• Provide customer support via phone, email, and chat for ACT Innovations software platforms, including DCCM and Paracelsus • Troubleshoot software, workflow, and user-related issues across ACT platforms, including printer connectivity and driver issues for laboratory equipment • Remotely access customer computers using screen-sharing tools to diagnose and resolve software and configuration issues in real time • Troubleshoot communication issues between the Paracelsus relay and laboratory analyzers used for screening tests, escalating to senior team members when needed • Answer user questions about Paracelsus (Laboratory Information System) workflows and functionality; remotely access customer systems as needed to resolve urgent issues in an active lab environment and enter support tickets on behalf of users • Support DCCM users with workflow questions and case management tasks; create and manage support tickets on behalf of users navigating this virtual client filing system for specialty courts • Document support interactions and resolutions within our ticketing system • Escalate complex issues to the designated senior team member when needed • Assist with software testing, QA efforts, and creation of customer-facing release notes for software updates and enhancements during slower support periods • Help maintain internal support documentation and knowledge base articles • Participate in team meetings, training sessions, and product education opportunities • Occasionally assist with customer onboarding, implementations, or future travel opportunities as needed

• Own the relationship for one to two BPO partners against DoorDash's full Customer Experience performance matrix. • Run performance-management mechanism end-to-end and produce the Weekly and Monthly Business Reviews that roll into our Director read. • Proactively diagnose existing and net-new performance issues, design the remediation, and execute it with minimal guidance. • Partner with Training, Quality, and Content teams to reinforce compliance with new launches, processes, and policies on your partners' floors. • Drive cross-functional moves with Training, Workforce Management, Product and Engineering among others to unblock partner performance. • This role requires up to 25% travel (international and domestic).

• Interact with sellers with a seller-first attitude, understanding the unique needs and pressures of running a resale business • Resolve seller issues regarding payments, payouts, order disputes, shipments, and platform questions with high quality and urgency • Become a deep expert in Whatnot's seller tools, policies, and processes to drive positive outcomes for the reseller community • Work cross-functionally with Trust & Safety, Payments, and Product teams to troubleshoot and resolve complex seller escalations • Identify patterns in seller pain points and proactively surface opportunities to improve the seller experience

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg. B Atlanta, GA 13693 S. 200 W Draper UT This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule). Key Responsibilities - The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products - Handle routine customer questions relating to product usage, as well as technical support issues - Maintains expert-level knowledge of Dealertrack Solutions and Products - Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function - Accurately logs all customer information in the CRM customer ticketing system - Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure - Follow-up skills - Ability to handle and respond to multiple open issues - Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely - Ability to work required shifts both independently and within a team organization - Facilitate communication from Support Team to other departments as needed to complete Cases Qualifications Minimum- - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals Preferred- - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets