We support Swiss SMEs in their international business and help innovative foreign companies to establish in Switzerland.
Technical Support Assistant, PWD
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Technical Support Assistant, PWD
Switzerland Global Enterprise
• Support operational and administrative routines in the Grid Automation technical assistance area • Receive, register, update and monitor service tickets, requests and incidents in systems and internal controls • Route requests to the responsible teams according to established workflows and guidelines • Track status of service requests, outstanding items, deadlines and responses to requesters • Support organization of schedules, documentation, records and history of technical service activities • Keep the area’s databases, controls, spreadsheets and systems up to date and consistent • Assist with sending, receiving and verifying documents, reports and information related to service activities • Serve as a point of support in the interface between clients, the technical team, administrative areas, logistics and other internal departments • Support tracking of materials, equipment, parts or documents required for service activities, as directed by the area • Flag outstanding items, delays, information inconsistencies or process deviations to the responsible parties • Prepare simple controls and reports to monitor the area’s routines • Contribute to process organization and compliance with service and quality standards • Predominantly operational, administrative and support-focused role • Responsible for executing structured routines and monitoring technical assistance requests
Job Requirements
- High school diploma
- Technical education or ongoing higher education in Administration, Logistics, Electronics, Electrical Engineering, Automation, Engineering or related fields is preferred
- Previous experience in administrative routines, customer service, operational support, technical assistance or related areas
- Basic knowledge of Microsoft Office, especially Excel and Outlook
- Ease in organizing information, tracking requests and updating controls
- Good verbal and written communication skills
- Ability to work with organization, attention to detail and discipline in execution
Benefits
- Inclusive work environment
- Valuing professionals with diverse experiences, profiles and career paths
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