• Build and strengthen relationships with clients across the Americas region. • Proactively identify and engage at-risk clients before concerns escalate. • Lead service recovery and retention efforts, helping clients navigate challenges and rebuild confidence in BSI. • Partner with internal teams to resolve client concerns and deliver positive outcomes. • Analyze customer feedback, trends, and client sentiment to identify opportunities for improvement. • Advocate for clients while balancing business priorities and operational requirements. • Support initiatives that improve client satisfaction, retention, and overall customer experience. • Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams when appropriate. • Maintain accurate records, reporting, and documentation of client interactions and outcomes. • Contribute ideas that enhance operational effectiveness and strengthen long-term client loyalty.

• Travel across the greater area, partnering with Financial Institutions to bring Clover’s cutting-edge solutions to merchants. • Proactively generate leads and expand your portfolio in a fast-paced, business-to-business environment. • Act as a strategic advisor to merchants, tailoring solutions that help them grow. • Embody Fiserv’s core values by fostering authentic connections and maintaining the highest ethical standards.

• Develop pipeline through prospecting, meetings, conferences/events, calls, and email • Close net new business to drive revenue growth for Alpaca’s B2B business across Asia-Pacific • Identify and qualify new business opportunities within the industry as well as nurture potential customer accounts to develop relationships • Gain a deep understanding of our product offerings in order to communicate our value proposition to prospects. • Ability to listen to and interpret customer requirements, build knowledge of customer challenges, and present solutions that directly apply to customer needs • Create and deliver sales presentations • Measure the outcomes of different messaging and contact approaches and adapt to continuously improve results • Provide sales analysis and insight, accurate and timely data within the Sales CRM system, as well as accurate forecasting • Communicate cross-functionally within the whole company, especially with our Integration, Marketing, and Success teams

• Maintain and expand relationships with strategically important large customers • Represent the entire range of company products and services to assigned customers • Lead the customer account planning cycle and ensure assigned customers' long-term needs and expectations are met • Proactively lead a joint company - strategic account planning process that develops mutual performance objectives, financial targets and critical milestones • Articulate solution business value to customers • Gather market information from multiple sources, to analyze competition and consumer/market trends • Achieves strategic customer objectives defined by company management • Closely coordinate company executive involvement with customer management