Role Description You'll support Danish-speaking customers via phone and chat, helping them get the most out of their streaming experience. - Assisting customers with account and subscription questions - Troubleshooting streaming, login and payment issues - Helping users navigate the platform and its features - Providing friendly, efficient and solution-focused support - Delivering an excellent customer experience every day Qualifications - Speaks fluent Danish - Has good English communication skills - Enjoys helping people solve problems - Is comfortable using technology and learning new systems - Has previous customer service experience (preferred but not required) - Is excited about living and working abroad Benefits - Full relocation support, including flights, hotel accommodation and assistance finding your new home - Competitive salary plus two extra monthly salaries every year - Health insurance and employee discounts - Comprehensive paid training - Excellent career progression opportunities - Free online Greek language lessons - Work-from-home setup within Greece - A welcoming, multicultural workplace certified as a Great Place to Work Company Description Life in Greece offers something many people are searching for: a better work-life balance. From sunny coastlines and lively cafés to delicious food, friendly locals and a thriving international community, Greece has become one of Europe's most popular destinations for professionals looking to combine career growth with an exceptional quality of life.

• Provide exceptional customer support via calls and emails; • Assist customers with product-related inquiries; • Support customers with job posting inquiries and other service-related requests; • Accurately document customer interactions and update tickets in the support platform; • Escalate complex or unresolved issues to the appropriate internal teams when necessary; • Collaborate with internal teams to ensure timely issue resolution and continuous service improvement; • Securely work with customers’ sensitive information.

• Handle customer inquiries via phone, email, and chat per SOPs. • Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. • Escalate and assign issues to relevant departments as needed. • Log, review, and follow up on customer requests and resolutions. • Investigate, research, and provide accurate solutions. • Maintain and update customer records during interactions. • Address collections and billing inquiries, including payment plans, account balances, and overdue payments. • Clarify charges, generate statements, and process billing adjustments. • Handle service cancellations, applying retention strategies and resolutions.

• Handle customer inquiries via phone, email, and chat per SOPs. • Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. • Escalate and assign issues to relevant departments as needed. • Log, review, and follow up on customer requests and resolutions. • Investigate, research, and provide accurate solutions. • Maintain and update customer records during interactions. • Achieve KPIs for client-facing time, call quality, and occupancy. • Address collections and billing inquiries, including payment plans, account balances, and overdue payments. • Clarify charges, generate statements, and process billing adjustments. • Handle service cancellations, applying retention strategies and resolutions. • Complete cancellations training and apply retention strategies as part of daily responsibilities.