Role Description At ICF Next Government, we partner with federal clients to modernize digital services through human-centered design. We are seeking a UX Designer to support the design and evolution of federal websites and digital products as part of cross‑functional delivery teams. This role is suited for a UX professional who can contribute to UX/UI delivery within Agile, DevSecOps-enabled programs and support user-centered transformation of legacy systems into modern, scalable platforms. Job Location: If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. Key Responsibilities - UX/UI Design & User-Centered Modernization: - Contribute to the modernization of legacy systems through user-centered applications, by applying human-centered design principles across the full product lifecycle. - Translate complex business processes, technical constraints, and mission requirements into intuitive UX/UI solutions for enterprise users (e.g., personnel vetting, adjudication workflows). - Design end-to-end user experiences including: - User flows - Wireframes - Interactive prototypes - High-fidelity UI designs and specifications - Ensure alignment with federal UX/UI standards, including Section 508 accessibility and system-specific design systems (e.g., NBIS UI/UX Playbook). - Usability Testing & UX Research Integration: - Support and participate in usability testing by observing representative users performing key workflows and capturing qualitative insights. - Collaborate with product teams to validate concepts and inform iterative design improvements. - Translate research findings into actionable design updates that improve usability, efficiency, and user satisfaction. - UX Measurement & Data-Driven Design: - Support implementation of UX measurement tools to track user behavior and feature usage. - Analyze UX metrics (e.g., task success, feature adoption, workflow completion) to inform design decisions and continuous improvement. - Contribute to reporting on user experience outcomes to guide product prioritization and roadmap decisions. - Agile Product & DevSecOps Collaboration: - Work within Agile (SAFe) delivery teams to design iteratively alongside developers, product owners, and engineers. - Collaborate in sprint planning, design reviews, and program increment (PI) demos to ensure UX is integrated into delivery. - Ensure designs are feasible within CI/CD pipelines and align with system architecture and technical constraints. - Design System & Consistency: - Apply and contribute to shared UI components, patterns, and design systems to ensure consistency across enterprise applications. - Support integration with common services and platforms to promote interoperability and standardized user experiences. - Documentation, Training & User Support: - Produce clear UX/UI documentation, including design specifications, interaction patterns, and user guidance. - Support development of training materials and user-facing documentation to enable system adoption. - Incorporate user feedback and support insights into ongoing UX enhancements. Qualifications - Active Secret security clearance, with eligibility to obtain and maintain a Top Secret clearance - 2+ years of professional experience in user experience design, interaction design, or a closely related field - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. Preferred Qualifications - Top Secret security clearance - Bachelor's degree in related field - Experience designing for complex, multi-step workflows or enterprise applications. - Working knowledge of Figma for design and prototyping. - Strong collaboration skills across cross-functional teams (design, engineering, product). - Ability to communicate design decisions clearly and adapt based on feedback. - Experience working on federal or highly regulated systems (e.g., DoD, security, or identity platforms). - Exposure to the U.S. Web Design System (USWDS) and federal accessibility standards. - Experience collaborating with developers in Agile or iterative delivery environments. - Familiarity with UX analytics and behavioral measurement tools. - Experience supporting modernization of legacy systems into cloud-based platforms. Pay Range The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)