Role Description ¡Buscamos #COVISIANlovers con ganas de crecer! Únete a uno de los mejores lugares para trabajar en Perú, Primeros puestos del GPTW, líderes en servicios de Call Center. Como importante multinacional seguimos en crecimiento y actualmente estamos en búsqueda de: - ASESORES DE ATENCIÒN AL CLIENTE MOVISTAR PERÚ Franja Horaria: Lunes a domingo, de 08:00 PM - 6:00 PM Días de descanso: 1 día a la semana Lugar de trabajo: Casa. Modalidad de trabajo: Remoto. Qualifications - CON O SIN EXPERIENCIA. - NECESARIO: Tener Laptop o Pc para capacitarse de manera virtual vía Meet. - Residir Distritos en Lima Metropolitana o Callao (Obligatorio) - DNI vigente, Ser mayor de edad. - Mínimo secundaria completa. - Actitud y ganas de tener un trabajo estable. Benefits - Ingreso a planilla completa desde el primer día de trabajo con todos los beneficios de ley (gratificaciones, CTS, utilidades, vacaciones pagadas, asignación familiar, EsSalud, etc.). - Sueldo Básico de S/. 1130 + Incentivos frecuentes. - Comisiones ILIMITADAS. - Bono de luz. - Capacitaciones presencial, REMUNERADAS desde el primer día. - Línea de carrera desde el 3° mes. - Convenios educativos con universidades, institutos. - Empresa con Sello “Empresa Segura” libre de discriminación y violencia contra la mujer. - Programa de estudios gratuita con nuestra plataforma global propia de aprendizaje online para tu crecimiento profesional y línea de carrera. - Descuentos corporativos para servicios de entretenimiento, restaurantes, entre otros. Company Description

• Schedule and conduct pre-consultation meetings with the Center, Offices and Programs. • Prepare job analysis, specialized experience statement, and assessment questions. • Write clear, informative streamlined job opportunity announcements (JOAs). • Post vacancy announcements on USA Staffing in accordance with standard operating procedures. • Process all applications received through automated system. • Verify candidates claims of eligibility under the Career Transition Assistance Plan (CTAP) and the Interagency Career Transition Assistance Plan (ICTAP). • Provide status notifications to all applicants at the key touch points in the application process (application received, application assessed for qualifications, and application referred/not referred) and respond to applicant inquiries. • Review applications to determine basic eligibility / minimum qualification requirements by closely reviewing the candidates supporting documentation (i.e., resumes and/or transcripts). • Support issuance of competitive, merit promotion, excepted service, and/or noncompetitive certificates/referral lists electronically in accordance with merit system principles. • Ensure compliance and provide advice and guidance the Selecting Official on regulations, policies and procedures involving selections from the Certificate of Eligibility, which includes, but is not limited to, veterans implications and displaced employees. • Conduct quality review for all recruitment products, i.e., ensure that all job analysis, vacancy announcements questionnaires, qualification determinations, certificates of eligibility, etc., are accurate and based on appropriate OPM, HHS, and FDA policies and regulations prior to issuance of job offer letters. • Support selectee initial job offer notification after return of certificate of eligibility from selecting official and propose salary level, including special pay/incentives, in accordance with OPM and FDA guidelines. • Coordinate notification to the selected candidate regarding any pre-appointment requirements and their entrance on-duty date. • Audit returned certificates and send disposition notices to non-selected candidates. • Maintain examining case files, including job analysis documentation, in accordance with an agencys records retention schedule. • Answer applicant phone calls and written correspondence and rating appeals related to the staffing services provided. • Respond to inquiries from agency stakeholders regarding staffing actions.

Role Description As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. - Handle customer inquiries via phone, email, and chat per SOPs. - Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. - Escalate and assign issues to relevant departments as needed. - Log, review, and follow up on customer requests and resolutions. - Investigate, research, and provide accurate solutions. - Maintain and update customer records during interactions. - Achieve KPIs for client-facing time, call quality, and occupancy. - Address collections and billing inquiries, including payment plans, account balances, and overdue payments. - Clarify charges, generate statements, and process billing adjustments. - Handle service cancellations, applying retention strategies and resolutions. - Complete cancellations training and apply retention strategies as part of daily responsibilities. Qualifications - Language: Fully Bilingual/Native in Spanish & English communication. - Knowledge: United States credit industry including credit cards, line of credit, personal loans. - Customer first orientation and being empathetic to their needs. - Excellent communication skills and solution-oriented mindset. - Hunger to learn and equip self with TCP’s technological suite. Requirements - Start Date: July 27, 2026. - Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process. - Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training. Benefits - An opportunity to become a part of leading US based credit repair service provider. - Fulltime-Permanent role. - 100% Remote Work + Great Work Environment. - Base Salary: $5.5/hr or $953/month minimum. - Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time). - Employee development, Management training, coaching & upskilling. - Flexible Accruing Paid Time Off. - Company Holidays. - Birthday Time Off. - Eligible for health benefits after one (01) year of association.

Role Description As a bilingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. - Handle customer inquiries via phone, email, and chat per SOPs. - Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. - Escalate and assign issues to relevant departments as needed. - Log, review, and follow up on customer requests and resolutions. - Investigate, research, and provide accurate solutions. - Maintain and update customer records during interactions. - Achieve KPIs for client-facing time, call quality, and occupancy. - Address collections and billing inquiries, including payment plans, account balances, and overdue payments. - Clarify charges, generate statements, and process billing adjustments. - Handle service cancellations, applying retention strategies and resolutions. - Complete cancellations training and apply retention strategies as part of daily responsibilities. Qualifications - Fully Bilingual/Native in Spanish & English communication. - Knowledge of the United States credit industry including credit cards, line of credit, personal loans. - Customer first orientation and being empathetic to their needs. - Excellent communication skills and solution-oriented mindset. - Hunger to learn and equip self with TCP’s technological suite. Requirements - Start Date: July 27, 2026. - Dedicated home workspace needed; equipment details will be sent via email during the interview process. - Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training. Benefits - An opportunity to become a part of leading US based credit repair service provider. - Fulltime-Permanent role. - 100% Remote Work + Great Work Environment. - Base Salary: $5.5/hr or $953/month minimum. - Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time). - Employee development, Management training, coaching & upskilling. - Flexible Accruing Paid Time Off. - Company Holidays. - Birthday Time Off. - Eligible for health benefits after one (01) year of association.