• Act as a primary point of contact for B2C learners across Davies’ Professional Qualifications & CPD portfolio. • Provide accurate information, advice and guidance (IAG) on UK qualification pathways, study options, examination requirements, career progression opportunities and progression routes. • Build positive and supportive learner relationships that encourage confidence, engagement, retention and achievement. • Respond to B2C learner enquiries promptly and professionally, ensuring resolution within agreed service levels. • Support structured learner communications and engagement activity across key points in the learner lifecycle, including exam support, workshop promotion and progression messaging. • Support learner acquisition activity by contributing insight, content ideas and learner-facing messaging that help prospective learners understand Davies’ Professional Qualifications & CPD offer and take confident next steps. • Escalate learner concerns, complaints, confusion points or risks appropriately to ensure timely resolution and a consistent learner experience. • Capture learner feedback, enquiry themes and market insight to support continuous improvement of products, services, communications and learner journeys. • Identify potential progression, cross-sell and employer-led or B2B opportunities arising from learner interactions and refer these to relevant colleagues where appropriate. • Maintain accurate learner records, enquiry notes and administrative systems in line with company procedures and data protection requirements. • Collaborate with colleagues across Client Success, Marketing, Product, Delivery, Operations and Business Development to ensure learner-facing activity is joined-up, commercially aligned and supports both learner acquisition and retention. • Contribute to B2C sales, retention and revenue performance by supporting learners to make informed decisions and progress confidently through relevant products and pathways. • Represent Davies professionally in learner interactions and, where appropriate, through relevant UK-based professional networks, events and sector activity, helping to build market visibility and awareness of Davies’ Professional Qualifications & CPD offer.

• Answer multiple call types focused on assisting KY residents with a variety of health benefits (such as SNAP, Medicaid and TNAF). • Handle calls related to password resets, application status, intake/updates, and help with navigating online application tools. • Deal with multiple systems to input and interpret data back to the caller. • Maintain professionalism during difficult calls regarding SNAP and other benefits. • Provide assistance with back-to-back calls without follow up time during shifts. • Capture data into a client system and memorize scripts verbatim as per client policy. • Adhere to the break and lunch schedule set by the global Workforce team.

• Interacts with customers via telephone, email, or in person to provide support and information on services. • Collects and enters information for services. • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. • Ensures that appropriate actions are taken to resolve customers’ problems and concerns. • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. • Performs other related duties as assigned.

Role Description Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Customer Care to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. Please note: While you will be dedicated to representing Mercedes, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece. - Handle customer inquiries for German speaking customers through phone, chat and/or email. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in German (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Previous experience with CRM tools and Customer Service is a plus. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - 300 Days of Sunlight a year! - Fully Paid Training. - Health Insurance. - And Much More..