - Ability to effectively communicate sales operations architectures, plans, proposals, and results, and negotiate options at senior management levels. Benefits - Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. - Personal & Professional Development: We invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. - Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Job Family Definition: - Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). - Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. - Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. Management Level Definition: - Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. - Frequently contributes to the development of new ideas and methods. - Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. - Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. - Acts as an expert providing direction and guidance to process improvements and establishing policies. - Frequently represents the organization to external customers/clients. - Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. - May provide mentoring and guidance to lower level employees. Responsibilities: - Leads project teams responsible for the design and implementation of processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support across multiple segments and business areas. - Consults with senior business leaders to identify relevant analytics, metrics and outcomes for the assigned areas. - Develops overall sales operations framework, including forecasts and budgets, to meet resource and sales client needs. - Manages and expands relationships with internal and external partners and clients for quality audits, quality management and building quality culture. - Provides domain-specific expertise and overall quality leadership and perspective to cross-organization projects, programs, and activities. - Drives innovation and integration of new technologies and initiatives into sales operations tools and activities. - Provides guidance and mentoring to less-experienced staff members. Qualifications - Bachelor's or Master's degree in Business Management or equivalent. - Typically 6-10 years experience. Requirements - Experience designing and implementing overall process and tools management and improvement frameworks to provide operations support for sales activities. - Excellent analytical, statistics and problem solving skills. - Thorough understanding of and experience in applying business and sales operations practices and process design to situations. - Evaluating forms of forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities. - Excellent written and verbal communication skills; mastery in English and local language. - Ability to effectively communicate sales operations architectures, plans, proposals, and results, and negotiate options at senior management levels. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing. - Personal & Professional Development: Specific programs catered to helping you reach any career goals you have. - Unconditional Inclusion: We celebrate individual uniqueness and have the flexibility to manage our work and personal needs.

Role Description NOW HIRING: Human Resources Coordinator Compensation: $24.00-$25.00 per hour The HR Coordinator will be responsible for processing personnel changes and maintaining personnel records while providing excellent customer service to those contacted during the course of business. Roles & Responsibilities - Accurately perform data entry of new hires, terminations, and other associated personnel actions. - Review and verify change requests and documents to determine accuracy and completeness of information, utilizing discretion and escalating issues as needed to correct or complete data. - Perform all tasks in a timely and accurate manner. - Ensure all data is entered by appropriate deadlines and contains appropriate approvals. - Examine employee files to answer inquiries and provide information to authorized persons. - Compile data from personnel records and prepare reports. - Check the 800# voicemails and communicate messages to HR Management. - Update employee files to document personnel actions and provide information for Payroll, Benefits, and other identified uses; this includes maintaining the filing room. - Distribute department’s mail to appropriate individuals. - Work with all levels of management and employees. - Provide back-up support to the Front Desk Coordinator. - Maintain confidentiality and discretion in use of information related to employees, managers, and departmental operations without exception. - Assist with training employees in tasks, safety, policies, and procedures. - Coordinate and monitor work activities. - Perform regular review of the processing queue to ensure timely processing. - Report employee personnel issues to manager. - Correct at-risk behavior immediately, then report to the manager immediately providing recommendations for corrective action on areas that need improvement. - Assist with conducting trainings such as new hire orientation. - Assist with onboarding of new hires including but not limited to completing applicant reference checks, submission/processing of background, drug testing, and driver approval paperwork as appropriate. - Schedule meetings and interviews as requested by HR Manager. - Create POs for department on an as-needed basis. - Assist with and take lead on projects, as needed. Qualifications - Associates degree in Business Management, or a related field from a two-year college or university; or equivalent combination of education and experience. - May be required to have a valid driver’s license. Requirements - This position has no supervisory responsibilities. Benefits - SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers