equivant

• Own strategic customer relationships • You will serve as the named CSM for a portfolio of key (Case Management Software) accounts, building deep relationships with administrators, end users, and executive stakeholders. • You will run regular touchpoints, quarterly business reviews, and success planning sessions to keep customers aligned, engaged, and growing. • Drive expansion and growth of our solutions • You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward. • Manage customer health in a CRM • You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond. • Serve as the voice of the customer internally • You will bring customer feedback, feature requests, and sentiment into product and leadership conversations. You will help shape how we build, prioritize, and communicate with customers.

• Lead a small team of cloud engineers building and maintaining AWS hosting environments for equivant’s SaaS products; set technical direction, mentor team members, and prioritize team workload • Design, implement, and optimize AWS infrastructure to meet deployment, availability, performance, scalability, and cost goals • Automate the deployment of customer environments using infrastructure as code • Manage core AWS services including compute, DB, storage, networking, IAM, and security • Oversee security, asset inventory, and lifecycle management for cloud resources • Own AWS Config and organizational guardrails (Service Control Policies, Control Tower where applicable) to enforce baseline security and compliance across the AWS organization • Design and maintain cloud backup and disaster recovery capabilities to meet defined recovery time objectives (RTO) and recovery point objectives (RPO); lead DR planning and testing • Partner with R&D on architecture, performance, and troubleshooting to ensure the hosting environment evolves with the product and applications run well in a cloud-hosted environment • Build CI/CD pipelines and DevOps practices for web servers and web applications, including establishing capability where it’s not yet in place, in partnership with R&D to reduce manual deployment and enable faster, lower-risk releases • Implement monitoring, logging, alerting, and SIEM integration (CloudWatch and related tools) for hosted environments • Coordinate with ITSM processes (Jira) for change management, incident response, and request fulfillment • Support compliance with the CJIS Security Policy, AICPA Trust Services Criteria for SOC 2, and other regulatory requirements; maintain technical documentation for cloud architecture, runbooks, and operational procedures • Participate in on-call rotations and support after-hours incident response as needed

• Oversee day-to-day accounting operations, financial reporting, and compliance • Manage general ledger activity, financial reconciliations, accounts payable and receivable, and tax compliance • Process deposits, handle invoicing and bill payments efficiently • Perform month-end and year-end financial closing and ensure accurate reporting • Prepare monthly financial statements, reconciliations, and reports for management review • Coordinate with the Portfolio group for tax schedules and compliance reporting • Ensure accurate tracking and payment of city, state, and federal tax obligations • Track and reconcile customer payments, resolve discrepancies, and manage collections • Process vendor payments and maintain strong vendor relationships

Job Summary: Seeking a highly motivated Sales Development Representative. Principle activities will be using your creative juices to increase our Sales Qualified Leads in sales funnel. Ideal candidate must be highly determined and a great communicator. Job Description: Job Title: Sales Development Representative (SDR) & Sales Operations Location: Remote / Hybrid / Canton, OH Company: equivant Supervision, Corrections & Pretrial The Opportunity Are you a high-energy communicator with a knack for organization and a passion for technology? equivant is looking for a hybrid Sales Development Representative (SDR) & Sales Operations Specialist . This is a unique "dual-impact" role. One half of your time will be spent on the front lines, identifying and engaging with key decision-makers in the justice system. The other half will be spent "under the hood," optimizing our sales processes, managing our CRM data, and ensuring our sales engine runs at peak efficiency. Core Responsibilities 1. Lead Generation & Outreach (The Hunter) Strategic Prospecting: Identify and research new sales opportunities within pretrial, community supervision, and correctional agencies. Multi-Channel Engagement: Execute high-volume outbound outreach via cold calling, personalized emailing, and LinkedIn networking to book discovery meetings for Account Executives. Inbound Qualification: Who You Are The Communicator: You are fearless on the phone and a persuasive writer. You can navigate complex government hierarchies to find the right stakeholder. The Data Geek: You actually enjoy clean data. You find satisfaction in a well-organized CRM and a dashboard that tells a clear story. The Problem Solver: If a process is broken, you don't just complain—you find a tool or a workflow to fix it. The Mission-Driven Professional: You are interested in the justice system and want to help agencies use technology to improve community outcomes. Qualifications Experience: 1–3 years of experience in Sales Development, Lead Generation, or Sales Operations (SaaS experience preferred). Technical Skills: Proficiency in Salesforce or HubSpot is highly desired. Experience with AI-powered sales tools (for prospecting or data cleansing) is a major plus. Industry Knowledge: Familiarity with the government procurement process or the justice/corrections field is a plus, but not required—we will train the right person. Education: Bachelor’s degree in Business, Marketing, Criminal Justice, or a related field highly desired. What We Offer Career Pathing: This role is designed to grow. Depending on your performance and interest, you can pivot into a full Account Executive role or a dedicated Sales Operations leadership position. Incentive Structure: Competitive base salary plus a commission structure tied to both lead generation and operational milestones. Impact: You aren't just selling software; you're helping modernize the justice system. Worker Type: Regular Number of Openings Available: 1

• Design, build, and maintain secure, scalable, and highly available AWS infrastructure supporting our mission-critical applications. • Manage SQL Server environments hosted on AWS RDS and EC2, optimizing performance, tuning queries, and ensuring data reliability and availability. • Develop and maintain CI/CD pipelines (GitHub, Terraform, PowerShell, or your tool of choice) to automate build, test, and deployment workflows. • Collaborate closely with Development, QA, Product Management, and Information Security teams to ensure smooth, secure releases and stable environments. • Monitor and troubleshoot performance issues using tools like CloudWatch, DataDog, and SIEM dashboards, driving root-cause analysis and proactive prevention. • Contribute to security and compliance initiatives by adhering to SOC 2 and CJIS-aligned policies, managing IAM roles, patching systems, and safeguarding secrets. • Participate in incident response activities, assisting with mitigation, root-cause investigation, and long-term resolution. • Document infrastructure configurations, procedures, and architecture for operational continuity and knowledge sharing. • Support continuous improvement by proposing new automation, cost optimization, and resilience strategies across environments.