• Schedule and conduct pre-consultation meetings with the Center, Offices and Programs. • Prepare job analysis, specialized experience statement, and assessment questions. • Write clear, informative streamlined job opportunity announcements (JOAs). • Post vacancy announcements on USA Staffing in accordance with standard operating procedures. • Process all applications received through automated system. • Verify candidates claims of eligibility under the Career Transition Assistance Plan (CTAP) and the Interagency Career Transition Assistance Plan (ICTAP). • Provide status notifications to all applicants at the key touch points in the application process (application received, application assessed for qualifications, and application referred/not referred) and respond to applicant inquiries. • Review applications to determine basic eligibility / minimum qualification requirements by closely reviewing the candidates supporting documentation (i.e., resumes and/or transcripts). • Support issuance of competitive, merit promotion, excepted service, and/or noncompetitive certificates/referral lists electronically in accordance with merit system principles. • Ensure compliance and provide advice and guidance the Selecting Official on regulations, policies and procedures involving selections from the Certificate of Eligibility, which includes, but is not limited to, veterans implications and displaced employees. • Conduct quality review for all recruitment products, i.e., ensure that all job analysis, vacancy announcements questionnaires, qualification determinations, certificates of eligibility, etc., are accurate and based on appropriate OPM, HHS, and FDA policies and regulations prior to issuance of job offer letters. • Support selectee initial job offer notification after return of certificate of eligibility from selecting official and propose salary level, including special pay/incentives, in accordance with OPM and FDA guidelines. • Coordinate notification to the selected candidate regarding any pre-appointment requirements and their entrance on-duty date. • Audit returned certificates and send disposition notices to non-selected candidates. • Maintain examining case files, including job analysis documentation, in accordance with an agencys records retention schedule. • Answer applicant phone calls and written correspondence and rating appeals related to the staffing services provided. • Respond to inquiries from agency stakeholders regarding staffing actions.

Role Description As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. - Handle customer inquiries via phone, email, and chat per SOPs. - Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. - Escalate and assign issues to relevant departments as needed. - Log, review, and follow up on customer requests and resolutions. - Investigate, research, and provide accurate solutions. - Maintain and update customer records during interactions. - Achieve KPIs for client-facing time, call quality, and occupancy. - Address collections and billing inquiries, including payment plans, account balances, and overdue payments. - Clarify charges, generate statements, and process billing adjustments. - Handle service cancellations, applying retention strategies and resolutions. - Complete cancellations training and apply retention strategies as part of daily responsibilities. Qualifications - Language: Fully Bilingual/Native in Spanish & English communication. - Knowledge: United States credit industry including credit cards, line of credit, personal loans. - Customer first orientation and being empathetic to their needs. - Excellent communication skills and solution-oriented mindset. - Hunger to learn and equip self with TCP’s technological suite. Requirements - Start Date: July 27, 2026. - Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process. - Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training. Benefits - An opportunity to become a part of leading US based credit repair service provider. - Fulltime-Permanent role. - 100% Remote Work + Great Work Environment. - Base Salary: $5.5/hr or $953/month minimum. - Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time). - Employee development, Management training, coaching & upskilling. - Flexible Accruing Paid Time Off. - Company Holidays. - Birthday Time Off. - Eligible for health benefits after one (01) year of association.

