• Provides knowledgeable written responses to Federal Student Loan inquiries in a courteous and professional manner. • Assists with answering inbound calls regarding FSA Loan Servicing during high call volume. • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. • Provides administrative support to project and operations management. • Performs repetitive clerical steps and clerical duties requiring general knowledge. • Inputs customer and account data by inputting text based and numerical information. • Reviews data for deficiencies and errors, corrects any incompatibility, and checks output for accuracy. • Outreach to various sources via oral and written communication to make appropriate determinations. • Completes and passes call center customer service training.

• Track and request all authorizations for private insurance • Make modifications to improve the authorization process and relationships with provider under the supervision of the Billing Manager • Disseminate accurate information regarding authorizations to staff • Minimize denied authorizations • Schedule authorizations upon receipt • Enter staff schedules for private pay clients weekly • Verify insurance eligibility of clients on a monthly basis • Report unauthorized visits monthly • Adhere to work schedule and maintain good punctuality and attendance record • Adhere to dress code • Perform any other related duties and responsibilities deemed necessary by Supervisor.

• Track and request all authorizations for private insurance • Make modifications to improve the authorization process and relationships with provider under the supervision of the Billing Manager • Disseminate accurate information regarding authorizations to staff • Minimize denied authorizations • Schedule authorizations upon receipt • Enter staff schedules for private pay clients weekly • Verify insurance eligibility of clients on a monthly basis • Report unauthorized visits monthly • Adhere to work schedule and maintain good punctuality and attendance record • Adhere to dress code • Perform any other related duties and responsibilities deemed necessary by Supervisor.

• Serve as the first point of contact for new and existing patients via phone, email, and other communication channels. • Complete new patient intake by collecting demographic, medical, insurance, and referral information. • Schedule, reschedule, and confirm patient appointments while optimizing provider schedules. • Verify insurance eligibility and ensure all required documentation is received prior to appointments. • Obtain and upload patient records, referrals, authorizations, and consent forms. • Maintain accurate patient records within the Electronic Medical Record (EMR/EHR) system. • Coordinate with providers, clinical staff, and patients to ensure a smooth admissions process. • Respond professionally to patient inquiries and provide updates regarding appointments and documentation. • Follow up with patients to obtain missing information and confirm upcoming appointments. • Ensure all patient information is entered accurately while maintaining confidentiality and HIPAA compliance. • Assist with administrative tasks and support the healthcare team as needed.