• Prepare demand letters, notices, pleadings, and other legal correspondence requiring minimal attorney revision. • Communicate professionally with attorneys, homeowners, board members, property managers, clients, and third parties to provide exceptional customer service and resolve inquiries in a timely manner. • Open new matters promptly and accurately, including verifying ownership information, mailing addresses, and governing document violations. • Maintain organized litigation files, detailed case notes, and accurate records within the firm's case management system. • Docket deadlines, monitor case activity, and ensure timely follow-up to effectively manage matters from intake through resolution. • Prepare and electronically file court documents, complete service of process for lawsuits, and assist attorneys with hearing and trial preparation. • Process payments, enter billing for services and expenses, and maintain accurate financial records related to assigned matters. • Ensure matters progress efficiently while meeting established deadlines and maintaining a high level of accuracy and organization. • Perform other duties as assigned.

Title: Inbound Contact Representative Location: United States Job Description: Become a part of our caring community The Inbound Contacts Representative 1 represents us by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. Location: Work at home in FL, IN, OH, TN, AZ, MO, NM, or NC Schedule: Must be flexible to work one of the shifts below. Saturday shift will have one day off during the week(Tuesday-Friday) and Sunday is the second off day. - Schedule 1 - Monday thru Friday 2:30 PM -11PM EST - Schedule 2 - Monday-Saturday 10 AM-6:30 PM EST The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalate unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Use your skills to make an impact Required Qualifications - 2 years of customer service experience - Live in one of the following states: FL, IN, OH, TN, AZ, MO, NC, NM - Strong customer service orientation - Strong attention to detail - Strong typing and computer navigation skills - Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously - Effective verbal and listening communication sills - Must be passionate about contributing to an organization focused on improving consumer experience Preferred Qualifications - Associate's or Bachelor's Degree - Previous inbound call center or related customer service experience - Healthcare experience - Fluency in Spanish Work at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana''s offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• represent the company by addressing incoming telephone, digital, or written inquiries • perform varied activities and moderately complex administrative/operational/customer support assignments • address customer needs which may include complex benefit questions, resolving issues, and educating providers • record details of inquiries, comments or complaints, transactions or interactions and take action in accordance to it • escalate unresolved and pending customer grievances

Role Description Our Senior Territory Representatives interact face to face with our customers, understand their needs and consult to offer the right solutions. This position is responsible for working in their respective territory to understand and identify veterinary clinic, shelter facility, and corporate account customer needs, by selling our Company's Animal Health division, Companion Animal product portfolio, supporting pull-through activities relative to the customer strategy, and ensuring that our Company's Animal Health division is viewed as bringing value and technical innovations aligned to our strategic focus - The Science of Healthier Animals. This role will cover the Greenville SC East territory. It is strongly preferred that our sales employees reside within the territory which they cover, however, we will allow sales employees to live up to 20 miles from the territory border. Essential Accountabilities: - Communicates about our product portfolio in a way that's meaningful and relevant to each individual customer; customizes discussions and interactions based on understanding of customer's needs. - Primary point of contact for assigned customers, meet with key personnel/decision makers to understand practice structure, business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business opportunities. - Develops customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customers resulting in sales opportunities and account sales growth of Animal Health products and services. - Develops territory and specific account plans for all key customers. Partners with National Account Managers, Corporate Account Team, and Distribution Field Partners to maintain strong focus on key accounts and corporate owned clinics to drive occupancy and sales growth. - Works collaboratively across all species teams to foster our Company's approach to enhance knowledge of the entire Animal Health product portfolio. - Shares with other team members within the region to foster growth and development within the team. - Analyzes monthly sales results and manage expenses within budget guidelines. - Identifies and selects programs/services available within Animal Health’s available resources to address customer needs and provide education & training opportunities to accounts. - Works with leadership and Field Professional Services to develop and deliver relevant offerings that address desired customer’s needs. - Develops current understanding of Animal Health products, industry trends and competitor landscape. - Articulates and communicates relevant customer, industry, product, and market trends appropriately through the organization. - Responsible for developing and meeting learning and development objectives agreed upon with leadership. Qualifications - High school diploma with at least 10 years of sales or equivalent experience OR Bachelor’s degree with at least 5 years of sales experience Requirements - Excellent interpersonal/communication and presentation skills - Demonstrated motivation and focus on achieving measurable, tangible results - Commitment to collaboration as the normal mode of working and resolving problems - Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes to meet customer needs - Demonstrated ability to independently understand customers’ evolving needs and expectations and combines with knowledge of customers’ organization and culture to drive results - Effective application of selling techniques and approaches, simultaneously managing multiple customers/accounts at different stages of the sales process, articulating the value of Animal Health products using approved resources - Demonstrated ability to identify, develop and manage a diverse mix of accounts independently within a territory, including some complex accounts, and to develop plans based on unique opportunities and customer needs - Proficient computer skills including working knowledge of Word, Excel and PowerPoint and the ability to use an iPad - Ability to work both independently and as part of a team. Ability to travel overnight and some weekend activity Preferred Skills & Abilities - Sales experience and/or experience within the Animal Health Industry - Knowledge of animal health biological and pharmaceutical products - Understanding or prior experience working with Distribution - Multi-lingual fluency preferred, particularly in Spanish Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family) - Retirement benefits, including 401(k) - Paid holidays, vacation, and compassionate and sick days