Aviary

Role Description As a Business Development Representative (BDR) in our dynamic, fast-paced team, you will play a pivotal role in driving our growth pipeline and expanding our market reach. The primary responsibility of this role is to engage high-potential leads, articulate the value of our healthcare platform, address objections, and ultimately convert prospects into qualified opportunities. You will serve as the first point of contact for potential clients or users, providing technical and program overviews, answering complex questions, and scheduling them for formal consultations or onboarding sessions with our account management and care teams. Responsibilities - Lead Generation & Qualification: - Initiate high-volume outbound cold/warm calls and promptly respond to inbound inquiries to identify and qualify potential opportunities. - Value Proposition & Pitching: - Educate prospective clients or users on the program, emphasizing core benefits and features, effectively handling objections, and driving conversions. - Pipeline Management: - Ensure timely, disciplined follow-up with all warm leads and prospects expressing interest to build trust and maximize conversion rates. - Technical Onboarding: - Assist prospects in navigating our platform application and/or website, troubleshooting initial technical hurdles to ensure a seamless onboarding experience. - Data Integrity: - Accurately record and maintain critical prospect information, qualification details, and detailed call notes within our CRM system. - Quota Achievement: - Consistently meet or exceed weekly and monthly Key Performance Indicators (KPIs) and pipeline targets. - Content Delivery: - Strategic distribution of educational and marketing materials to interested prospects through email and other digital communication channels. - Market Expertise: - Stay informed about industry trends, developments in cardiac rehabilitation, and internal product updates to optimize pitch effectiveness. Qualifications - Start-up Agility: Ability to thrive and adapt quickly in a fast-paced, evolving start-up environment. - Quota-Driven Performance: Proven experience working in a metrics-driven, quota-bearing environment with a track record of meeting or exceeding targets. - Mission-Driven: Passionate about making healthcare more effective and efficient. You strongly believe technology can improve clinical outcomes and want to be a catalyst for that change. - Prior healthcare or HealthTech experience is a plus, but not required. - Sales Acumen: Experience engaging with customers or clients in a direct sales, inside sales, or telephonic outreach capacity. - High EQ/IQ: Exceptional communication skills with a high emotional intelligence required to navigate complex customer conversations and objections effortlessly. - Tech-Savvy: Proficient in leveraging modern technology, CRMs (e.g., Salesforce, HubSpot), and communication tools in a professional setting. Requirements - 1099 Contractor - Monday - Friday 40 hours per week - Fully Remote - Reporting to: Advanced Primary Care Management - Location: United States - Compensation: $35-$40/hr

Role Description The Clinical Chart Abstractor will be responsible for reviewing the patient EMR records of cardiac recovery patients to determine medical eligibility/ineligibility for Aviary Health. This role serves as the frontline clinical resource for Care Team members by monitoring and responding to real-time clinical questions. - Providing daily clerical support to enrollment team by reviewing patient charts for medical eligibility/ineligibility - Identifying current cardiac rehab referral orders or creating cardiac rehab referral orders when needed - Communicating patient eligibility and ineligibility to enrollment team through concise documentation within appropriate platforms - Review clinical questions submitted by cardiac therapists in SBAR format (Situation, Background, Assessment, Recommendation), ensuring all necessary information is present - Assess the clinical scenario using established Exercise Protocols and ClearTriage protocols - Provide clear, protocol-aligned clinical guidance back to the CT in a timely manner - Special projects as needed This position requires the ability to learn and retain a broad base of knowledge concerning all examinations and make quick, independent decisions using good judgment. Qualifications - 3-5 years of clinical experience in cardiac care, exercise physiology support, or chronic disease management - EPIC or general EMR: 3 years - Medical terminology: 1 year - Proficient computer skills, including experience with Zoom, Google Suite, and EMR experience - Strong written and verbal communication skills - Active RN or LPN license - Experience with ClearTriage or similar telephone/virtual triage systems - Strong clinical assessment, triage, and analytical skills Requirements - Citrix - EPIC access RTE - Google Suite - Zoom - Teams (required for GHS Epic training) - Requires reliable internet connection and a quiet workspace suitable for joining live patient sessions SOPs - Clinical eligibility check process - Inclusion/exclusion list - Decision tree - ICD code list - tonic macros *Note: This is a 1099 contractor position

