• Own content production from brief to publication across all major content formats. • Develop integrated content campaigns that connect blogs, email, social, and launch assets. • Partner with Product Marketing to create compelling launch narratives and messaging. • Conduct keyword research and audience research to identify high-impact content opportunities. • Create content that supports category creation and market education. • Track content performance and continuously optimize future content initiatives. • Maintain brand consistency and content quality across all channels. • Support demand generation and pipeline growth through strategic content programs.

• Own the editorial gate • Spot and rewrite AI-generated content • Turn client brand rules into style guides • Own content calendars across all active accounts • Keep deadlines visible and realistic • Assign and brief writers based on their strengths

• Own the AI Edge content engine: long-form blog posts, thought leadership articles, and evergreen video content • Curate and write a bi-weekly AI Edge newsletter sends • Transform monthly AI Edge workshop recordings into multi-channel content marketing material • Coordinate with tech and AI creators to identify timely content opportunities • Work with Black Tech Green Money to ensure podcast clips are strong and valuable • Partner with our SEO team to create blog-post like educational content • Develop paid marketing content and partner on the paid ad strategy

Role Description A Content Loading Coordinator for Symphonic Distribution is a liaison between clients and our organization. The role consists of loading, reviewing, and approving content submitted by clients, assisting clients with content-specific issues/errors, technical support, and other queries specifically about their content. - Work with the existing internal team on catalog uploads. - Load content submitted by clients for distribution to digital service providers around the world. Content may consist of back catalog, new releases, ringtones, or other projects and may apply to new clients, legacy clients, and/or through content gathering initiatives. - Educate clients on how to use our content management system when issues and/or errors arise. - Ensure full understanding of the Symphonic style guide, as well as partner guides like iTunes / Apple Music and Spotify, are reviewed for Content Best Practices. - Resolve content-specific issues via Help Desk and/or email and occasionally assist in meetings with clients. - Perform manual checking and submission of album covers, proper genres, etc. - Suggest solutions directly to a client if a product malfunctions, working with the Client Relations team members. - Assist with queues within the Help Desk as needed. - Recommend new article topics to the Client Relations team. - Report any findings from Digital Service Providers to the Manager, Content Onboarding. - Develop innovative approaches and ideas and present them in a manner that gets the attention of others. - Assist with Content Approvals as needed. Qualifications - 3 years of experience in a customer service capacity. - High School Diploma or GED. - Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint. - High energy, confidence, and willingness to send out many emails daily as well as join meetings, conference calls, and even phone calls as needed. - Organization and deadline-driven. - Bilingual in English and Spanish in both verbal and written communication. - Previous customer service experience. - Quick understanding and eagerness to learn. Requirements - Experience resolving systems issues or investigating customer service inquiries. - Music industry experience in music distribution processes. Company Description Symphonic is a leading independent music distribution and marketing company founded in 2006 by music producer Jorge Brea in Tampa, Florida. With a “by artists, for artists” ethos, Symphonic provides a powerful platform for global distribution, content management, royalty collection, marketing, and label services tailored to independent creators. - Proudly minority-owned and fully independent. - Combines advanced technology with a hands-on approach that keeps artists and labels connected and supported at every stage. - Global presence across the U.S., Latin America, Brazil, Canada, the Caribbean, Europe, Africa, and Asia. - Committed to both technological innovation and meaningful engagement within the music communities it serves.