• The Order & Renewals Specialist sits at the intersection of Accounting and Sales, owning the Microsoft and Microsoft-ecosystem (ISV/third-party application) line of business from end to end. • Manage the full lifecycle of Microsoft product transactions. • Own the full renewal cycle from beginning to end. • Proactively track renewal dates and initiate outreach in a timely manner to prevent service disruption or unplanned auto-renewal charges. • Maintain an accurate, up-to-date tracking system of all Microsoft/ISV clients, orders, renewal dates, and account status. • Communicate regularly with the Accounting team on invoicing, payment, and reconciliation issues.

• Demonstrate clinical/disease and product expertise and deliver strategic customer education to ensure appropriate patient identification and ClonoSEQ utilization. • Work cross functionally with Internal partners and stakeholders to build and implement strong business plans. • Holistically support and manage territory accounts by creating relationships with physicians, allied healthcare professionals, and business stakeholders. • Promotes Adaptive’s diagnostics products through calls on targeted physicians in assigned territory to implement sales, marketing and patient support programs to get and keep indicated patients on our products. • Develops and aggressively implements a territory business plan to meet customer needs and achieve sales goals. • Identifies customer changes and ensures through coordinated communication and planning, that appropriate people and resources are allocated to address the change. • Performs all administrative functions required of the position, including reporting call activity and customer information into the appropriate call reporting system in a timely manner, submitting expenses, etc. • Assists in the identification and resolution of issues, opportunities and communicates proactively to marketing and sales management. • Trains and educates physician support staff on the proper use and handling of Adaptive’s diagnostics products • All other duties as assigned

• Collaborate with cross-functional teams to design, deploy, and optimize cloud-based mortgage solutions. • Provide thought leadership and guidance on cloud architecture, security, and compliance specific to the mortgage industry. • Build and maintain strong relationships with key stakeholders, including clients, vendors, and internal teams. • Stay abreast of industry trends, emerging technologies, and regulatory changes to enhance and evolve cloud strategies. • Drive innovation by identifying opportunities for process improvement and integrating new technologies. • Act as a subject matter expert, offering expertise and guidance on cloud-related matters.

Role Description The Iowa Department of Revenue’s Alcohol & Tax Compliance Division is seeking a Revenue Service Specialist 2 to join the Alcohol Licensing team. The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. - Process business license applications for accounts and issues licenses, certificates, and permits following department procedures. - Handle confidential information and make decisions based on a strong understanding of license requirements and agency systems. - Develop advanced knowledge and skills to interpret Iowa Code and Rules applicable to Iowa Alcohol laws. - Conduct process reviews for training opportunities and production corrections. - Participate in team efforts to review, test and evaluate procedures, offering recommendations for improving procedures that ensure quality customer service. - Develop data and assemble background information for statewide alcohol licensing planning. - Coordinate, review, and provide assistance to local authorities and other organizations that have a need for alcohol licensing information. - Provide subject matter expertise to local authorities and licensees on state law, policy, and specific issues related to the complex process of alcohol licensing within the state. - Coordinate in collaboration with various departments within the Iowa Department of Revenue, local authorities, and insurance carriers. - Present and attend meetings and conferences on behalf of the alcohol licensing department. - Determine the level of technical or system assistance needed and take appropriate steps to resolve issues such as login assistance, password resets, and relaying more complex issues to the Revenue Services Specialist 3. Qualifications - Experience with the principles and processes for providing excellent customer service for all business needs. - Experience in the analysis and reporting of financial, tax, and business information. - Ability to make decisions based on practices and procedures. - Experience in responding to inquiries and communication via phone, email, and in person. Requirements - Customer Service - principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction. - Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Economics and Accounting – Economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data. - Clerical Procedures – Word processing, managing files and records, designing forms, and other office procedures and terminology. Benefits - Iowa Public Employees' Retirement System (IPERS). - Retirement Investors Club (RIC). - Flexible Working Environment - Work from Home Opportunities. - Health, Dental and Vision Insurance. - Vacation Leave. - Sick Leave. - Paid Holidays (9 days/year). - Flexible Spending Accounts. - Life Insurance. - Long-Term Disability Insurance. Minimum Qualification Requirements - Graduation from an accredited four-year college or university with a degree in any field. - A total of four years of education and/or full-time experience where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions. - Current, continuous experience in the state executive branch that includes two years of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions. - Current, continuous experience in the state executive branch that includes one year of full-time work as a Revenue Service Specialist 1 or Revenue Examiner 1.