• Answer multiple call types focused on assisting KY residents with a variety of health benefits (such as SNAP, Medicaid and TNAF). • Handle calls related to password resets, application status, intake/updates, and help with navigating online application tools. • Deal with multiple systems to input and interpret data back to the caller. • Maintain professionalism during difficult calls regarding SNAP and other benefits. • Provide assistance with back-to-back calls without follow up time during shifts. • Capture data into a client system and memorize scripts verbatim as per client policy. • Adhere to the break and lunch schedule set by the global Workforce team.

• Interacts with customers via telephone, email, or in person to provide support and information on services. • Collects and enters information for services. • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. • Ensures that appropriate actions are taken to resolve customers’ problems and concerns. • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. • Performs other related duties as assigned.

Role Description Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Customer Care to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Mercedes, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece. - Handle customer inquiries for German speaking customers through phone, chat and/or email. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in German (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Previous experience with CRM tools and Customer Service is a plus. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 Days of Sunlight a year! - Fully Paid Training. - Health Insurance. - And Much More..

Role Description As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle phone and email inquiries, provide support, and ensure a smooth and positive experience for all involved parties as they navigate their claims journey. Your expertise in multi-line insurance and claims will enable you to deliver exceptional, empathetic assistance. - Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels. - Anticipate the customer needs and take action to manage the process to full resolution. - Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims. - Develop and maintain a solid understanding of multi-line claim procedures to provide accurate and consistent information to customers. - Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols. - Identify and address customer concerns, complaints, and disputes with empathy and professionalism. - Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions. - Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience. - Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all times. Qualifications - High school diploma or equivalent is needed; bachelor's degree or relevant insurance certifications are a plus. - Previous experience in customer service or a call center environment within the insurance industry, preferably with a focus on property or liability claims; high volume, fast-paced. - Strong knowledge of multi-line insurance claims processes, terminology, and best practices. - Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers. - Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately. - Strong problem-solving and critical-thinking abilities. - Proficiency in using customer relationship management (CRM) systems and other relevant software applications. - Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure. - Strong organizational and time management skills to prioritize tasks and meet deadlines effectively. - Must be able to obtain designated home state claim adjuster license in 60 days. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental. - 401(k) retirement plan with employer matching. - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work. - Work from anywhere to facilitate your work life balance. - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!