Role Description Positions in this function are responsible for all activities associated with credentialing or re-credentialing physicians and providers. Responsibilities include: - Processing provider applications and re-applications including initial mailing, review, and loading into the database tracking system ensuring high quality standards are maintained. - Conducting audits and providing feedback to reduce errors and improve processes and performance. - Development of credentialing policies and procedures. - Overseeing primary source verification activities. - Acting as a facilitator to resolve conflicts on the team. - Performing as a key team member on project teams spanning more than one function. Schedule: Full time 40 hours, Monday-Friday, 7:30AM-4:00PM Location: This role is Remote Nationwide. You will enjoy the flexibility to telecommute from anywhere within the U.S. Get ready for some significant challenge in a performance-driven, fast-paced environment where accuracy is key. You'll be helping us confirm to very exacting standards such as NCQA, CMS, and state credentialing requirements. Qualifications - High School Diploma/GED - 2+ years of healthcare provider credentialing experience - 2+ years of hospital credentialing experience - 2+ years of experience in MD staff knowledge - 2+ years of experience working with compliance workflows and processes, including NCQA policies and practices - Intermediate level of proficiency with MS Excel and Word Requirements - All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment

• Perform all activities involved in the preparation, insurance verification, and retrieval of medical records and documents from various systems. • Contact Employers, Insurers, and other outside entities to verify and obtain information related to Motor Vehicle Accident claims. • Manage both inbound and outbound calls efficiently and effectively. • Assist in obtaining supporting claim documentation and filing insurance claims. • Use several systems to perform accurate and timely data entry. • File and handle confidential documentation and patient health information (PHI).

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts • Operate within AbbVie’s business code of conduct, policies and all applicable laws and regulations • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance

• Responsible for routing WRE vehicles and ensuring excellent customer service • Work closely with Wind River Environmental customers and technicians to resolve issues • Develop routes and maintain contact with technicians • Monitor route changes or road construction issues • Manage shift emergencies and dispatch on-call technicians accordingly • Perform special projects assigned by Central Dispatch Supervisors