• Administer, monitor, and provide support for Database Management Systems (DBMS). • Ensure database availability, integrity, security, and performance. • Analyze and optimize SQL queries to improve performance. • Monitor application performance across development, staging (homologation), and production environments. • Propose data modeling improvements to optimize performance. • Perform data loading and migration between environments. • Assess the impact of database changes and propose technical solutions. • Support the implementation of database administration solutions.

• Reporting to the Manager, Contract Administration, the Contract Administrator will drive the contract management process from negotiation to execution and serve as the first responder in the Contract Administration department. • This person will also register Raptor with various state and local agencies, manage the application and renewal process for the various joint purchasing associations/cooperatives of which Raptor is a member, and own the process of cataloging Raptor’s contracts. • The Contracts Administrator will work closely with sales, finance/accounting, and Raptor’s customers. • Development and maintenance of the standard templates for customer agreements, privacy policies, end-user license agreements, and mutual non-disclosure agreements. • Implement best practices and processes for the execution and management of all contracts across the company, to include customer, vendor, partner, and reseller contracts as well as non-disclosure agreements; includes the cataloging and storing contracts as well as the use of software for contract execution and management. • Work with sales and finance to facilitate the execution and negotiation of end customer contracts in a high transaction volume environment. • Manage the execution of customer required vendor forms and other legal documents required by customers. • Work with sales to register Raptor with the various state and local agencies in which it conducts business. • Own the process to apply to, renew, and update Raptor’s contracts with various joint purchasing associations/cooperatives such as GSA, Buyboard, and TIPS. • Other relevant tasks as needed or assigned.

• Process and manage authorization-related documentation • Maintain accurate records and data entry • Conduct research and gather information as required • Communicate with internal stakeholders regarding authorization requests and updates • Ensure documentation is complete, accurate, and compliant • Support administrative and operational workflows • Manage multiple tasks while maintaining a high level of accuracy

• You are responsible for operational order processing and ensure that orders, contracts and billing are handled correctly, on time and with a customer-focused approach. • Order and contract management: entering, validating and maintaining orders as well as purchase and contract data in the system • Renewal management: independently handling maintenance and contract renewals, including scheduling and data verification • License and billing processing: creating and sending software license keys and preparing invoices for new and existing customers • Contract inquiries: responding to questions about existing contracts and resolving customer concerns • Central interface function: primary point of contact for customers and internal teams, domestically and internationally, regarding order processing • Collections support: assisting with the resolution of overdue customer receivables in collaboration with Finance • Consulting and training billing: invoicing consulting days and training sessions • Commission billing: preparing and reviewing commission credit notes together with Sales • Master data maintenance: maintaining and continuously updating customer master data • Adherence to deadlines and processes: ensuring compliance with defined deadlines and internal team processes