• Serve as the first point of contact for new and existing patients via phone, email, and other communication channels. • Complete new patient intake by collecting demographic, medical, insurance, and referral information. • Schedule, reschedule, and confirm patient appointments while optimizing provider schedules. • Verify insurance eligibility and ensure all required documentation is received prior to appointments. • Obtain and upload patient records, referrals, authorizations, and consent forms. • Maintain accurate patient records within the Electronic Medical Record (EMR/EHR) system. • Coordinate with providers, clinical staff, and patients to ensure a smooth admissions process. • Respond professionally to patient inquiries and provide updates regarding appointments and documentation. • Follow up with patients to obtain missing information and confirm upcoming appointments. • Ensure all patient information is entered accurately while maintaining confidentiality and HIPAA compliance. • Assist with administrative tasks and support the healthcare team as needed.

• Propounding and responding to written discovery. • Drafting meet and confer letters, notice of deposition, and various documents related to litigation discovery. • Provide support to attorneys, including contacting clients, calendaring events, reviewing materials, and drafting correspondence.

• Create new records as needed and assist in the docketing of transferred cases • Review and develop internal policies and procedures related to docketing • Ensure that loss of rights deadlines are cleared in accordance with firm policies • Assist with ensuring the integrity of internal and external contacts maintained in the database and handle global updates or reassignment of contacts as needed • Prepare reports and assist other department staff in the preparation of reports; customize standard reports as needed • Assist with client and firm projects as needed • Assist in ensuring the smooth operations of docketing support functions during their absence • Assist in training new assistants, paralegals, and associates on docketing processes and/or software as directed • Maintain confidentiality in all client and firm matters • Perform other duties as assigned.