• Onboarding and Account Management / Customer Success: Managing key customer relationships, you’ll be the key point of contact for many of our employer partners and users. • Customer Support: You’ll lead our customer support function. This means you’ll be at the heart of it all - hearing valuable feedback from customers and end users. • Build operational tests and processes for the first time. We are still early - this means you will be iterating on existing processes and building new ones

Role Description The Client Operations Manager plays a critical role in ensuring the successful execution of client programs, retail marketing initiatives, experiential campaigns, and field operations. This position serves as the operational hub between clients, internal teams, vendors, field staff, and agency partners to keep projects organized, on track, and delivered with excellence. The ideal candidate is a highly organized project manager who thrives in a fast-paced environment, enjoys solving complex operational challenges, and excels at coordinating multiple stakeholders. If you're passionate about driving operational efficiency, improving processes, and delivering exceptional client experiences, we'd love to hear from you. Key Responsibilities - Manage the day-to-day operational execution of client programs, retail activations, experiential marketing campaigns, and field initiatives. - Coordinate cross-functional teams, vendors, agency partners, and field staff to ensure projects are delivered on time and within scope. - Develop and maintain project plans, timelines, documentation, meeting recaps, and status updates while keeping stakeholders informed. - Monitor project milestones, budgets, staffing, deliverables, and operational risks, proactively identifying issues and recommending solutions. - Support activation logistics, including vendor coordination, staffing, inventory, reporting, and market readiness. - Track program performance and analyze operational data to identify trends, opportunities, and areas for improvement. - Prepare accurate reports, dashboards, and project documentation that support client communication and leadership decision-making. - Ensure consistent use of project management tools, reporting systems, and operational processes across teams. - Collaborate with Finance, Analytics, Technology, Account Management, and field leadership to improve workflows and operational efficiency. - Identify process improvements that enhance execution quality, reporting accuracy, and overall client satisfaction. Qualifications - Bachelor's degree in Business, Marketing, Communications, Operations, or a related field preferred. - 4–6 years of experience in project management, client operations, field marketing, experiential marketing, agency operations, or related roles. - Proven ability to manage multiple projects simultaneously while balancing competing priorities and deadlines. - Experience coordinating cross-functional teams, vendors, clients, and external partners. - Strong project management, organizational, and problem-solving skills with exceptional attention to detail. - Experience using project management platforms (such as Monday.com), Microsoft 365, SharePoint, CRM systems, and reporting tools. - Comfortable analyzing operational data and preparing reports that support business decisions. - Excellent written and verbal communication skills with the ability to build strong relationships across all levels of an organization. - Self-starter who thrives in a collaborative, fast-paced environment and continuously looks for ways to improve processes. - Willingness to travel occasionally to support client meetings, market visits, field activations, and training as needed. Requirements - This is a fully remote position that offers the flexibility of working from home while collaborating closely with clients and cross-functional teams across the organization. - The standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM. - Candidates should be available during these core business hours to support team collaboration, client meetings, and project execution. - Success in this role requires a dedicated home office with reliable high-speed internet, the ability to manage multiple priorities in a fast-paced environment, and strong communication skills while working independently and as part of a collaborative remote team. - Occasional travel may be required for client meetings, field visits, activations, training, or other business needs. Compensation - Salary Range: $75,000 - $85,000 - Bonus Potential: 10% - Communication Allowance: $150 per month - Wellness Benefit: $50 per month - Medical, vision, and dental insurance available Benefits - Comprehensive medical, dental, and vision coverage to support you and your family. - Unlimited Paid Time Off: Generous flexibility to support work-life balance and personal well-being. - Paid Holidays: Company-observed holidays to ensure time to recharge and disconnect. - Company-issued computer/tools to set you up for success. - Clear paths for professional development, skill-building, and internal mobility. - Collaborate with high-performing, creative teams in a fast-paced, supportive culture. - Earn rewards for bringing great talent into the organization. Interview Process - Self-recorded video interview - Video interview with hiring team (must be on camera) - Panel video interview (must be on camera) Green House is strongly committed to creating a diverse, equitable, and inclusive workplace. