• Develop and execute a dynamic territory business plan targeting geneticists, pediatric endocrinologists, orthopedic specialists, pediatricians, and multi-disciplinary skeletal dysplasia clinic teams to meet and exceed sales goals. • Demonstrate deep expertise in Infigratinib, achondroplasia, and the broader skeletal dysplasia landscape; engage HCPs in clinically relevant, compliant discussions. • Use sales and target data to identify growth opportunities and address territory challenges proactively. • Anticipates potential business challenges, adjusts priorities as needed, demonstrates flexibility, and develops solutions to address challenges. • Partners compliantly with Field Medical Directors, Field Reimbursement Managers, Family Account Managers, and the HUB to maximize customer and family satisfaction. • Build and maintain relationships with KOLs in partnership with Marketing and Medical Affairs to expand advocacy for Infigratinib and BridgeBio. • Operate with an “One Bridge” mindset—collaborating across the organization to execute company initiatives and represent BridgeBio with integrity. • Maintains an exceptional level of proficiency in selling skills, clinical, market and product knowledge and the business environment of the territory. • Ensure all activities comply with applicable regulations, company policies, and Pharma guidelines.

Role Description This is a brand-new, high-impact role with the opportunity for ownership and professional growth. We are seeking a proactive, detail-oriented Account Manager to support the growth and success of our existing and future B2C client relationships. This role partners closely with the sales and marketing teams to deliver a world-class client experience through account support, relationship management, operational coordination, and client engagement initiatives. The ideal candidate is highly organized, client-focused, and eager to grow within an account management or client success career path. This is an excellent opportunity for someone who enjoys building relationships, solving problems collaboratively, and contributing to client retention and long-term success. Salary range: $60,000–$80,000, commensurate with experience and qualifications. Uncapped commission with meaningful upside on upsells, new sales, and re-engagement wins, with an OTE of $90,000. What You'll Do - Own outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tier. - Convert inbound prospects who reach out through customer service channels asking which subscription tier to choose. - Manage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membership. - Handle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support tool. - Partner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipeline. - Track engagement and account health metrics to inform outreach priorities and surface at-risk subscribers. - Contribute ideas, processes, and playbooks that shape this role into a scalable function. - Maintain accurate records inside HubSpot CRM. - Operate with a high level of professionalism, ownership, and follow-through across every customer interaction. Qualifications - Bachelor's degree. - 2 to 4+ years of account management experience with a sales component. - Demonstrated ability to upsell, cross-sell, or grow existing accounts. - Strong written and verbal communication with a relationship-first approach. - Self-starter who is comfortable operating without a polished playbook or fully built CRM on day one. - Excellent organizational skills and the ability to manage a high volume of accounts independently. - HubSpot experience preferred; Intercom and Stripe experience a plus. - Comfortable in a fully remote, high accountability environment. - High integrity, coachability, and a genuine interest in helping customers succeed. Benefits - Work From Home: Enjoy the flexibility of working remotely year-round. - Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage. - Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with company match up to 4%. - Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave. - Referral Program: Earn rewards by referring top talent to our team. - Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie. Company Description Black Spectacles is the leading learning platform for architects and designers, recognized for our strong brand, thriving business, and meaningful impact on the architecture profession. We are passionate about supporting the architecture and design community through innovative educational products and exceptional customer experiences. As a fully remote, entrepreneurial company, we foster a collaborative, high-performing culture where creativity, professionalism, and growth thrive. Our team is driven by a shared commitment to excellence, innovation, accountability, and taking care of one another. Black Spectacles has been recognized by Great Place to Work and Built In as a top workplace, honored by the American Institute of Architects for our national impact on the profession, and named by Inc. Magazine as one of the fastest-growing companies in the country.

