The first AI management platform
Partner Support Manager
Location
United States
Posted
4 days ago
Salary
$80K / year
Seniority
Senior
Job Description
Partner Support Manager
Goodweek
• handling inbound operational support requests • troubleshooting reported issues • qualify each request, gather all the information needed for resolution • escalate to Product and Engineering with a clean, actionable brief • keep MSPs informed with clear status updates, ETAs, and confirmation when a fix ships • Track every open bug and feature request from intake → triage → fix → release → MSP communication • Run the weekly bug triage with Product and Engineering
Job Requirements
- 4+ years in operational customer support/customer care, QA with client facing experience, at a B2B SaaS company
- Experience with ticketing systems such as Zendesk, Intercom, or similar
- Strong Product knowledge and basic technical instincts
- Excellent written communication
- Excellent interpersonal skills
- Operator mindset
- AI in your daily work
Benefits
- comprehensive health and dental coverage
- 401(k) retirement plan
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