• Help own and evolve the cloud infrastructure behind Lisk's financial platform as we scale. • Work as part of a tight-knit platform team. • Drive the platform roadmap. • Own our Infrastructure as Code. • Run production at a fintech bar. • Lead on security. • Build safe delivery pipelines. • Make the platform observable. • Plan for failure. • Control cost. • Raise the team's bar.

Role Description The Field Service Engineer (FSE) is responsible for installing, maintaining, troubleshooting, and repairing high-end microscopy systems (e.g. confocal microscopes) at customer sites. The role ensures optimal system performance and customer satisfaction through timely service delivery, technical expertise, and proactive support. - Install and commission advanced microscopy systems at customer sites - Perform preventive maintenance and system calibrations - Diagnose and repair mechanical, electrical, vacuum, and software-related issues - Troubleshoot complex system failures and implement corrective actions - Execute upgrades and modifications to existing systems - Provide technical support and training to customers (scientists, lab technicians, engineers) - Act as the primary technical contact for assigned accounts - Ensure high levels of customer satisfaction through professional service delivery - Maintain detailed service documentation and reports - Manage service schedules, parts inventory, and travel planning - Ensure compliance with safety, quality, and regulatory standards - Collaborate with internal teams (R&D, technical support, sales) to resolve issues - Support remote diagnostics and digital service tools - Identify recurring issues and suggest product/service improvements - Participate in technical training to stay current with new technologies - Share knowledge and best practices within the service organization Qualifications - Bachelor’s or Master’s degree in: - Electrical Engineering - Mechanical Engineering - Physics or Applied Physics - Mechatronics or related field - 2–5+ years of experience in field service, preferably with: - Confocal microscopy - Analytical instruments or lab equipment - Strong knowledge of: - Electronics and electromechanical systems - Imaging systems and optics - Software System set up - Ability to read schematics and technical manuals - Proficiency in troubleshooting hardware and software systems - Excellent problem-solving and analytical skills - Strong communication and customer-facing abilities - Ability to work independently in remote environments - Willingness to travel extensively (up to 70–80%) - Valid driver’s license - Ability to work in laboratory and cleanroom environments - Good knowledge of German and/or French and English Benefits - Competitive salary - Comprehensive health benefits - Opportunities for professional development - Flexible working hours - Travel allowances Company Description Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

• Lead a Dedicated Tenant Site Reliability Engineering organization spanning multiple teams and layers of leadership, with accountability for service delivery, operational excellence, and execution across complex initiatives. • Define and drive complex cross-functional programs with internal and external stakeholders, coordinating work across engineering and adjacent organizations to deliver business and customer outcomes. • Build, structure, and grow the organization to meet company objectives, including staffing plans, onboarding approaches, talent development, leadership coaching, and culture creation across multiple teams and organizational levels. • Set direction for how Dedicated Tenant services are delivered and operated, improving consistency, speed of decision making, and alignment across services and teams. • Establish and use organizational metrics to understand performance, identify trends, make trade-offs, and continuously improve reliability, productivity, and delivery outcomes. • Oversee the operational capabilities required to run large-scale production services, including infrastructure automation, observability, capacity planning, incident management, and analysis of complex system behavior and performance issues. • Partner closely with SRE, Security, Development, and other company functions to proactively manage dependencies, communicate release and operational activities, and improve the effectiveness of how services are delivered. • Drive the evolution of software delivery and operational strategies for your area, ensuring teams execute with strong release, deployment, and operations discipline that aligns with business objectives and organizational structure.

• Participate in on-call rotations to detect and triage service and reliability issues across all environments. Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders. • Create and maintain meaningful dashboards and alerts. Work with development teams to instrument their code to ensure visibility. • Develop automation to eliminate manual and repetitive operational tasks (toil) related to reliability across both applications and infrastructure. • Implement and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) defined by the engineering leadership. • Investigate and resolve customer complaints escalated beyond L1 and L2 support, especially those involving performance, reliability, or complex system behavior.