• Manage implement projects on our Integrated Platform-SpheraCloud solution • Own and manage the successful outcomes of the assigned projects • Be the key focal point in the engagement with clients • Accountability for the implementation and the successful completion of the entire project implementation lifecycle • Responsible for the continued achievement of the strategic and tactical objectives

Role Description The Project Coordinator supports project delivery by coordinating tasks, managing schedules, tracking progress, and communicating with stakeholders to ensure projects are delivered on time, within scope, and within budget, aligned with PMO standards across US-based operations. - Schedule, prioritize, and coordinate work orders with vendors, onsite teams, and stakeholders - Allocate resources, resolve scheduling issues, and ensure work order readiness - Track, complete, document, and submit work orders for billing - Monitor performance against timelines, quality standards, SLAs, and KPIs - Communicate status updates and confirm completion with stakeholders - Ensure compliance with operational procedures and quality standards - Provide guidance to teams and perform other related duties as needed Work Set-up / Work Schedule: Remote, 8:00 PM–5:00 AM EST and 11:00 PM–8:00 AM EST Qualifications - At least 1 year of project coordination or operations support experience - Familiarity with project management methodologies and tools - Proficient in MS Office; strong documentation and workflow coordination skills - Strong organizational, time management, analytical, and problem-solving skills - Excellent English communication skills (phone and email) - Detail-oriented, quick learner, and able to manage multiple priorities - Flexible to work in US-based hours and adapt to changing project needs - Team-oriented with ability to support and guide others Benefits - Day 1 HMO + 1 free dependent - Health and Wellness Reimbursement Benefits - Sunlife Group Insurance - Company Salary Loans - Government contributions - Assistance with government loan payments - 13th month pay - Night differential pay - Holiday pay (for hours worked on holidays) - Mandated Leaves - Work equipment provided Company Description New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

• Ensure that all projects are delivered on-time, within scope and within budget • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility • Responsible for establishing project plans and schedules • Facilitates the development of project deliverables with cross-functional teams • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques • High level oversight of projects managed within a customer portfolio • Proactively tracks and reviews project accomplishments and results against plans • Executes appropriate risk management to ensure business priorities and quality standards are met • Communicates status of the project to internal and external customers and management • Set deadlines, assign responsibilities and monitor and summarize progress of project

Role Description AMG Tech Support Services is seeking a detail-oriented and motivated Bid Coordinator to identify, evaluate, price, and submit proposals for IT field service opportunities on behalf of our clients. The ideal candidate has a strong understanding of IT field services and can confidently evaluate project requirements, source qualified technicians, calculate project costs, discuss service opportunities with clients, and prepare competitive proposals that maximize company profitability while delivering exceptional customer service. This position plays a critical role in the continued growth of our company by securing profitable projects and building long-term client relationships throughout the United States. Responsibilities - Review incoming client opportunities daily. - Evaluate project scope and technical requirements. - Research labor, travel, and material costs. - Contact technicians to verify availability and negotiate pricing. - Communicate with clients regarding project scope, scheduling, pricing, and service expectations. - Prepare and submit competitive bids and project proposals. - Track opportunities from proposal through award or rejection. - Coordinate awarded projects with the Dispatch Department. - Maintain accurate bid records, reports, and documentation. - Collaborate with Operations to improve bid success rates, profitability, and customer satisfaction. Qualifications - Previous experience preparing bids, estimates, or project proposals. - Experience in project coordination, estimating, account management, customer service, or business development. - Knowledge of IT field services, networking, telecommunications, Point-of-Sale (POS) systems, or structured cabling. - Strong communication, negotiation, and customer service skills. - Excellent organizational and time management abilities. - Ability to work independently with minimal supervision. - Proficiency with Microsoft Office, Google Workspace, and spreadsheet applications. Preferred Technical Knowledge - Experience with one or more of the following is preferred: - Computer hardware - Networking - Point-of-Sale (POS) systems - Printers and peripherals - Structured cabling - Wireless networking (Wi-Fi) - Telecommunications - CCTV and access control - Remote support tools Compensation - 30-Day Trial Period: $12.00 per hour. - Monthly commission opportunities. - Performance bonuses. - Unlimited earning potential through incentive programs. Ideal Candidate - Detail-oriented. - Competitive. - Analytical. - Organized. - Self-motivated. - Professional. - Comfortable making decisions quickly. - Passionate about technology and customer service. - Committed to continuous learning and personal growth. Growth Opportunities - Senior Bid Coordinator. - Project Manager. - Operations Manager. - Business Development Manager. The Hardy Standard At AMG Tech Support Services, we don't simply hire employees—we develop professionals. Every member of our team is expected to uphold The Hardy Standard—our commitment to integrity, accountability, professionalism, continuous improvement, and exceptional customer service. Apply Today If you enjoy pricing projects, negotiating profitable opportunities, building client relationships, and contributing to the success of a growing IT services company, we'd love to hear from you. Please submit your resume along with a brief summary of your experience in bidding, estimating, dispatching, project coordination, customer service, or IT field services. Flexible work from home options available.