• Help manage the process of transferring telephone numbers between carriers • Ensure accuracy, compliance, and a smooth experience for customers • Support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries • Work closely with internal teams, customers, and external carriers to resolve issues • Build a foundation in telecom operations — full training will be provided

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Enterprise Operations Analyst II Overview: As the Enterprise Operations Analyst II, you will provide technical support for MasterCard's operations environment. Analyze information to determine MasterCard performance and areas of improvement. Test and verify the MasterCard infrastructure to ensure it meets specifications and requirements. The Role: • Monitor and take corrective action for problems while minimizing customer impact. • Create and/or update internal tickets to document monitoring and recovery steps. • Perform routine maintenance as required by policy or procedure. • Maintain metrics as defined by management. All about You: • Basic knowledge of routing/switching, tunneling, security operations/engineering, MPLS. • Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology. • Firewall experience and file transfer highly desired. • Demonstrates the ability to function in 4 of the 5 expertise areas on the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 2 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC. • Bachelor's degree or equivalent experience. Skills/ Abilities: • Effective problem/troubleshooting skills. • Effective written and verbal communication skills.• Effective organization skills. • Effective interpersonal skills. Work Arrangements: • On-call responsibility and occasional off hours work required. • 12-hour shifts and one weekend day per week.• Hybrid working (3 days on-site minimally) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Enterprise Operations Analyst II Overview: As the Enterprise Operations Analyst II, you will provide technical support for MasterCard's operations environment. Analyze information to determine MasterCard performance and areas of improvement. Test and verify the MasterCard infrastructure to ensure it meets specifications and requirements. The Role: • Monitor and take corrective action for problems while minimizing customer impact. • Create and/or update internal tickets to document monitoring and recovery steps. • Perform routine maintenance as required by policy or procedure. • Maintain metrics as defined by management. All about You: • Basic knowledge of routing/switching, tunneling, security operations/engineering, MPLS. • Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology. • Firewall experience and file transfer highly desired. • Demonstrates the ability to function in 4 of the 5 expertise areas on the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 2 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC. • Bachelor's degree or equivalent experience. Skills/ Abilities: • Effective problem/troubleshooting skills. • Effective written and verbal communication skills.• Effective organization skills. • Effective interpersonal skills. Work Arrangements: • On-call responsibility and occasional off hours work required. • 12-hour shifts and one weekend day per week.• Hybrid working (3 days on-site minimally) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description The Regional Operations Manager is responsible for leading and supporting multiple transportation and yard management sites. This role directly manages Site Managers within the assigned region and ensures each location is operating safely, efficiently, and in alignment with customer expectations and company objectives. - Oversee day-to-day performance across assigned yard management and transportation sites. - Lead, coach, and support Site Managers to drive safety, service, staffing, productivity, and accountability. - Review operational KPIs, identify performance gaps, and create action plans for improvement. - Partner with site leadership to review staffing, workflow, equipment needs, trailer movement, billing, and customer requirements. - Ensure sites are meeting productivity, quality, safety, and customer service standards. - Maintain regular communication with Site Managers, customers, and internal leadership. - Address performance issues, employee relations concerns, and operational challenges that impact day-to-day business. - Support compliance with safety standards, company procedures, customer requirements, and applicable regulations. - Assist with planning and execution of operational improvements across yards and distribution centers. - Provide backup support for Site Managers when needed. - Complete other duties as assigned by the Senior Director of Operations. Qualifications - Strong knowledge of transportation, logistics, yard, and/or distribution operations. - Experience leading multi-site operations preferred. - Strong leadership, coaching, communication, and problem-solving skills. - Ability to work professionally with customers, drivers, site leaders, and senior leadership. - Comfortable providing direct feedback and holding teams accountable. - Ability to review operational data, identify trends, and create practical action plans. - Strong decision-making skills with the ability to work independently. - Ability to manage changing priorities in a fast-paced environment. - Strong organization, time management, and follow-through. - Intermediate Microsoft Office skills, including Excel, Word, Outlook, and related systems. Requirements - High school diploma or GED required; college degree preferred. - 10+ years of logistics, transportation, or operations experience preferred. - 5+ years of progressive leadership or management experience in logistics, transportation, yard, fleet, or related operations preferred. Work Environment This is a remote, home-based position when not traveling. The role also requires frequent travel to field operations, customer sites, yards, and distribution center environments. This position routinely uses standard office equipment, including a computer, phone, tablet, and related business systems. Position Type and Expected Hours This is a full-time, exempt position. Days and hours may vary based on workload, travel, operational needs, and business demands. Core business hours should be observed when possible. Travel This role requires frequent travel. Approximately 50%–80% travel should be expected. Physical Demands This role requires the ability to sit or stand for extended periods of time and use a computer, tablet, or smartphone for extended periods. The position may require occasional bending, standing, filing, and lifting up to 10 pounds. Benefits - Health, dental, and vision insurance - Company-paid life insurance and AD&D insurance - 401(k) plan with company match - Paid time off - Weekly pay - Additional company-sponsored benefits Company Description US 1 Shorthaul provides short-haul logistics and yard management services throughout the United States. We lead with integrity, experience, and a strong safety culture. By using modern supply chain technology and practical operational solutions, we help our customers meet their goals with safety, service, and efficiency at the forefront.