Symphonic Distribution logo
Symphonic Distribution

Music Distribution | Technology | Music Promotion

Content Loading Coordinator

Content ManagerContent ManagerFull TimeRemoteMid LevelTeam 51-200Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

2 days ago

Salary

COP2,750K - COP3,575K / month

Seniority

Mid Level

No structured requirement data.

Job Description

Content Loading Coordinator

Symphonic Distribution

Role Description A Content Loading Coordinator for Symphonic Distribution is a liaison between clients and our organization. The role consists of loading, reviewing, and approving content submitted by clients, assisting clients with content-specific issues/errors, technical support, and other queries specifically about their content. - Work with the existing internal team on catalog uploads. - Load content submitted by clients for distribution to digital service providers around the world. Content may consist of back catalog, new releases, ringtones, or other projects and may apply to new clients, legacy clients, and/or through content gathering initiatives. - Educate clients on how to use our content management system when issues and/or errors arise. - Ensure full understanding of the Symphonic style guide, as well as partner guides like iTunes / Apple Music and Spotify, are reviewed for Content Best Practices. - Resolve content-specific issues via Help Desk and/or email and occasionally assist in meetings with clients. - Perform manual checking and submission of album covers, proper genres, etc. - Suggest solutions directly to a client if a product malfunctions, working with the Client Relations team members. - Assist with queues within the Help Desk as needed. - Recommend new article topics to the Client Relations team. - Report any findings from Digital Service Providers to the Manager, Content Onboarding. - Develop innovative approaches and ideas and present them in a manner that gets the attention of others. - Assist with Content Approvals as needed. Qualifications - 3 years of experience in a customer service capacity. - High School Diploma or GED. - Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint. - High energy, confidence, and willingness to send out many emails daily as well as join meetings, conference calls, and even phone calls as needed. - Organization and deadline-driven. - Bilingual in English and Spanish in both verbal and written communication. - Previous customer service experience. - Quick understanding and eagerness to learn. Requirements - Experience resolving systems issues or investigating customer service inquiries. - Music industry experience in music distribution processes. Company Description Symphonic is a leading independent music distribution and marketing company founded in 2006 by music producer Jorge Brea in Tampa, Florida. With a “by artists, for artists” ethos, Symphonic provides a powerful platform for global distribution, content management, royalty collection, marketing, and label services tailored to independent creators. - Proudly minority-owned and fully independent. - Combines advanced technology with a hands-on approach that keeps artists and labels connected and supported at every stage. - Global presence across the U.S., Latin America, Brazil, Canada, the Caribbean, Europe, Africa, and Asia. - Committed to both technological innovation and meaningful engagement within the music communities it serves.

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