Role Description The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico: RTX Enterprise Services – Infrastructure is seeking an experienced and motivated Scrum Master (SM) to support the Cloud Hosting Portfolio within the PMO. This individual is responsible for planning, leading, organizing, and motivating multiple Scaled Agile Framework (SAFe) Scrum teams to deliver a high level of performance, quality, and exceptional business value. They may also be responsible for managing multiple concurrent high-visibility projects in a fast-paced environment crossing multiple organizations. This sometimes requires communicating and managing leaders and stakeholders of increasing seniority. What You Will Do: - Guide, facilitate, and educate Scrum teams on Agile and Scrum practices and values to successfully implement critical projects, leveraging cloud technologies, frameworks, and methodologies. - Improve the Scrum maturity of the teams and organization at a pace that is sustainable and comfortable for the team and organization. - Remove impediments and blockers or guide the team to remove impediments and blockers themselves; escalate impediments and blockers as necessary. - Assist with internal and external communication, managing dependencies, and radiating information transparently. - Apply Agile practices to facilitate better ways of working and improved execution of teams. - Leverage SAFe/Scrum/Kanban frameworks, including visualizing work, limiting work in progress, managing workflow, planning, and providing guidance for daily standups, sprint and Product Increment planning, short, mid, and long-range planning, backlog refinement, and retrospective meetings. - Ensure progress that is trackable toward objectives, KPIs, and commitments; guide assigned Hosting teams to deliver the required product increments and outcomes. - Partner with key stakeholders and management team (i.e. Agile Coach, Release Train Engineer, and Team Leads) in backlog prioritization and product increment planning as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making. - Support and educate the Product Owner and Team Leads, especially on the product backlog and ongoing backlog refinement. This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only. Travel approximately 10%. Qualifications - A University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience. - Experience working with software development life cycle models as well as expert knowledge of both SAFe or Agile and traditional project management principles and practices with the ability to blend them together properly to fit our project and business environment. - Prior experience with Scrum/Agile methodologies with enterprise-level development projects. - Experience overseeing Scrum and/or Project teams with at least 5 team members across Developers, Business Analysts, Product Owners, and QA engineers. Requirements - Proven track record of successfully implementing software or infrastructure development projects using Agile methodologies including 7+ years of experience as a Project Manager or Scrum Master managing large, complex projects in a high-tech development environment with multi-functional teams. PMP, Certified Scrum Master, and/or SAFe certifications are preferred. - Strong organizational, interpersonal, analytical, communication and technical skills are essential. - Ability to build and maintain customer relationships; strong team player, able to meet deadlines, and adjust to changing priorities. - Ability to manage ambiguous or competing requirements, collaborating with project teams to align on solutions and clear impediments or blockers. - Experience operating in US Government regulated environments with strict compliance requirements. - Ability to author and present professional user-facing documentation, presentations, and reports targeted at various personas. - Consistently able to run more than one Scrum team simultaneously while maintaining quality team performance. - Experience with tools such as Jira, Confluence, PowerBI, and ServiceNOW desired. - Proficient in stakeholder management and communication to stakeholders and decision makers. - PMI-ACP, CSM, SSM, RTE or equivalent certifications preferred. Benefits - Robust total rewards package with compensation. - Healthcare, wellness, retirement and work/life benefits. - Career development and recognition programs. - Parental (including paternal) leave. - Flexible work schedules. - Achievement awards. - Educational assistance. - Child/adult backup care. Company Description At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

