• Run technical discovery calls to uncover a prospect's identity stack, including on-prem, cloud, SaaS, and homegrown app coverage gaps • Deliver tailored, high-impact product demos showing how Oak's identity graph unifies access reviews, JIT requests, and lifecycle management for humans, NHIs, and AI agents • Design and execute Proofs of Value (POVs) with prospects • Own technical responses to RFPs/RFIs and security questionnaires • Partner with Account Executives to build the technical strategy for each opportunity and troubleshoot deal blockers • Feed prospect and customer technical feedback back to Product and Engineering to sharpen Oak's roadmap

Role Description We are delighted to present an outstanding opportunity for a Dutch Speaking Solutions Consultant position in Bulgaria, working remotely for a leading organisation within the Customer Support Services industry. This is an ideal role for a driven, customer-focused professional who is fluent in Dutch and passionate about delivering exceptional service experiences that genuinely make a difference. - Serve as the primary point of contact for Dutch-speaking clients, delivering prompt, professional, and solution-oriented support across multiple channels including phone, email, and live chat. - Identify, analyse, and resolve customer issues efficiently, ensuring high levels of satisfaction and adherence to established service level agreements within the Customer Support Services environment. - Accurately log and track all customer interactions, queries, and resolutions within the company's CRM system, maintaining detailed and up-to-date records at all times. - Proactively follow up on open cases to ensure full resolution and a consistently positive customer experience throughout the entire support journey. - Collaborate closely with internal teams — including technical support, sales, and operations — to escalate complex issues and ensure swift, comprehensive solutions for customers. - Contribute to continuous improvement initiatives by providing structured feedback on recurring issues, customer pain points, and process inefficiencies to team leaders and management. - Stay fully informed of product updates, policy changes, and service enhancements to ensure advice given to customers is always accurate, relevant, and up to date. - Uphold the highest standards of professionalism, empathy, and brand representation in every customer interaction, reinforcing client trust and long-term loyalty. Qualifications - Native or fluent Dutch language skills (both spoken and written) are essential for this role — all client communication will be conducted in Dutch. - Valid EU passport (mandatory requirement for relocation and employment eligibility). - A strong customer service mindset with prior experience in a Customer Support Services, contact centre, or client-facing role highly preferred. - Excellent verbal and written communication skills, with the ability to convey complex information in a clear, concise, and friendly manner. - Proficiency in using CRM platforms, ticketing systems, and standard office software, with the ability to learn new tools quickly. - A proactive, self-motivated work ethic with the ability to manage time effectively and perform consistently in a remote working environment. - A good working knowledge of English is an advantage, as it may be used for internal communications and training purposes. Benefits - Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Dutch Speaking Solutions Consultant position in Bulgaria. - Fully Paid Training provided from day one, ensuring you are fully equipped and confident before you begin serving clients. - Comprehensive Health Insurance package to support your wellbeing throughout your employment. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation — making your move to Bulgaria as smooth and stress-free as possible. - Monthly Performance Bonus rewarding your dedication, results, and outstanding contribution to the Customer Support Services team. - A supportive, multicultural, and professionally stimulating remote work environment with genuine opportunities for career progression. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering a seamless, candidate-first experience from first contact to first day on the job.

• Manage the entire sales process, from discovery calls to successful onboarding of AI solutions • Build and maintain strong relationships with prospective clients to drive revenue growth • Support the end-to-end sales cycle, including lead generation, pitching, PoCs, negotiation, and closing • Prepare and deliver compelling presentations, proposals, and business cases • Monitor sales performance metrics and contribute to forecasting and pipeline management • Represent the company at industry events, meetings, and conferences • Provide feedback to the product team with the evolving needs of the market

• Lead and grow a high-performing Enterprise SE Team • Hire, onboard, and develop Solutions Engineers • Coach SEs on enterprise-specific skills • Create a culture of ownership and continuous improvement • Partner with Enterprise sales leadership to align on pipeline and priorities • Oversee demos, POCs, trials, security reviews, and RFPs • Refine and evolve the enterprise SE motion • Identify patterns from the field for product feedback