• Investigar y resolver casos de fraude • Ejecutar decisiones operativas relacionadas con la prevención de fraude • Transformar hallazgos de investigaciones en información accionable • Proponer automatizaciones que reduzcan el trabajo manual • Proteger a los clientes manteniendo una operación de fraude ágil • Colaborar con equipos de Fraude, Analítica, Cumplimiento, Operaciones de Crédito y Cobranza

• Own the full execution of all major internal events, including company-wide gatherings, team offsites, and large in-office takeovers (e.g., team Go Days). • Partner with Employee Resource Groups (ERGs) providing hands-on logistics support, vendor coordination, and budget guidance to bring community and cultural programming to life. • Lead end-to-end vendor management for events, including catering, A/V, venues, rentals, and entertainment - owning contracts, timelines, and delivery quality. • Act as the primary onsite lead during events, managing vendors, troubleshooting issues in real time, and ensuring smooth guest flow and technical operations. • Proactively identify risks and develop contingency plans to handle last-minute changes or issues. • Track event budgets end to end, manage invoices, and deliver clear post-event budget reconciliation and reporting. • Coordinate large group bookings for desks, meeting rooms, and common spaces to support team visits and offsites. • Manage logistics for external guests attending events, including special access needs (security, building access, elevators) and vendor coordination. • Own event-related travel logistics for teams, ensuring seamless in-person experiences for employees traveling to and from offsites. • Partner with IT to support remote employee participation through hybrid event setups and localized activations for teams in Calgary and Vancouver. • Work closely with the team to align event needs with daily office services, food & beverage programs, and onsite ops. • Run post-event surveys, gather feedback, and translate learnings into concrete improvements to how events are planned and executed over time. • Continuously improve event processes, templates, and systems to support scale and consistency.

• Develop and own a comprehensive field marketing strategy across tradeshows, conferences, executive dinners, roadshows, webinars, partner events, customer events, and CaptivateIQ-hosted experiences. • Build integrated event campaigns in partnership with Demand Generation, Product Marketing, Digital Marketing, Content, Business Development, and Sales to maximize engagement before, during, and after every event. • Partner with Sales leadership to identify priority accounts, territories, and event investments that drive meetings, opportunities, and pipeline. • Evaluate sponsorships, conferences, and field marketing investments based on business impact, target audience alignment, expected pipeline contribution, and ROI. • Design memorable in-person and virtual experiences that strengthen brand awareness while generating measurable business outcomes. • Define success metrics and forecast event performance across registrations, meetings, opportunities, pipeline, and revenue influence. • Establish repeatable operating rhythms for pre-event planning, onsite execution, post-event follow-up, and executive reporting. • Partner with Business Development and Sales to ensure timely follow-up, meeting conversion, and opportunity progression after every event. • Analyze event performance and communicate business results, insights, recommendations, and future investment strategies to executive leadership. • Own and manage the annual event budget, continuously optimizing investments based on performance data and business impact. • Support executive engagement strategies, including speaking opportunities, customer meetings, executive dinners, and strategic account interactions. • Create scalable processes that improve planning, cross-functional collaboration, execution, and measurement across the events program.

Role Description This role is to oversee the company’s risk control operations with a keen eye for identifying potential risks. Conduct routine inspections and case analyses to uncover typical fraud risks, refine fraud patterns and characteristics, and propose risk control optimization recommendations. Key Responsibilities - Risk Tickets Review: - Evaluate materials submitted by users flagged for potential risk. - Based on submission quality and approval rates, propose optimization suggestions to improve the review process, drive enhancements in review tools, and reduce unnecessary work orders. - Case Analysis: - Utilize operational analysis tools to identify fraud cases, analyze fraudulent methods, reconstruct attack chains, and accurately characterize fraud patterns. - Provide targeted prevention and mitigation strategies. - Monitoring & Warning: - Monitor risk trends, strategy effectiveness, and operational workflows. - Build risk early warning capabilities to proactively identify potential threats, enabling more efficient risk perception and control through a combination of operational measures and strategic deployments. - Cross-Functional Collaboration: - Work closely with business, product, technology, legal, and compliance teams to embed risk controls into business processes and new product launches, ensuring alignment across departments. Qualifications - Education: Bachelor’s degree or higher in Computer Science, Mathematics, Statistics, Finance, or related fields. - Experience: Minimum 3 years of experience in risk management, with a background in finance, fintech, or consulting. Prior experience in case analysis, risk review, or related roles is required. - Technical Skills: Proficient in data analysis tools such as Hive, SQL, and Excel. - Risk Control Expertise: Familiarity with risk control operations and fraud analysis methodologies. Understand key breakthrough points in fraud detection and possess the ability to rapidly deploy and validate risk strategies. - Soft Skills: - Strong logical thinking and risk sensitivity, with the ability to quickly identify fraud patterns, reconstruct cases, summarize characteristics, and drive improvements in operational tools and products. - Excellent communication and collaboration skills to align cross-functional teams and drive project success. - Passion for risk management with a commitment to continuous learning about industry trends and technologies. - Meticulous attention to detail, strong accountability, and resilience under pressure. Benefits - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.