Role Description The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico: RTX Enterprise Services – Infrastructure is seeking an experienced and motivated Sr Scrum Master (SM) to support the Cloud Hosting Portfolio within the PMO. This Sr SM is responsible for planning, leading, organizing, and motivating multiple Scaled Agile Framework (SAFe) Scrum teams to deliver a high level of performance, quality, and exceptional business value. They may also be responsible for managing multiple concurrent high-visibility projects in a fast-paced environment crossing multiple organizations. This sometimes requires communicating and managing leaders and stakeholders of increasing seniority. - Guide, facilitate, and educate Scrum teams on Agile and Scrum practices and values to successfully implement critical projects, leveraging cloud technologies, frameworks, and methodologies. - Drive and successfully execute projects with multi-functional teams delivering on key objectives and generating business value. - Assess Scrum maturity of the teams and organization, and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. - Remove impediments and blockers or guide the team to remove impediments and blockers themselves; escalate impediments and blockers as necessary. - Driving internal and external communication across the organization, managing dependencies, and radiating information transparently. - Apply Agile practices to facilitate better ways of working and improved execution of teams. - Implementing SAFe/Scrum/Kanban frameworks, including visualizing work, limiting work in progress, managing workflow, planning, and providing guidance for daily standups, sprint and Product Increment planning, short, mid, and long-range planning, backlog refinement, and retrospective meetings. - Ensure progress that is trackable toward objectives, KPIs, and commitments; guide assigned Hosting teams to deliver the required product increments and outcomes. - Partner with key stakeholders and management team (i.e. Agile Coach, Release Train Engineer, and Team Leads) in backlog prioritization and product increment planning as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making. - Support and educate the Product Owner and Team Leads, especially on the product backlog and ongoing backlog refinement. Qualifications - A University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years experience. - Experience working with software development life cycle models as well as expert knowledge of both SAFe or Agile and traditional project management principles and practices with the ability to blend them together properly to fit our project and business environment. - Prior experience with Scrum/Agile methodologies with enterprise-level development projects. - Experience overseeing multi-function Scrum and/or Project teams with at least 5 team members across Developers, Business Analysts, Product Owners, and QA engineers. - Expertise with tools such as Jira, Confluence, PowerBI, and ServiceNOW. Requirements - Proven track record of successfully implementing software or infrastructure development projects using Agile methodologies including 10+ years of experience as a Scrum Master and/or Project Manager managing large, complex projects in a high-tech development environment with multi-functional teams. PMP, Certified Scrum Master, and/or SAFe certifications are preferred. - Strong organizational, interpersonal, analytical, communication and technical skills are essential. - Ability to build and maintain customer relationships; strong team player, able to meet deadlines, and adjust to changing priorities. - Ability to manage ambiguous or competing requirements, collaborating with project teams to align on solutions and clear impediments or blockers. - Experience operating in US Government regulated environments with strict compliance requirements. - Ability to author and present high-quality professional user-facing documentation, presentations, and reports targeted at various personas. - Consistently able to run multiple Scrum teams simultaneously while maintaining high quality servant leadership and facilitating multiple teams’ growth. - Proficient in stakeholder management and communication to various levels of leadership including presenting to the company’s senior leadership as needed. - PMI-ACP, CSM, SSM, RTE or equivalent certifications preferred. Benefits - Robust total rewards package with compensation. - Healthcare, wellness, retirement and work/life benefits. - Career development and recognition programs. - Parental (including paternal) leave. - Flexible work schedules. - Achievement awards. - Educational assistance. - Child/adult backup care.

• Guide and coach the Scrum Team and organization on how to use Agile/Scrum practices and values • Provide support to the team using a servant leadership style and lead by example • Responsible to hold team accountable to the tenants of agile and working agreements including the use of appropriate tools, standards and best practices • Promote and demonstrate core agile principles of collaboration, prioritization, team accountability and visibility • Empower the team to self-organize around achievement of their commitments • Identify and remove any impediments and distractions that interfere with the team’s ability to deliver against their commitments • Recommend improvements and assist in changes to best practice where appropriate • Assist the team in tracking and communicating team progress and metrics • Facilitate and enable an environment of collaboration and creativity • Assess the Agile/Scrum maturity of the team and organization • Coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization • Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged • Facilitate getting the work done without coercion, assigning, or dictating the work • Facilitate discussion, decision making, and conflict resolution • Assist with internal and external communication, improving transparency, and radiating information for better visibility • Support and educate the Product Owner, especially with respect to refining and managing the product backlog

• Define, implement, and continuously evolve the organizational agile framework, establishing standards, governance models, and best practices that scale across multiple teams within DRIVE • Lead end-to-end delivery of the most complex, high-visibility programs across the organization, managing scope, timelines, risks, and executive stakeholder expectations across multiple concurrent workstreams with a high degree of autonomy • Drive organizational agile maturity by identifying systemic inefficiencies, leading transformation initiatives, and implementing structural improvements that measurably enhance delivery effectiveness across teams • Serve as the organizational bridge between technology and business, driving alignment across senior leadership and ensuring delivery strategy is clearly communicated and understood at all levels • Establish and own organizational delivery metrics and reporting frameworks, providing leadership with meaningful, data-driven insight into program health, team performance, and delivery outcomes across the organization • Partner with senior leadership on the evaluation, governance, and adoption of tooling and process improvements organization-wide, ensuring Jira standards, workflows, and automation practices are scalable, consistent, and aligned to broader organizational goals • Drive the growth and development of agile delivery organization-wide, embedding agile values into team environment and building a sustainable foundation of agile capability that scales