Role Description Als Stimme von cyber-Wear sorgst Du dafür, dass unser Unternehmen sichtbar wird. Du entwickelst Content für LinkedIn, Website, Newsletter und weitere Kanäle, erzählst Geschichten über Innovationen, Kundenprojekte, Nachhaltigkeit, Digitalisierung, KI, Events und unsere Unternehmenskultur – und arbeitest dabei eng mit Geschäftsführung, Vertrieb, Design und Marketing zusammen. Dabei kommt es besonders darauf an, wie cyber-Wear und unser Geschäftsführer Steven Baumgärtner von unseren Stakeholdern wahrgenommen und verstanden wird: intern bei unserem Team ebenso wie extern bei Kunden, Partnern und der Branche. Genau dieses Bild aktiv und authentisch mitzugestalten, ist der Kern Deiner Rolle. Qualifications - Erfahrung in Kommunikation, Marketing, Journalismus, PR oder Brand Management - Sehr gutes Sprachgefühl in Deutsch und Englisch - Begeisterung für Storytelling und Marken - Kreativität und Eigeninitiative - Interesse an Digitalisierung und Künstlicher Intelligenz - Strukturiertes und eigenverantwortliches Arbeiten - Gespür für Trends und moderne Kommunikation - Spaß an Teamarbeit in einem internationalen Umfeld Requirements - Entwicklung und Umsetzung unserer Kommunikationsstrategie - Planung und Erstellung von Content für LinkedIn, Website, Newsletter und weitere Kanäle - Redaktion von Unternehmensnews, Pressemitteilungen und Fachartikeln - Entwicklung kreativer Storylines rund um Kundenprojekte, Innovationen und Events - Betreuung unserer Employer-Branding- und Recruiting-Kommunikation - Unterstützung bei der Positionierung unserer Geschäftsführung als Thought Leader - Zusammenarbeit mit Design, Video, Foto und externen Partnern - Entwicklung neuer Formate mit Unterstützung moderner KI-Tools - Analyse von Reichweiten, Trends und Kommunikationsmaßnahmen - Weiterentwicklung unserer Markenkommunikation Benefits - 30 Tage Urlaub und 1 Tag frei zum Geburtstag - Remote Work ist seit vielen Jahren gesetzt - Flexible Arbeitszeit - Individuelle Ausstattung fürs Home Office - Betriebliche Krankenversicherung mit Gesundheitskonto - Job Bike - Vielzahl an Firmen- und Teamevents - Zuschuss zum Urlaub und Weihnachtsgeld - Umfassendes Angebot an Altersvorsorge-Möglichkeiten - Spenditkarte für steuerfreie Extras - Belohnung für erfolgreiche Bewerbungen von Freunden und Bekannten

• Craft high-quality, compelling material to tell the Carnegie Foundation brand story with current and potential partners and the public (20% - long form content and publications) • Develop brand visibility for public and partner-facing editorial content to include events and speaking engagements (20% - event tracking, event proposals, event ROS) • Support the development and implementation of aligned brand communications across internal portfolio and project communications plans, and other reference materials (20% - talking points, connection to digital storytelling) • Draft fundraising materials for specific programmatic initiatives in collaboration with program staff and the executive team. (15%) • Provide strategic vision and tactical support for executing Foundation newsletters for external audiences (15%) • Proactively research and understand best practices in the fields of communication and brand strategy including market/competitor research as needed and to stay aware of industry trends (5%) • Support the integration of the initiatives listed above in the Communications and Engagement team operations (5%)

• Develop and execute global brand projects aligned with the corporate brand strategy and business objectives • Lead the development and implementation of the SOFTSWISS Employer Brand strategy in partnership with HR and Internal Communications • Define and regularly update the EVP, employer brand positioning, key messages, target audiences, and priority GEOs • Plan and deliver quarterly and monthly Brand and Employer Brand campaigns with clear objectives, KPIs, timelines, and budgets • Manage cross-functional brand initiatives, including corporate campaigns, product launches support, rebranding initiatives, employer brand activations, and strategic communication projects • Increase corporate and employer brand awareness across priority markets in alignment with the global brand strategy • Coordinate external agencies and production partners: prepare briefs, manage tenders, oversee creative development, production quality, documentation, and delivery • Lead the creation of brand assets, including campaign concepts, videos, digital content, presentations, branded merchandise, event materials, and marketing collateral • Ensure brand consistency across internal and external communications by maintaining visual identity, messaging, and tone of voice • Analyse brand and employer brand performance, prepare KPI reports, and provide data-driven recommendations for optimisation • Build strong collaboration with HR, Brand Marketing, PR, Internal Communications, Design, Events • Support the company's participation in industry rankings, conferences, speaking opportunities, and employer branding initiatives

Role Description We are seeking a talented and driven German-speaking Team Manager to lead a team of Consumer Support Specialists supporting a multinational consumer goods company in the Laundry Homecare and Beauty Care sectors. In this role, you will be responsible for guiding your team to meet and exceed client and company objectives, while driving performance, engagement, and continuous improvement. You will coach, motivate, and develop your team, ensuring they have the tools, skills, and knowledge needed to succeed. As a Team Manager in this project, your daily responsibilities will include: - Manage and monitor team performance, including KPIs, attendance, absenteeism, and attrition - Conduct regular performance reviews, 1:1 meetings, and coaching sessions - Drive performance improvement through feedback, development plans, and structured support - Foster a culture of engagement, collaboration, and accountability - Ensure consistent achievement of quality, productivity, and consumer satisfaction targets - Collaborate with Operations, Quality, Training, and Workforce Management teams - Monitor consumer interactions and ensure compliance with standards and procedures - Support employee development and recognition initiatives - Communicate operational or client issues to relevant stakeholders - Drive continuous improvement in consumer experience and service delivery - Ensure adherence to Global Operating Standards, compliance, and company policies - 2nd level support (including escalation case handling) - Main counterpart for communication with client Qualifications - Native or proficient German (C1/C2) – written and spoken - Fluent English (C1/C2) – written and spoken - Minimum 9 months’ experience in a BPO or contact center environment - Experience in team leadership or supervisory roles is an advantage - Must hold EU citizenship or valid work permit for Greece - Be a local candidate living in Greece (work from home role) Requirements - Strong leadership and people management skills - Excellent communication and coaching ability - Strong analytical and performance-driven mindset - Ability to work in a structured and organized way - Consumer-focused with a strong service orientation - Adaptable and comfortable working in fast-paced environments - High level of professionalism and accountability - Collaborative and positive team player - Interest in Artificial Intelligence (AI) is a plus Benefits - Very competitive wages and stability - Fully paid training - Permanent contract - Private healthcare - Continuous learning/development opportunities - Competitive career opportunities - A safe, friendly, diverse, supporting and technological company - International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit) - EverBetter wellness program (Fitness room in our premises)