Role Description Provide 24/7 dispatch support for oilfield operations by coordinating equipment, drivers, and customer communications from job intake through delivery. Serve as the primary communication link between customers, operations, maintenance, drivers, and management while ensuring accurate job tracking and timely updates. Primary Responsibilities - Receive and process new job requests via GroupMe, phone, or email. - Verify all required job information is complete before dispatching. - Coordinate with maintenance to confirm equipment availability. - Assign available equipment and schedule company or third-party transportation. - Verify driver availability and Hours of Service compliance. - Track equipment locations and maintain an accurate record of which unit is assigned to each customer and job site. - Monitor deliveries and provide ETA updates from dispatch through delivery. - Send standardized job status updates to customers and internal management. - Maintain accurate dispatch records and update company software as required (Spira when implemented). - Escalate equipment shortages, delays, or operational issues to management immediately. - Update Live Equipment Status Board. Requirements - 24/7 availability through scheduled staffing. - Fluent English (written and verbal). - Strong communication and organizational skills. - Experience in dispatch, transportation, logistics, or oilfield operations preferred. - Ability to multitask in a fast-paced environment. - Reliable internet and dedicated workspace. Performance Expectations - Respond to new dispatch requests within 5 minutes. - Complete dispatch coordination within 60 minutes of receiving complete job information. - Provide timely status updates at each stage of the job. - Maintain accurate equipment location tracking and job documentation. - Zero missed dispatch requests and prompt escalation of any issues. Benefits - 401(k) - 401(k) matching - Company parties - Dental insurance - Health insurance - Paid time off - Vision insurance

Role Description We're hiring for a Logistics Specialist who will transform our existing distribution processes into repeatable flows that scale alongside our rapidly growing business. If you're a systems thinker who's genuinely obsessed with continuous improvement, this role is for you. This role has a heavy emphasis on supporting retail operations, but will also be tasked with supporting broader omni-channel operations. Success in this role isn't just executing the job, it's identifying and executing on opportunities to improve the underlying processes, translating to faster lead times and lower cost to serve. This role sits at the intersection of logistics, sales operations, and project management. Candidates with strong project management or technical backgrounds but limited logistics experience are encouraged to apply. What You’ll Do - Within 1 month: - Support wholesale order management for retail partners in collaboration with the internal operations team and 3PL to ensure prompt delivery. - Use data from inventory planning, sourcing, and logistics to make informed decisions based on inventory timing and availability. - Facilitate the quote-to-fulfillment process for one-time bulk purchase requests and recurring orders from boutique retailers. - Execute internal shipping requests in support of marketing initiatives. - Provide backup support for on-time shipping and order issue resolution across Shopify and our partner warehouse portal. - Track and clearly communicate order and inventory statuses across internal teams and vendor partners. - Within 3 months: - Participate in 3PL vendor management: attending regular meetings, escalating SLA deviations, resolving order discrepancies, and seeking credit for performance-related retail chargebacks. - Partner with accounting and channel management teams to review and dispute retail remittance deductions for non-compliance and unpaid invoices. - Manage retailer onboarding, ensuring compliance with retail requirements across internal teams and service providers. - Support the marketing team in executing channel marketing strategy for retail partners. - After 6 months: - Surface ordering trends that impact future inventory availability to channel management and inventory planning teams. - Track and report on KPIs for retail partners, including order lead time, OTIF and non-compliance deductions. - Lead continuous improvement projects aimed at automating or simplifying manual workflows, leveraging AI tools and systems thinking to drive operational gains across omni-channel logistics. - Establish and maintain EDI integrations with new retail partners and between Hatch and third-party warehouse systems. - Drive or play a key role in cross-functional initiatives spanning internal teams and external