• Perform all activities involved in the preparation, insurance verification, and retrieval of medical records and documents from various systems. • Contact Employers, Insurers, and other outside entities to verify and obtain information related to Motor Vehicle Accident claims. • Manage both inbound and outbound calls efficiently and effectively. • Assist in obtaining supporting claim documentation and filing insurance claims. • Use several systems to perform accurate and timely data entry. • File and handle confidential documentation and patient health information (PHI).

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts • Operate within AbbVie’s business code of conduct, policies and all applicable laws and regulations • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance

• Responsible for routing WRE vehicles and ensuring excellent customer service • Work closely with Wind River Environmental customers and technicians to resolve issues • Develop routes and maintain contact with technicians • Monitor route changes or road construction issues • Manage shift emergencies and dispatch on-call technicians accordingly • Perform special projects assigned by Central Dispatch Supervisors

• Prepare demand letters, notices, pleadings, and other legal correspondence requiring minimal attorney revision. • Communicate professionally with attorneys, homeowners, board members, property managers, clients, and third parties to provide exceptional customer service and resolve inquiries in a timely manner. • Open new matters promptly and accurately, including verifying ownership information, mailing addresses, and governing document violations. • Maintain organized litigation files, detailed case notes, and accurate records within the firm's case management system. • Docket deadlines, monitor case activity, and ensure timely follow-up to effectively manage matters from intake through resolution. • Prepare and electronically file court documents, complete service of process for lawsuits, and assist attorneys with hearing and trial preparation. • Process payments, enter billing for services and expenses, and maintain accurate financial records related to assigned matters. • Ensure matters progress efficiently while meeting established deadlines and maintaining a high level of accuracy and organization. • Perform other duties as assigned.