Real-Time Transportation Visibility Platform
Associate Product Manager
Location
India
Posted
2 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate Product Manager
FourKites, Inc.
• Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products • Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales • Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness • Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations • Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior • Build and maintain dashboards and reports that track adoption trends across customer segments • Translate quantitative findings into clear product hypotheses and actionable backlog items • Partner with Data Science and Engineering on instrumentation improvements and event tracking • Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows • Work with Customer Success Managers to surface systemic product gaps and recurring pain points • Champion the voice of the customer in internal planning and sprint reviews • Collaborate with Engineering and Design through scoping, development, and post-launch monitoring • Support Product Marketing with onboarding materials, release notes, and adoption playbooks • Contribute to presales conversations and market requirement gathering alongside Solutions teams
Job Requirements
- 2–4 years of product management or equivalent experience (BA/analyst roles in logistics tech considered)
- Practical experience in supply chain or logistics — you understand shipper pain points, carrier dynamics, and how freight moves operationally
- Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding
- Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements
- Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed
- Ability to work with significant overlap in US Central Time hours
Benefits
- Medical benefits start on first day of employment
- 36 PTO days( Sick, Casual and Earned), 5 recharge days, 2 volunteer days
- Home Office set ups and Technology reimbursement
- Lifestyle & Family benefits
- Mental Wellness support and guidance
- Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)
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