equivant

• Oversee and manage general accounting functions, including accounts payable, accounts receivable, and tax processing • Maintain and reconcile accounts payable and receivable, ensuring timely payments and accurate records • Process deposits, handle invoicing and bill payments efficiently • Perform month-end and year-end financial closing and ensure accurate reporting • Prepare monthly financial statements, reconciliations, and reports for management review • Maintain compliance with all tax regulations and licensing requirements

• Provide customer support via phone, email, and chat for ACT Innovations software platforms, including DCCM and Paracelsus • Troubleshoot software, workflow, and user-related issues across ACT platforms, including printer connectivity and driver issues for laboratory equipment • Remotely access customer computers using screen-sharing tools to diagnose and resolve software and configuration issues in real time • Troubleshoot communication issues between the Paracelsus relay and laboratory analyzers used for screening tests, escalating to senior team members when needed • Answer user questions about Paracelsus (Laboratory Information System) workflows and functionality; remotely access customer systems as needed to resolve urgent issues in an active lab environment and enter support tickets on behalf of users • Support DCCM users with workflow questions and case management tasks; create and manage support tickets on behalf of users navigating this virtual client filing system for specialty courts • Document support interactions and resolutions within our ticketing system • Escalate complex issues to the designated senior team member when needed • Assist with software testing, QA efforts, and creation of customer-facing release notes for software updates and enhancements during slower support periods • Help maintain internal support documentation and knowledge base articles • Participate in team meetings, training sessions, and product education opportunities • Occasionally assist with customer onboarding, implementations, or future travel opportunities as needed

Customer Success Manager locations Remote, United States time type Full time job requisition id R66980 Job Summary: About the Role We are looking for a driven, relationship-focused Customer Success Manager to join our growing team. This is a foundational role, and you will have a direct impact on how we scale our customer success function. You will own a portfolio of strategic accounts in the Courts vertical, serving as the primary relationship owner for some of our highest-value customers. You will work closely with Product, Sales, Support, and Implementation teams to ensure customers are realizing value, expanding their use of our platform, and staying with us for the long term. This is a high-visibility role with real autonomy. If you are energized by scaling a department, working in a complex domain, and being the person customers trust most — this is the opportunity for you. Job Description: What You'll Do Own strategic customer relationships You will serve as the named CSM for a portfolio of key (Case Management Software) accounts, building deep relationships with administrators, end users, and executive stakeholders. You will run regular touchpoints, quarterly business reviews, and success planning sessions to keep customers aligned, engaged, and growing. Drive expansion and growth of our solutions You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward. Manage customer health in a CRM You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond. Serve as the voice of the customer internally You will bring customer feedback, feature requests, and sentiment into product and leadership conversations. You will help shape how we build, prioritize, and communicate with customers. What We're Looking For - At least 5 years of experience in Customer Success, Account Management, or a related customer-facing role - Experience managing complex, multi-stakeholder accounts in a B2B SaaS or technology environment - Proven ability to learn new complex software - Track record of driving retention and expansion revenue - Strong facilitation and communication skills — comfortable leading cross-functional calls and executive conversations - Familiarity with customer success platforms (ChurnZero experience a strong plus) - Highly organized, proactive, and comfortable operating with ambiguity - Ability to travel up to 30% for on-site customer visits and QBRs Preferred - Experience in the criminal justice, courts, corrections, or public sector technology space or similar “case management” type software systems (healthcare, clinical) - Assisting in enhancing a Customer Success team rollout - Familiarity with implementation or professional services environments Why Join Us - Your work will directly shape how this function scales - You will work with a mission-driven team serving the courts and criminal justice system - Competitive compensation, benefits, and the opportunity to grow as the team scales - Collaborative culture with strong cross-functional support from Product, Sales, and Leadership Worker Type: Regular Number of Openings Available: 1

• Own strategic customer relationships • You will serve as the named CSM for a portfolio of key (Case Management Software) accounts, building deep relationships with administrators, end users, and executive stakeholders. • You will run regular touchpoints, quarterly business reviews, and success planning sessions to keep customers aligned, engaged, and growing. • Drive expansion and growth of our solutions • You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward. • Manage customer health in a CRM • You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond. • Serve as the voice of the customer internally • You will bring customer feedback, feature requests, and sentiment into product and leadership conversations. You will help shape how we build, prioritize, and communicate with customers.

