A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
German Speaking Customer Experts
Location
Greece
Posted
5 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
German Speaking Customer Experts
Mercier Consultancy Group
Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for fluent German-speaking professionals to join the support team of Dyson, a globally recognised leader in premium consumer electronics and innovative home technology. This is a fully remote position based within Greece, making it one of the most sought-after German-speaking jobs available in the European market today. - Deliver premium-level customer support to German-speaking Dyson customers via phone, email, and live chat. - Provide expert product guidance and troubleshooting assistance for Dyson's full range of consumer electronics. - Handle customer inquiries related to product usage, technical specifications, warranties, and after-sales support. - Process orders, returns, exchanges, and complaints efficiently, prioritising customer satisfaction. - Maintain accurate and thorough records of all customer interactions using internal CRM systems. - Collaborate closely with internal teams and escalate complex technical issues as needed. - Stay up to date with the latest Dyson product launches and innovations in consumer electronics. - Consistently meet and exceed individual and team KPIs. Qualifications - Native or fluent German language proficiency (both spoken and written). - Valid EU passport or the legal right to work within the European Union. - A genuine passion for consumer electronics and technology. - Previous experience in customer service, technical support, or a client-facing role. - Strong communication and interpersonal skills. - Proficiency in using computers, CRM platforms, and digital communication tools. - A positive, team-spirited attitude with motivation to meet performance targets. Requirements - Fluent in German (both spoken and written). - Legal right to work in the EU. - Experience in customer service or technical support. - Strong communication skills. - Ability to work independently in a remote environment. Benefits - Competitive Monthly Salary reflective of your skills and experience. - Fully Paid Training Programme. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including round-trip flight and accommodation. - Monthly Performance Bonus. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Ongoing career development and growth opportunities. - Supportive multicultural team environment.
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German Customer Expert
Mercier Consultancy GroupA fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for fluent German-speaking professionals to join the support team of Dyson, a globally recognised leader in premium consumer electronics and innovative home technology. This is a fully remote position based within Greece, making it one of the most sought-after German-speaking jobs available in the European market today. - Deliver premium-level customer support to German-speaking Dyson customers via phone, email, and live chat. - Provide expert product guidance and troubleshooting assistance for Dyson's full range of consumer electronics. - Handle customer inquiries related to product usage, technical specifications, warranties, and after-sales support. - Process orders, returns, exchanges, and complaints efficiently, prioritising customer satisfaction. - Maintain accurate and thorough records of all customer interactions using internal CRM systems. - Collaborate closely with internal teams and escalate complex technical issues to the appropriate departments. - Stay up to date with the latest Dyson product launches, firmware updates, and innovations in consumer electronics. - Consistently meet and exceed individual and team KPIs, contributing to a culture of excellence. Qualifications - Native or fluent German language proficiency (both spoken and written). - Valid EU passport or the legal right to work within the European Union. - A genuine passion for consumer electronics and technology. - Previous experience in customer service, technical support, or a client-facing role. - Strong communication and interpersonal skills. - Proficiency in using computers, CRM platforms, and digital communication tools. - A positive, team-spirited attitude with the motivation to meet performance targets. Requirements - Fluent German language skills. - Experience in customer service or technical support. - Ability to work independently in a remote environment. Benefits - Competitive Monthly Salary reflective of your skills and experience. - Fully Paid Training Programme. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package. - Monthly Performance Bonus. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Ongoing career development and growth opportunities. - Supportive multicultural team environment.
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