Role Description As a Client Concierge, you will play a critical role in ensuring consistency, quality, and accountability within our Client Experience (CX) Team, and across the organization. This individual serves as the central coordination point for client requests, ensuring every need is captured, routed, and followed through to resolution. Duties and Responsibilities - Client Coordination - Serve as the first point of contact for client requests that lack a clear path or require navigation assistance - Direct client requests to the appropriate person or team with clear handoff communication - Manage and own the Account Management board, ensuring accuracy and up-to-date status on all items - Follow up with clients and internal stakeholders to ensure requests are resolved within SLA - Advisor & Principal Consultant Support - Capture, organize, and prioritize client requests requiring advisor or Principal Consultant involvement - Coordinate and schedule meetings for Principal Consultants - Prepare daily summaries of prior day's requests for Principal Consultant review - Assist advisors with meeting preparation and client communications - Shield Principal Consultants from unorganized or unqualified requests - Sales, Quotes & Projects - Assist with creating, sending, and following up on quotes and sales orders, ensuring timely responses and approvals - Monitor open sales opportunities and escalate stalled items appropriately - Coordinate follow-ups on active projects to ensure progress and client satisfaction - Assist with reporting on account activity, open items, and pipeline status - Procurement - Manage procurement coordination for agreed-upon hardware and software replacement schedules - Liaise with the Purchasing team to ensure timely ordering and delivery aligned with client schedules Company Description Our client is a US-based company and is a trusted IT partner, helping US-based small and medium-sized enterprises thrive since 1995. They specialize in delivering comprehensive managed IT solutions, freeing clients from IT burdens and empowering them to focus on core business objectives. Their dedicated team provides proactive support, innovative strategies, and customized solutions to drive growth and success.

• As an Account Partner, you will own the full client relationship across a book of enterprise accounts that are serious about transforming the future of pay. You are the person who makes the Syndio commercial motion real: driving adoption, expanding the Syndio platform, and running a book where every renewal is earned long before it’s negotiated. • You're the person customers call when their CHRO needs board-ready analysis, when a new pay directive lands in their region, when Talent Acquisition needs to speed up offers for critical hires, and most importantly, when they're ready to transform how they make pay decisions across the org. You anticipate those calls before they come, arriving with a point of view on where each account’s compliance posture is heading and what to do about it before leadership asks. Your customers trust you because you understand their business, not just the product. • Building that trust is how you build a commercial relationship. You earn executive alignment with the office of the CHRO and CFO by being the advisor who helps your customers think through hard problems, not the person who manages their contract. That advisory credibility is what opens the path from compliance-only into governance at scale, and what makes renewals a confirmation of partnership rather than a negotiation.

Role Description We are seeking experienced Employment Partners to join a nationally recognized employment litigation practice representing employers in complex workplace disputes throughout California. This fully remote opportunity is open to attorneys located anywhere in California, with immediate hiring needs supporting the firm's Orange County and Downtown Los Angeles offices. This role is ideal for a seasoned employment litigator with extensive California wage and hour litigation experience who enjoys mentoring junior attorneys while managing sophisticated employment matters from inception through resolution. The successful candidate will serve as a strategic advisor to clients, lead litigation teams, and contribute to the continued growth of a thriving California employment practice. Attorneys with an established client base or portable book of business are encouraged to apply, though a portable practice is not required. - Lead the defense of employers in complex employment litigation matters in California state and federal courts. - Handle all aspects of wage and hour litigation, including class actions, PAGA representative actions, and single-plaintiff employment disputes. - Develop litigation strategy from pre-litigation counseling through trial, arbitration, mediation, and appeal. - Draft and argue dispositive motions, class certification briefing, discovery motions, and appellate filings. - Take and defend depositions of parties, witnesses, and experts. - Manage complex discovery, including electronically stored information (ESI) and large-scale document productions. - Advise employers on California Labor Code compliance, wage and hour regulations, employment policies, and risk management strategies. - Mentor, supervise, and provide substantive guidance to junior associates and litigation teams. - Maintain and expand strong client relationships while serving as a trusted legal advisor. - Collaborate with firm leadership on practice development, client service, and strategic growth initiatives. Qualifications - Active membership in good standing with the California State Bar. - Significant experience representing employers in California employment litigation. - Deep knowledge of California wage and hour law, including class actions and PAGA litigation. - Proven ability to independently manage complex litigation matters from inception through resolution. - Strong motion practice, deposition, courtroom advocacy, and negotiation skills. - Experience mentoring and supervising junior attorneys. - Exceptional legal research, writing, analytical, and communication skills. - Ability to build trusted client relationships and work collaboratively in a team-oriented environment. - Self-motivated with the ability to thrive in a fully remote work environment. Desired Qualifications - Trial or arbitration experience in employment litigation. - Experience providing day-to-day employment counseling and preventative risk management advice. - Portable book of business or demonstrated business development experience is welcomed but not required. - Established relationships within the California business or legal community. - Leadership experience within an employment litigation practice. Benefits - Base Salary: $250,000 – $325,000, commensurate with experience and business development background. - Performance-based bonus program for billable hours exceeding the annual threshold. - Origination incentive program for client development. - Comprehensive benefits package including medical, dental, vision, retirement savings, paid time off, and additional firm-sponsored benefits.

Role Description Imagine360 is currently seeking a Client and Member Success Associate (CMSA) to join the team! In this role, you are responsible for working alongside Imagine360's Client and Member Services teams to drive success by building relationships between our client, their members, and internal and external stakeholders. The successful candidates will employ not only their relationship building skills but also their consultative skills to identify pain points, qualify and define strategic initiatives, and facilitate innovative solutions to ensure client engagement and success. Position Location: 100% Remote - Respond to client communications, concerns, follow-up, and inquiries efficiently to ensure the highest level of satisfaction and work closely with our Client Services team to assure customer satisfaction. - Serve as the go-to resource for CRMs on client's product and process knowledge and collaborate with teammates to help them deliver the best possible service experience for the client. - Understand product and program guidelines and work to educate CRMs and customers on the capabilities of and best practices for the client. - Serve as the liaison to the support organization for client knowledge and for appropriately managing escalations. - Guide and support the member through the balance bill defense process while working closely with our client, Client Services, our legal team, and external stakeholders to facilitate timely issue resolution and ensure a positive member experience. - Manage assigned member caseload via high-touch advocacy model with a focus on elevating the member experience and promoting engagement. - Interaction with all internal teams to assist in overall customer satisfaction and partner with the CRM team and the client to identify success criteria and create action plans to achieve desired results. - Handle and coordinate elevated internal and external member issue resolution with confidence and a sense of urgency. Act as point person for member inquiries, issues, and concerns. Direct, quarterback, and ensure timely issue resolution and remediation. Qualifications - High School Diploma or GED; Bachelor's Degree in Business or related concentration preferred. - 2+ years' experience in client services, account management, or similar customer service-related field. - Experience driving successful, solution-oriented client engagement; handling difficult internal and external business challenges; and delivering exceptional client service that results in high client retention. - Experience in healthcare and/or employee benefits. - Ability to travel 10-15%. - Proficient in Microsoft Outlook, Word, PowerPoint, and Excel spreadsheets. Benefits - Multiple Health Plan Options. - Company paid employee premiums for disability and Life Insurance. - Parental Leave Policy. - 20 days PTO to start / 10 Paid Holidays. - Tuition reimbursement. - 401k Company contribution. - Professional development initiatives / continuous learning opportunities. - Opportunities to participate in and support the company's diversity and inclusion initiatives. Company Description Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions. Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.