• Lead the Sales Operations function for Brightwheel’s Expansion business — which covers our emerging product lines including curriculum, professional development, and financial products — managing a team of 2 to start • Partner cross-functionally with Expansion business owners, Sales leadership, PDE, and Finance to define priorities, align on strategy, and translate analytical output into operational decisions. • Contribute to strategy — not just execution. Help GTM leadership think through how the Expansion function should evolve: what to build, in what sequence, and with what resources. Bring a point of view on how to structure go-to-market motions when selling multiple products to the same customer. • Design and implement scalable processes and playbooks that support the full Expansion sales motion — from lead routing and scoring to rep workflow, handoff design, and post-sale coordination. • Design and ship lead scoring models and value-based routing frameworks using product signals, behavioral data, and firmographic inputs from Salesforce, Gong, and Clay. • Build AI-driven analytical workflows — automated closed-loss analysis, Gong transcript classification, distribution QA, account segmentation — that run without manual intervention. • Run the Expansion funnel analytics cadence: connect rate diagnostics, close rate analysis, ICP development, and rep performance benchmarking. • Present in WBRs, MBRs, and exec forums; represent the Expansion Revenue Operations function with clarity and confidence.

• Help manage the process of transferring telephone numbers between carriers • Ensure accuracy, compliance, and a smooth experience for customers • Support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries • Work closely with internal teams, customers, and external carriers to resolve issues • Build a foundation in telecom operations — full training will be provided

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Enterprise Operations Analyst II Overview: As the Enterprise Operations Analyst II, you will provide technical support for MasterCard's operations environment. Analyze information to determine MasterCard performance and areas of improvement. Test and verify the MasterCard infrastructure to ensure it meets specifications and requirements. The Role: • Monitor and take corrective action for problems while minimizing customer impact. • Create and/or update internal tickets to document monitoring and recovery steps. • Perform routine maintenance as required by policy or procedure. • Maintain metrics as defined by management. All about You: • Basic knowledge of routing/switching, tunneling, security operations/engineering, MPLS. • Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology. • Firewall experience and file transfer highly desired. • Demonstrates the ability to function in 4 of the 5 expertise areas on the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 2 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC. • Bachelor's degree or equivalent experience. Skills/ Abilities: • Effective problem/troubleshooting skills. • Effective written and verbal communication skills.• Effective organization skills. • Effective interpersonal skills. Work Arrangements: • On-call responsibility and occasional off hours work required. • 12-hour shifts and one weekend day per week.• Hybrid working (3 days on-site minimally) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Enterprise Operations Analyst II Overview: As the Enterprise Operations Analyst II, you will provide technical support for MasterCard's operations environment. Analyze information to determine MasterCard performance and areas of improvement. Test and verify the MasterCard infrastructure to ensure it meets specifications and requirements. The Role: • Monitor and take corrective action for problems while minimizing customer impact. • Create and/or update internal tickets to document monitoring and recovery steps. • Perform routine maintenance as required by policy or procedure. • Maintain metrics as defined by management. All about You: • Basic knowledge of routing/switching, tunneling, security operations/engineering, MPLS. • Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology. • Firewall experience and file transfer highly desired. • Demonstrates the ability to function in 4 of the 5 expertise areas on the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 2 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC. • Bachelor's degree or equivalent experience. Skills/ Abilities: • Effective problem/troubleshooting skills. • Effective written and verbal communication skills.• Effective organization skills. • Effective interpersonal skills. Work Arrangements: • On-call responsibility and occasional off hours work required. • 12-hour shifts and one weekend day per week.• Hybrid working (3 days on-site minimally) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.