Job Title: Patient Enrollment Specialist Classification: Full Time/1099 Contractor Hours/Schedule: Mon-Fri; 10am-6pm ET OR 11am-7pm ET Work Structure: Fully Remote Team: Clinical Operations Reporting to: Manager, Enrollment Operations Location: United States Compensation: $20-$22 per hour + potential for an additional $200/week bonus Job Summary: As a Patient Enrollment Specialist in our dynamic team, you will play a pivotal role in enrolling patients in our healthcare service and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will provide potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team. Responsibilities: Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program Assist patient in navigating the program app and/or website and address any technical issues Initiate outbound calls to potential patients and respond to inbound calls promptly. Assess patient eligibility with provided documentation and address patient inquiries and concerns. Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health Achieve weekly targets as a productivity measure Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust. Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program Send educational material to interested patients through email and other communication channels Communicate insurance or other information as needed with relevant parties Qualifications: Ability to thrive in a fast-paced start-up environment Experience working in a quota driven environment Passionate about making healthcare more effective and efficient. You believe technology has the power to improve clinical outcomes and you want to make that a reality. Prior healthcare experience is nice to have but not required. Experience engaging with customers / patients in a sales capacity Experience with outbound calling and high EQ / IQ when navigating different types of situations Experience leveraging technology in a professional setting *Note: This is a 1099 contractor position

Job Title: Patient Enrollment Specialist - Pulmonary Rehab Classification: 1099 Contractor Hours/Schedule: Mon-Fri; 10am-6pm ET OR 11am-7pm ET Work Structure: Fully Remote Team: Clinical Operations Reporting to: Head of Clinical Operations Location: United States Compensation: $20-$22 per hour + performance based bonus available Job Summary: As a Patient Enrollment Specialist in our dynamic team, you will play a pivotal role in enrolling patients in our Pulmonary Rehab program and ensuring patient satisfaction. The primary responsibility of this role is engaging potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will provide potential patients and family members with information regarding the program, offer technical support, and schedule the patients for their sessions with our care team. Responsibilities: - Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program - Assist patient in navigating the program app and/or website and address any technical issues - Initiate outbound calls to potential patients and respond to inbound calls promptly. - Assess patient eligibility with provided documentation and address patient inquiries and concerns. - Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health - Achieve weekly targets as a productivity measure - Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust. - Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program - Send educational material to interested patients through email and other communication channels - Communicate insurance or other information as needed with relevant parties Qualifications: - Ability to thrive in a fast-paced start-up environment - Experience working in a quota driven environment - Passionate about making healthcare more effective and efficient. You believe technology has the power to improve clinical outcomes and you want to make that a reality. Prior healthcare experience is nice to have but not required. - Experience engaging with customers / patients in a sales capacity - Experience with outbound calling and high EQ / IQ when navigating different types of situations - Experience leveraging technology in a professional setting *Note: This is a 1099 contractor position