partners. Qualifications - 1-2 years of experience in logistics or sales operations within CPG (consumer electronics, food & beverage, health & beauty or similar). - Experience managing technical projects with multiple internal and external stakeholders. - Familiarity with API, EDI, and iPaaS concepts, with hands-on experience deploying and managing integrations through platforms and in collaboration with internal and third-party developers. - Self-motivated systems thinker, able to reimagine and improve systems and processes. - Intermediate Excel proficiency, including pivot tables, data joins, and data transformation; comfortable learning and applying new formulas as needed. - Excellent verbal and written communication skills. - Familiarity with warehouse order management processes. - Resourceful and collaborative by nature — you find solutions where others see blockers. - Comfortable working under pressure in a fast-paced, constantly evolving environment with the ability to meet strict deadlines. - Detail-oriented, organized and able to manage multiple tasks simultaneously. - Ability to display empathy, understanding and patience with employees and external customers. - AI-adoptive: You see AI as a superpower, not a threat. - Builder mentality: You thrive in Series B chaos—building the plane while flying it. Requirements - Experience with EDI, warehouse operations, shipping operations, and inventory management. - Experience with Retail Sales Operations (Target, Amazon, and/or other offline/online sales channels). - Experience disputing retail chargebacks and managing AP inquiries through vendor portals. - Experience with Netsuite or ERPs a strong plus. - Experience managing orders and shipment settings in ecommerce platforms (particularly Shopify). Benefits - 100% paid medical, dental, and vision insurance for employees (80% for dependents, including domestic partners). - Meaningful equity — you’re an owner here. - 401(k) match (no vesting schedule!). - 16 weeks of fully paid parental leave. - 16 free therapy sessions (for you + one other adult in your life). - Financial support for family planning. - Remote office + monthly internet reimbursement. - Friends & family discounts on Hatch products. - Exclusive discounts on travel, entertainment, and top retail brands. - And so many more spontaneous perks!

Role Description Remote Supply Chain Coordinator Location: Remote, with the ability to visit Melbourne, FL facility if needed Shift: Sun to Thurs, 10:00pm to 6:00am Pay: $20.00/hr Please note, this position requires the following: - Ability to meet the shift requirements mentioned above - A minimum of two years of experience in Logistics Support or Project Coordinator role. - Computer proficiency - This is a remote position that will work from a home office; all necessary equipment will be provided. Essential Duties & Responsibilities - Process orders received in Customer Portal, communicate the pick & pack request with the origin Warehouse. - Coordinate transportation and/or intake of materials with warehouses and freight forwarders. - Maintain good relations with customers, warehouse partners, freight forwarders, and other Logistics Coordinators to ensure open lines of communication. - Verify warehouse location, ship to address, EOR & IOR, incoterm, and method of shipping. Check for duplicate shipments and ship to addresses. Verify accuracy of parts ordered. Verify required pick up date/delivery date align with the Service Level selected. Verify the Incoterm aligns with the Transportation Mode selected. - Process serial numbers and quantities prepared by warehouses in Shipping Portal and/or ERP. - Assist in updating shipments by providing dates, compliance documents, tracking numbers, tracking information, exceptions, or delays. - Respond to inquiries and requests from the customer, partner warehouses, and freight forwarders. - Make independent decisions; when unsure, request guidance from the manager. - Receive and process orders in a timely manner, adhering to customer’s SLA’s. - Prepare shipping requests with clear, concise, and complete job requirements using approved standard templates. - Provide support to the Program Manager for additional duties. - Obtain shipping quotes from freight forwarders within the requirements of the SLA. - Generate and maintain portal reports including, but not limited to, Monthly Stock Reports per Warehouse or Weekly Shipping Metrics. - Accomplish tasks by working with others and be a good team player. - Recognize how decisions may impact others. - Seek input from others when necessary. Qualifications - Team-oriented, can-do personality. - Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. - Ability to multi-task. - Thorough knowledge of Microsoft Office Suite. - Customer service skills.

