Role Description The Director of Training & Quality Assurance is the subject matter expert on all matters related to the CDL program for Ancora Training. This person is responsible for quality control of a best-in-class CDL program that adheres to all Federal Motor Carrier Safety Administration (FMCSA) and state regulatory agency regulations. - Develop and assist in the training of CDL Regional Program Directors, Area Managers, Program Directors, Lead Driver Trainers, and Driver Trainers on best practices and policies. - Drive fleet management to ensure profitable, safe programs system-wide. - Work closely with Admissions and Business Development teams, cross-functional support teams, and division senior leadership to set training standards and functional implementation. - Address programs and/or staff identified as performing substandardly by implementing steps that lead to development and accountability. - Apply expertise in transportation, training, regulations, and the market to identify growth opportunities and business risks to enhance company revenue. Qualifications - High School Diploma or equivalent. - Experience working with students, instructors, and clients. - Holds an active CDL Class A License. - 5 Years of work experience in CDL driving and training. - At least 24 months experience as a CDL Program Director. - Working knowledge of FMCSA regulations. - Intermediate knowledge of CampusVue, Google Suite products, and Internet navigation. - Detail-oriented and ability to analyze reports in multiple formats. - Actively listens and responds appropriately. - Ability to identify problems and seek solutions. - Maintains professionalism at all times. - Time management skills with the ability to multitask. - Demonstrated ability to effectively communicate through verbal and non-verbal means with students, co-workers, and various levels of clients and external regulatory agencies. Requirements - Work in conjunction with Regional Program Directors, Area managers, and program support teams to onboard and train new CDL instructional teams and directors on programs and curriculum. - Ensure all instructional staff and leaders across all CDL client platforms have completed the required onboarding course in the company’s Learning Management System. - Ensure curriculum is consistent across all client platforms leveraging the resources that have been created and implemented. - Train the field on compliance and operational best practices for all aspects of the CDL training program. - Coordinate and schedule visits to work with the field to improve instructional capabilities, enhance performance, and create a culture of teamwork and collaboration. - Intervene and assist in student or staff Code of Conduct escalations, investigations, or related; assist Human Resources where applicable. - Analyze CDL Testing Results in all markets to identify areas for improvement. - Investigate and record state regulations in areas/markets of operation to ensure compliance with curriculum, program, and training staff. - Investigate and record each state's testing options: DMV, third-party testing, and reciprocity with other states. - Pursue establishing third-party testing in any state that is allowed. - Ensure training locations have the required supplies and resources to operate the training program. - Work with the training staff on improving communication skills with peers, students, and clients. - Regularly review, understand, and make recommendations to improve efficiency across all aspects of the CDL business. - Coach and mentor exempt program leadership roles to develop direct reports and improve individual and team performance. Company Description