Job Title: Cardiac Rehab Intake Specialist Classification: 1099 Contractor Work Structure: Fully Remote Hours/Schedule: Monday-Friday 12pm-8pm ET Team: Clinical Operations Reporting to: Program Manager Location: United States What we're looking for We are hiring a Cardiac Rehab Intake Specialist to join our cardiac recovery program to partner with our users to provide personalized care for cardiac recovery patients. In this role, you will partner with our exercise physiologists, patient experience, product, and marketing teams to support patients via video calls, track individual progress, and provide feedback and support for patients. The right person for this role is familiar with the management of cardiac conditions, CHF, other chronic conditions, smoking cessation, women’s health, substance abuse, mental health, or recent nutrition, and exercise trends. Responsibilities - Conducting initial assessments for patients who are enrolling in our virtual cardiac recovery program. - Educating patients on program benefits and the importance of risk factor modification. - Coaching individuals through electronic (chat) messaging and video sessions. - Problem-solving and supporting individuals’ current and evolving goals. - Adapting in-clinic best practices to a remote-care delivery model. - Completing individualized treatment plans for patients starting the program to include: nutrition assessment, psychosocial assessment, fitness assessment, and co-morbidities assessment. - Translating the latest up-to-date, evidence-based best practices for chronic condition management into a relatable and empowering approach. - Motivating and encouraging patients during initial visits. - Basic understanding of cardiac procedures and medications. - Reviewing medical history. - Goal setting and motivational interviewing for special populations. - Basic understanding of clinical documentation Your Past Experience - A minimum of three years of experience helping people manage their health, ideally in a clinical setting and/or a remote health coaching setting - A degree in a health-related field - Experience with counseling or education of disease management in a medical setting as well as recent nutrition and exercise trends. - Passion and enthusiasm for helping people change their lives - A diversity- and inclusion-first mindset - Detail-oriented and team-first mindset - A resourceful nature, and creativity to help people engage in their health - Fluent in English (written and verbal) - Bilingual in English and Spanish a huge plus - Some experience in a clinical setting - Some knowledge of cardiac rehabilitation - Experience working with an elderly patient population - Virtual Care Experience - Bonus Points Experience - coaching in smoking cessation, diabetes management, and special populations. Note: This is a 1099 Contractor position only.

Job Title: Remote Exercise Physiologist Classification: 1099 Contractor Work Structure: Fully Remote Schedule/Shift: Monday-Friday: 8am-3pm ET or 1pm-6pm ET Team: Intensive Cardiac Rehabilitation Reporting to: Clinical Staff Program Manager/Senior Manager of Cardiac Rehab Location: United States Compensation: $20-$30 per patient session (30 and 60 minute sessions available) Position Overview: The Remote Exercise Physiologist plays a pivotal role in supporting patients enrolled in our cardiac rehabilitation program. The role focuses on providing exercise programming, as well as helping patients navigate through the program through goal setting, progression tracking, and providing education and guidance on heart-healthy lifestyles. The Remote Exercise Physiologist will also support patients in managing their recovery post-cardiac event. The Remote Exercise Physiologist will work closely with a multidisciplinary team including nurses, exercise physiologists, and dietitians to provide comprehensive care for patients in various stages of recovery. Responsibilities: - Patient Assessment and Monitoring: - Perform comprehensive health assessments of cardiac rehab patients, including physical fitness, medical history, lifestyle habits, and psychological wellbeing. - Monitor patients' progress and adjust rehabilitation plans as needed, tracking metrics such as exercise tolerance, heart rate, and blood pressure. - Personalized Care: - Work with patients on exercises for our focus populations, typically older adults with cardiovascular issues (over telehealth/video conferencing platform) - Implement exercise plans according to current professional and organization standards - Review patients progress, evaluating compliance and patient response to exercise - Lead group exercise sessions for individuals with similar health issues - Update group exercise programming in collaboration with the clinical operations team and medical director - Document all information in an accurate, concise, and timely manner - Behavioral Coaching: - Offer motivation and emotional support to patients, addressing any concerns or barriers to following their rehabilitation plan. - Utilize cognitive-behavioral strategies to help patients overcome challenges, such as anxiety, depression, or lack of motivation. - Identify and address barriers that would hinder program completion. - Education and Counseling: Provide education on cardiovascular health, nutrition, and stress management, promoting heart-healthy behaviors. - Provide counseling on lifestyle modifications, including smoking cessation, dietary changes, stress reduction, and medication adherence. - Promote the importance of regular attendance in the program - Sign patients up for group education classes. - Identify barriers to group education participation. - Collaborative Care: - Work closely with a multidisciplinary team, including cardiologists, nurses, physical therapists, and dietitians, to ensure comprehensive care for each patient. - Provide regular updates on patient progress and challenges to the healthcare team. - Data Collection and Documentation: - Maintain accurate and timely documentation of patient assessments, progress, and communication. - Record relevant data for tracking and reporting on program outcomes, patient goals, and adherence to the rehab plan. Skills & Qualifications: - Education: Bachelor's or Master's degree in Health, Exercise Science, Kinesiology, or related field. - Certifications:. - CPR and First Aid certification. - *ACSM or AACVPR Certification is a requirement - either Certified Cardiac Rehabilitation Professional (CCRP), Certified Exercise Physiologist (EP-C), Clinical Exercise Physiologist (CEP) or Registered Clinical Exercise Physiologist (RCEP) - Experience: - Experience working in a clinical or rehabilitation setting, ideally with cardiac patients. - Experience leading Group classes or Group Fitness Instructor - Skills: - Strong communication and interpersonal skills, with the ability to explain complex medical information in an understandable way. - Knowledge of cardiovascular disease management, exercise prescription, and behavior change techniques. - Empathy and patience for patients with varying physical and emotional challenges. - Other Qualities: - Motivational and goal-oriented approach to patient care. - Ability to work independently and as part of a team. - Excellent organizational and time management skills. *Note: This is a 1099 contractor position