Role Description We're looking for a highly organized, proactive, and detail-oriented Supply Chain, Purchasing & Compliance Coordinator to support our growing international operations. This role is designed for a professional with strong purchasing and procurement experience who also understands supply chain operations, import logistics, supplier coordination, and regulatory compliance. You'll play a critical role in ensuring products are sourced efficiently, suppliers are effectively managed, and operational workflows run smoothly across multiple departments. While logistics coordination is an important part of the position, the primary focus is supporting purchasing operations, supplier management, and procurement activities. We're specifically looking for someone whose experience extends beyond logistics and includes hands-on purchasing responsibilities. What You'll Do - Purchasing & Supplier Management - Coordinate day-to-day purchasing activities with domestic and international suppliers. - Create, track, and maintain purchase orders throughout the procurement process. - Build and maintain strong supplier relationships to ensure competitive pricing, product availability, and on-time delivery. - Monitor supplier lead times, purchasing schedules, and inventory requirements. - Communicate with suppliers regarding pricing, availability, order status, and product specifications. - Maintain supplier records, contracts, and product documentation. - Support landed cost calculations and monitor purchasing trends. - Resolve discrepancies related to purchase orders, invoices, pricing, and supplier deliveries. - Supply Chain & Import Coordination - Coordinate inbound shipments with freight forwarders, customs brokers, and warehouse partners. - Track shipments from origin through final delivery. - Prepare and organize import documentation, including commercial invoices, packing lists, Certificates of Analysis (COAs), and Bills of Lading. - Support customs clearance activities and documentation requests. - Assist in resolving shipment delays, damages, shortages, and transportation issues. - Food Safety & Regulatory Compliance - Maintain supplier approvals, compliance records, COAs, and audit documentation. - Support compliance with food safety and regulatory standards. - Coordinate documentation requests with suppliers and internal teams. - Assist with internal audits, customer audits, and regulatory requirements. - Ensure operational documentation remains organized, accurate, and audit-ready. - Customer Service & Operational Support - Serve as a point of contact for customers throughout the order fulfillment process. - Respond to shipment inquiries and provide timely operational updates. - Keep internal teams informed regarding purchase orders, shipments, inventory status, and operational priorities. - Support communication between Purchasing, Sales, Operations, Quality, Accounting, and Logistics teams. - Reporting & Process Improvement - Prepare operational reports, purchasing summaries, and inventory-related documentation. - Maintain organized digital filing systems and operational records. - Identify opportunities to improve purchasing workflows, supplier coordination, and operational efficiency. - Support continuous improvement initiatives across purchasing, compliance, and supply chain functions. Qualifications - Minimum 2+ years of hands-on experience in purchasing, procurement, supply chain, import/export coordination, logistics, or related operational roles. - Demonstrated purchasing or procurement experience working directly with suppliers. - Experience coordinating purchase orders, supplier communications, and inventory planning. - Strong Microsoft Excel skills and experience managing operational data. - Familiarity with ERP systems and order management platforms. - Excellent written and verbal English communication skills (C1 preferred). - Strong organizational skills with exceptional attention to detail. - Ability to manage multiple priorities in a fast-paced environment. - Experience working collaboratively across multiple departments. Preferred Qualifications - Experience within food manufacturing, food ingredients, import/export, distribution, or related industries. - Experience supporting procurement or strategic sourcing initiatives. - Experience working directly with domestic and international suppliers. - Experience with Syspro or similar ERP systems. - Understanding of food safety, quality assurance, or regulatory compliance processes. How Success Is Measured - Execute purchasing activities accurately and efficiently. - Build and maintain strong supplier relationships. - Ensure purchase orders and operational documentation are managed with a high level of accuracy. - Support efficient import and supply chain operations with minimal disruptions. - Maintain complete and audit-ready compliance documentation. - Improve operational efficiency through proactive coordination and problem-solving. - Collaborate effectively across departments to support business objectives. Why Join Us? - Join a growing international organization with long-term career opportunities. - Gain exposure to purchasing, procurement, global supply chain, and compliance operations. - Work alongside a collaborative and supportive cross-functional team. - Play a high-impact role supporting international suppliers and business operations. - Competitive compensation, PTO, and performance-based bonus structure. Important Notes - Applications may not be considered if candidates have experience limited primarily to logistics without hands-on purchasing or procurement responsibilities. - Cannot demonstrate experience working directly with suppliers and purchase orders. - Lack strong written and verbal English communication skills. - Have limited attention to detail when managing purchasing, import, or compliance documentation. - Are uncomfortable working in a fast-paced, cross-functional environment with multiple priorities.