Role Description Swoop is seeking an Associate Account Manager, who will be a key member of our Client Services team, supporting the Account Manager and partnering closely with the Sales team, pharma clients, and internal cross-functional teams to help ensure successful campaign execution and account support. This role is designed for someone earlier in their career who is organized, detail-oriented, collaborative, and eager to grow within a fast-paced client services environment. The Associate Account Manager will have a larger emphasis on internal relationship management and operational coordination, with a smaller but important role in client relationship support. This role participates in strategic planning discussions, supports revenue management through reporting and account visibility, and helps ensure excellent service delivery, but it does not formally own sales growth, contract negotiation, or renewals. What you'll do - Internal Relationship Management & Cross-Functional Coordination - Build and maintain strong working relationships with internal teams including Sales, Ad Operations, Product, Marketing, and other cross-functional partners to support account needs and campaign execution. - Partner closely with the Account Manager to keep internal stakeholders aligned on timelines, priorities, deliverables, and next steps. - Help coordinate communication and handoffs between Sales, Client Services, and operational teams to support accurate and timely campaign launches and delivery. - Client Relationship Support - Support the Account Manager in day-to-day client communication, including follow-ups, status updates, meeting preparation, and recap documentation. - Participate in client calls, account check-ins, and review meetings as needed, while the Account Manager remains the primary post-sale point of contact. - Help ensure clients and partners receive timely responses, clear communication, and a high level of service. - Campaign Execution & Issue Resolution - Support the successful setup, delivery, and optimization of advertising campaigns utilizing Swoop’s proprietary data and technology platform. - Monitor campaign progress and assist in troubleshooting issues, escalating risks and blockers to the Account Manager and internal teams as needed. - Help ensure campaigns are delivered accurately, on time, and in line with client expectations. - Reporting & Revenue Management - Track account and campaign metrics and prepare regular reports on account status, delivery, and performance. - Maintain accurate and up-to-date records and internal account documentation. - Support revenue management through reporting, pacing visibility, and accurate account-level tracking for leadership and internal teams. - Account Planning Support - Participate in strategic planning discussions by gathering information, preparing materials, and contributing observations and recommendations. - Support account reviews and internal planning conversations to help identify needs, risks, and opportunities for improved client service and campaign performance. - Collaborate with the Account Manager and broader team to help align execution against account goals. - Organization & Team Support - Manage timelines, follow-ups, trackers, and internal action items across multiple accounts and priorities. - Demonstrate strong attention to detail, accountability, and follow-through with both internal teams and clients. - Contribute positively to team collaboration and help maintain a solutions-oriented approach in a fast-paced environment. Qualifications - 1-3 years of experience in digital advertising, programmatic advertising, account management, client services, campaign coordination, or a similar support role. - Exposure to digital campaign execution, reporting, or client support in a client-facing or cross-functional environment. - Strong working knowledge of Microsoft Office, particularly Excel. - Familiarity with the programmatic ecosystem, including ad-verification tools and DSPs, is a plus. - Strong organizational, analytical, written, and verbal communication skills. - Excellent attention to detail and strong follow-through. - Ability to thrive in a fast-paced, evolving environment while managing expectations internally and externally. - Collaborative, flexible, motivated team player with a positive, solutions-oriented attitude.

• The Strategic Account Manager is responsible for providing solutions to our customers by acting as a key business owner of Invivyd resources and solutions for a variety of customers, including Health Care Providers, Health Care Organizations, Centers of Excellence, Integrated Delivery Network (IDN) Stakeholders, Veterans Affairs (VA) Centers, Reimbursement Personnel, and Practice Administrators and is accountable for working collaboratively to help ensure customer inquiries are resolved • Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions • Identify shared priorities and leverage knowledge and tactics within full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive superior results • Collaborate with cross-functional partners on overall account and territory strategy to maximize internal/external knowledge on how to access products and services • Aggregate customer, market data, and insights to effectively apply multiple channels to drive total selling engagements • Utilize data driven approach to prioritize customers/accounts to maximize impact aligned to strategic plan