Role Description As a bilingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. - Handle customer inquiries via phone, email, and chat per SOPs. - Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. - Escalate and assign issues to relevant departments as needed. - Log, review, and follow up on customer requests and resolutions. - Investigate, research, and provide accurate solutions. - Maintain and update customer records during interactions. - Achieve KPIs for client-facing time, call quality, and occupancy. - Address collections and billing inquiries, including payment plans, account balances, and overdue payments. - Clarify charges, generate statements, and process billing adjustments. - Handle service cancellations, applying retention strategies and resolutions. - Complete cancellations training and apply retention strategies as part of daily responsibilities. Qualifications - Fully Bilingual/Native in Spanish & English communication. - Knowledge of the United States credit industry including credit cards, line of credit, personal loans. - Customer first orientation and being empathetic to their needs. - Excellent communication skills and solution-oriented mindset. - Hunger to learn and equip self with TCP’s technological suite. Requirements - Start Date: July 27, 2026. - Dedicated home workspace needed; equipment details will be sent via email during the interview process. - Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training. Benefits - An opportunity to become a part of leading US based credit repair service provider. - Fulltime-Permanent role. - 100% Remote Work + Great Work Environment. - Base Salary: $5.5/hr or $953/month minimum. - Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time). - Employee development, Management training, coaching & upskilling. - Flexible Accruing Paid Time Off. - Company Holidays. - Birthday Time Off. - Eligible for health benefits after one (01) year of association.

Patient Support Specialist Location: United States Salary:$20.00 Hourly Full Time At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too. If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact in people’s lives, we’d love to meet you. Let’s build the future of mental health care together! Summary/Objective The focus of this role is helping individuals schedule and attend health care services by forming meaningful connections and relationships. This position requires strong interpersonal skills, the ability to build trust quickly, and a relentless drive to help patients and their caregivers access the care they deserve. This role serves as the primary, empathetic, and knowledgeable point of contact for all incoming patient inquiries. The specialist ensures a uniform, high-quality patient experience and maximizes First Call Resolution (FCR) by managing inbound inquiries regarding appointment times, rescheduling, urgent needs, and billing, while documenting interactions thoroughly and providing seamless handoffs to our clinical team. Essential Functions - Handle all incoming patient inquiries with professionalism, efficiency, and compassion, serving as the primary point of contact for every patient. - Adhere strictly to the Inbound Call Procedure and Scripting, including the Standard Greeting Script, for consistent and empathetic communication. - Triage and resolve common inbound call reasons, including initial scheduling, re-scheduling, appointment troubleshooting, insurance/billing questions, patient feedback/complaints, medication status questions, and urgent patient needs - Provide support for appointment management, including verifying appointment times and rescheduling appointments. Handle emergency calls requiring urgent visits as needed. - Assist patients with questions about medication status, re-sending scripts to pharmacies when needed. - Execute core inbound call procedures using essential Author software tools. - Document in CRM tools to log all call details (type, resolution, duration) and ensure data accuracy and HIPAA compliance. - Work collaboratively with care teams to ensure a seamless transition from initial contact to ongoing support. - Maintain availability to receive inbound patient calls throughout the entire scheduled shift, outside of designated break and meal periods. - Provide feedback on engagement strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective. Competency - Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs. - Experience in healthcare, social services, or mental health services, with an understanding of seniors' needs and challenges. - Proficiency in critical thinking, time management, and multitasking. - Able to work independently and meet goals successfully. - Basic proficiency in Google Suite and video conferencing platforms. - Excitement for working in an innovative, fast-paced startup environment. - Profound commitment to adherence to HIPAA regulations and internal company policies to ensure compliance. - Strong tech proficiency and comfort using technology in daily work. - Demonstrated ability to de-escalate emotional or high-stress patient situations with empathy, and effectively guide conversations toward a positive resolution or clear next steps. Required Education and Experience - 2+ years of experience in customer service or customer-facing roles - 2+ years of experience in healthcare - Fluent in English and Spanish Preferred Education and Experience - Experience in a high-volume inbound support or customer service environment. - Experience working with mental or behavioral health patients Work Environment Employees will work from their homes, utilizing virtual tools and software to manage tasks and communicate with team members, patients, and other stakeholders. They will also complete administrative duties on a computer provided by the company. Physical Demands This role requires sitting for extended periods of time in front of a computer screen. The role must be able to lift up to ten pounds. Position Type and Expected Hours of Work Full time, a minimum of 40 hours per week, Monday-Friday. Travel Limited travel as required for team meetings and company events. Other Duties Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Employees may also be eligible for retention bonuses at 6 months and 1 year, with additional opportunities for pay growth based on performance and tenure. Author Health is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.