• Lead a small team of cloud engineers building and maintaining AWS hosting environments for equivant’s SaaS products; set technical direction, mentor team members, and prioritize team workload • Design, implement, and optimize AWS infrastructure to meet deployment, availability, performance, scalability, and cost goals • Automate the deployment of customer environments using infrastructure as code • Manage core AWS services including compute, DB, storage, networking, IAM, and security • Oversee security, asset inventory, and lifecycle management for cloud resources • Own AWS Config and organizational guardrails (Service Control Policies, Control Tower where applicable) to enforce baseline security and compliance across the AWS organization • Design and maintain cloud backup and disaster recovery capabilities to meet defined recovery time objectives (RTO) and recovery point objectives (RPO); lead DR planning and testing • Partner with R&D on architecture, performance, and troubleshooting to ensure the hosting environment evolves with the product and applications run well in a cloud-hosted environment • Build CI/CD pipelines and DevOps practices for web servers and web applications, including establishing capability where it’s not yet in place, in partnership with R&D to reduce manual deployment and enable faster, lower-risk releases • Implement monitoring, logging, alerting, and SIEM integration (CloudWatch and related tools) for hosted environments • Coordinate with ITSM processes (Jira) for change management, incident response, and request fulfillment • Support compliance with the CJIS Security Policy, AICPA Trust Services Criteria for SOC 2, and other regulatory requirements; maintain technical documentation for cloud architecture, runbooks, and operational procedures • Participate in on-call rotations and support after-hours incident response as needed

• Oversee day-to-day accounting operations, financial reporting, and compliance • Manage general ledger activity, financial reconciliations, accounts payable and receivable, and tax compliance • Process deposits, handle invoicing and bill payments efficiently • Perform month-end and year-end financial closing and ensure accurate reporting • Prepare monthly financial statements, reconciliations, and reports for management review • Coordinate with the Portfolio group for tax schedules and compliance reporting • Ensure accurate tracking and payment of city, state, and federal tax obligations • Track and reconcile customer payments, resolve discrepancies, and manage collections • Process vendor payments and maintain strong vendor relationships

Job Summary: Seeking a highly motivated Sales Development Representative. Principle activities will be using your creative juices to increase our Sales Qualified Leads in sales funnel. Ideal candidate must be highly determined and a great communicator. Job Description: Job Title: Sales Development Representative (SDR) & Sales Operations Location: Remote / Hybrid / Canton, OH Company: equivant Supervision, Corrections & Pretrial The Opportunity Are you a high-energy communicator with a knack for organization and a passion for technology? equivant is looking for a hybrid Sales Development Representative (SDR) & Sales Operations Specialist . This is a unique "dual-impact" role. One half of your time will be spent on the front lines, identifying and engaging with key decision-makers in the justice system. The other half will be spent "under the hood," optimizing our sales processes, managing our CRM data, and ensuring our sales engine runs at peak efficiency. Core Responsibilities 1. Lead Generation & Outreach (The Hunter) Strategic Prospecting: Identify and research new sales opportunities within pretrial, community supervision, and correctional agencies. Multi-Channel Engagement: Execute high-volume outbound outreach via cold calling, personalized emailing, and LinkedIn networking to book discovery meetings for Account Executives. Inbound Qualification: Who You Are The Communicator: You are fearless on the phone and a persuasive writer. You can navigate complex government hierarchies to find the right stakeholder. The Data Geek: You actually enjoy clean data. You find satisfaction in a well-organized CRM and a dashboard that tells a clear story. The Problem Solver: If a process is broken, you don't just complain—you find a tool or a workflow to fix it. The Mission-Driven Professional: You are interested in the justice system and want to help agencies use technology to improve community outcomes. Qualifications Experience: 1–3 years of experience in Sales Development, Lead Generation, or Sales Operations (SaaS experience preferred). Technical Skills: Proficiency in Salesforce or HubSpot is highly desired. Experience with AI-powered sales tools (for prospecting or data cleansing) is a major plus. Industry Knowledge: Familiarity with the government procurement process or the justice/corrections field is a plus, but not required—we will train the right person. Education: Bachelor’s degree in Business, Marketing, Criminal Justice, or a related field highly desired. What We Offer Career Pathing: This role is designed to grow. Depending on your performance and interest, you can pivot into a full Account Executive role or a dedicated Sales Operations leadership position. Incentive Structure: Competitive base salary plus a commission structure tied to both lead generation and operational milestones. Impact: You aren't just selling software; you're helping modernize the justice system. Worker Type: Regular Number of Openings Available: 1