This is a 1099 contractor position.
Patient Engagement Specialist
Location
United States
Posted
2 days ago
Salary
$25 - $35 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Engagement Specialist
Aviary
Role Description At Aviary Health, our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. Our virtual Intensive Cardiac Rehabilitation (ICR) program only works when patients stay engaged — every completed session is a real step toward a stronger heart. This is a retention-first, phone-heavy role. Your job is to keep patients in the program: - Re-engaging those who've slipped - Recovering no-shows and missed sessions fast - Turning "I want to quit" into "see you next session." You'll spend most of your day on the phone, surfacing the real barriers keeping patients from showing up and overcoming them. You'll also handle inbound calls and messages — but patient experience and retention is always the priority. If you're a strong objection-handler who's motivated by clear targets and a real incentive upside — and you genuinely care about helping people through a hard moment in their health — this role is built for you. What you'll do: - Own retention for your assigned patient panel — proactively reach out to at-risk and lapsing patients before they churn - Recover no-shows and missed sessions quickly, rescheduling within 48 hours wherever possible - Re-engage patients who've missed consecutive sessions and get them back to consistent attendance - Save patients who ask to discontinue by uncovering their real objection and resolving it - Handle inbound patient calls and messages, resolving scheduling and access issues on first contact - Educate patients on the program and the Aviary Health app; troubleshoot Zoom/device issues so nothing stands between a patient and their session - Document interactions accurately and surface patterns and insights to the Clinical Operations team Qualifications - A skilled closer. - Strong at objection handling and influencing — you find the real concern fast and guide people to a decision that's good for them. - Move quickly. - Follow up relentlessly, work with urgency, and don't let patients fall through the cracks. - Get healthcare. - Comfortable on the phone with patients — including older adults and people navigating a serious heart condition — and adjust your approach accordingly. - Money-motivated and performance-driven. - Organized and accountable, with the discipline to manage a panel and a pipeline of follow-ups. Requirements - 2+ years in sales, retention, account management, or a "save desk" environment with a track record of objection handling and hitting targets. - Experience in a healthcare-adjacent setting strongly preferred (telehealth, medical device, pharma, health insurance, patient services, or similar) — or clear comfort and credibility speaking with patients. - Demonstrated success in retention, save/win-back, or outbound engagement. - Excellent verbal communication; solid written communication for messaging and documentation. - Comfortable with scheduling tools, CRM/ticketing systems, and basic tech troubleshooting (Apple & Android). - Strong prioritization and time management in a fast-paced, metrics-driven environment. Compensation & incentives - Base: $25/hour + incentive ($30-$35/hour OTE) - *Note: This is a 1099 contractor position.
Related Guides
Related Categories
Related Job Pages
More General Jobs
Courtroom Presentation Specialist Location: United States New York, NY / Remote / Hybrid / Albany, NY Litigation Support Full Time Hybrid Hybrid Job Description: Courtroom Presentation Specialist Employment Type: Full-Time, Mid-Level Department: Legal As a Courtroom Presentation Specialist, for CGS, you will be responsible for providing litigation support services to clients. The ideal candidate must be familiar with courtroom presentation packages such as Trail Director and Sanction. You will work with the trial team, including expert witnesses, to develop plans for trial or hearings using a courtroom presentation system. CGS is looking for a candidate who is ready to be part of a dynamic team and work effectively as a team member in an extremely pressured environment. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Develops simple graphic images/exhibits using standard off-the-shelf software packages. - Advises attorneys on the effectiveness of certain exhibits or sequences of exhibits. - Responsible for the smooth operation of the presentation system in the courtroom. - Synchronizes clips with written transcripts. - Coordinates internal firm efforts to conduct trials remotely/virtually. Qualifications: - Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. - Must be a US Citizen and able to obtain a Public Trust clearance. - Extensive trial experience required. - Must have excellent oral communication skills. - Must be able to travel to support out-of-town trial needs. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #CJ $70,000 - $90,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Program Development and Facilitation Intern
REAPRA PTE. LTD.Nurturing the next generation of founders.
- Assist in planning and facilitating IFD sessions and Purpose Design sessions focused on identity exploration, worldview development and life mission framing - Support facilitators in creating productive and engaging learning environments - Observe participant interactions and identify opportunities to deepen engagement - Build strong working relationships with participants throughout the client journey - Act as a consistent point of contact and support - Communicate thoughtfully and adapt your approach depending on individual needs and contexts - Conduct research to strengthen facilitation practices and participant experiences - Contribute to team discussions about ideas and improvements to existing frameworks and methodologies - Capture key insights, track participant progress and maintain clear documentation - Support internal coordination across different initiatives
• Identify and research potential investors, including angel investors, private investors, funds, and business contacts • Build and manage a high-quality investor pipeline • Approach and engage relevant investors through warm introductions, direct outreach, networking, and other channels • Present and pitch the project in a clear, compelling, and credible way • Translate the product vision, market opportunity, and business potential into a strong investor narrative • Manage communication and follow-ups with potential investors throughout the fundraising process • Support investor conversations, negotiations, and deal structuring together with the project stakeholders • Help refine fundraising materials, messaging, and positioning based on investor feedback • Drive the fundraising process from initial contact to closing
Accredited Practising Dietitian – Virtual Health Clinic
Spectrum.LifeDigital Health & Wellbeing to Engage, Empower, Transform.
• Manage a clinical caseload dependent on background • Deliver education to participants via telehealth model • Carry out standardised and evidence based assessments • Work as part of a multidisciplinary team • Reporting to referrer and/or patients medical team • Take part in case conferencing as needed • Adherence to technological security measures • Adherence to all policy & procedures • Monitors delivery of care by documenting care; identifying progress toward desired care outcomes; reviewing the care plan with patients and with care providers • Respects participants and providers by recognising their rights and maintaining confidentiality; Adherence to business and technological security standards and measures