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Title: Finance Business Partner, Pricing & Client Engagement Location:201 Sussex St, Sydney NSW 2000, Australia Employees work in a hybrid mode Contract Job Description Our client’s success is our success. And you make it happen Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen. At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now. We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. About the role This role supports the Finance Manager in the Client, Growth & Strategy division by providing quality financial advice and decision support. Finance Business Partners work strategically to prepare financial modelling, reporting, budgeting and forecasting to assist our teams to meet and exceed their financial targets in the short, medium, and long term.    The responsibilities in this role include: Decision Support: - Build and maintain financial models including client renewal pricing models, new business sales pipeline forecasting models, scenario modelling, sensitivity analysis, and other ad-hoc financial analytical activities as required. - Support Product and key business partners with key transactional inputs into pricing strategies for client pricing proposals, renewals and mergers. - Partner the BU leadership team with financial decision-making by providing relevant data, analysis, and recommendations. - Support continuous improvement initiatives within the Business Unit Finance team and domain. Focus on enhancing productivity, efficiency, and the overall effectiveness of financial processes. Reporting (Month, HY and FY): - Manage the monthly financial activities end to end covering month, YTD and performance reporting. - Prepare and present monthly performance dashboards across key business channels, highlighting key client and product metrics, trends, and variances. - Proactively identify risks and opportunities and provide meaningful insights and recommendations based on financial analysis to drive better business performance. Forecasting & Budgeting - Delivery of financial plans and forecast – construct and maintain a driver based 3-year strategic plan and rolling monthly forecast in accordance with timetable. - Analysis of inputs, particularly transaction drivers (or similar) working with the business to gain driver-based inputs and insights. - Prepare qualitative insightful reporting on budget/forecast submissions, including potential opportunity and risks What can you bring? This role is a very visible one within Cuscal where you will get the opportunity to partner with and present to key stakeholders.  - A relevant university degree (and CA/CPA qualified) with proven commercial application and experience    - More than 5 years experience within a management accounting or FP&A team - Advanced analytical skills, including the ability to identify when data and analysis is materially incorrect, and obtain solutions. - Proven and effective business partnering abilities - Experience in delivery of continuous improvement initiatives or financial process change initiatives. Desirable - Experience within retail banking or payments Why Cuscal? We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.    Next Step If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.

Role Description As a Client Concierge, you will play a critical role in ensuring consistency, quality, and accountability within our Client Experience (CX) Team, and across the organization. This individual serves as the central coordination point for client requests, ensuring every need is captured, routed, and followed through to resolution. Duties and Responsibilities - Client Coordination - Serve as the first point of contact for client requests that lack a clear path or require navigation assistance - Direct client requests to the appropriate person or team with clear handoff communication - Manage and own the Account Management board, ensuring accuracy and up-to-date status on all items - Follow up with clients and internal stakeholders to ensure requests are resolved within SLA - Advisor & Principal Consultant Support - Capture, organize, and prioritize client requests requiring advisor or Principal Consultant involvement - Coordinate and schedule meetings for Principal Consultants - Prepare daily summaries of prior day's requests for Principal Consultant review - Assist advisors with meeting preparation and client communications - Shield Principal Consultants from unorganized or unqualified requests - Sales, Quotes & Projects - Assist with creating, sending, and following up on quotes and sales orders, ensuring timely responses and approvals - Monitor open sales opportunities and escalate stalled items appropriately - Coordinate follow-ups on active projects to ensure progress and client satisfaction - Assist with reporting on account activity, open items, and pipeline status - Procurement - Manage procurement coordination for agreed-upon hardware and software replacement schedules - Liaise with the Purchasing team to ensure timely ordering and delivery aligned with client schedules Company Description Our client is a US-based company and is a trusted IT partner, helping US-based small and medium-sized enterprises thrive since 1995. They specialize in delivering comprehensive managed IT solutions, freeing clients from IT burdens and empowering them to focus on core business objectives. Their dedicated team provides proactive support, innovative strategies, and customized solutions to drive growth and success.