Patient Experience Coordinator - Contractor Only Job Title: Patient Experience Coordinator Classification: Part Time/1099 Contractor Work Structure: Fully Remote Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET Team: Clinical Operations Reporting to: Senior Manager, Cardiac Rehab Location: United States Compensation: $18-$21 per hour *(based upon level of experience) What we're looking for Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Experience Coordinator to provide exceptional support to our patients and providers to ensure sessions are completed without any issue. Responsibilities - Schedule patient sessions and provide reminders about upcoming sessions - Complete task tickets as assigned to ensure patient schedules are accurate through the duration of their time with Aviary Health - Communicate with providers and other care team members about patient scheduling delays or changes - Engage with patients using chat system, email, video conference, and phone - Educate patient about program offerings and use of the Aviary Health app - Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient’s personal device - Collect regular feedback from patients and share insights with the Operations Team Your Past Experience - 1-3 years of customer support experience - Preferred 1+ years of healthcare experience - Tech support background - Experience with Android and Apple operating systems - Excellent verbal communication skills - Excellent writing skills - Patient scheduling - Excellent attention to detail - Organized; strong ability to prioritize work appropriately and manage time Requirements - Quiet workspace with consistent, high-speed internet access - Reliable computer with headphones/headset if needed - Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided) *Note: This is a 1099 contractor position

Role Description We are seeking a Cardiac Rehabilitation Group Educator to lead engaging virtual education sessions for patients participating in our cardiac rehabilitation program. This role is responsible for delivering structured educational classes focused on heart health, lifestyle changes, and recovery after cardiac events. The ideal candidate has a clinical or health education background, experience teaching or presenting to groups, and the ability to create an interactive and supportive learning environment for patients with varying learning styles. - Facilitate virtual cardiac rehabilitation education classes for patients enrolled in the program. - Deliver structured education on topics including: - Heart disease and recovery - Risk factor management - Nutrition and heart-healthy lifestyle habits - Stress management - Exercise and physical activity - Medication adherence - Engage patients in interactive discussions and encourage participation during classes. - Adapt teaching approaches to accommodate different learning styles and patient needs. - Incorporate light guided stretches or simple exercises when appropriate to reinforce educational concepts. - Create a supportive and inclusive learning environment that encourages patient engagement and questions. - Monitor class participation and patient engagement. - Communicate any patient concerns or questions to the care team as needed. - Maintain professionalism and follow program guidelines for virtual class facilitation. Qualifications - Experience teaching, facilitating, or presenting clinical educational content to groups - Strong communication and presentation skills - Comfortable speaking to and engaging groups in a virtual environment - Ability to explain health concepts in clear, patient-friendly language - Comfortable leading light stretches or basic exercises during education sessions - Ability to engage patients with different learning styles Requirements - Background in one of the following fields: - Exercise Physiology - Cardiac Rehabilitation - Nursing - Health Coaching - Nutrition / Dietetics - Health Education - Kinesiology - Experience working with cardiac patients or chronic disease populations - Familiarity with cardiac rehabilitation or preventive health programs - Experience teaching virtual or online classes Benefits - Compensation: $30 per completed 60-min group education session Company Description This is a 1099 contractor position.