A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Dutch Speaking Solutions Consultant
Location
Bulgaria
Posted
5 days ago
Salary
0
Seniority
Mid Level
Job Description
Dutch Speaking Solutions Consultant
Mercier Consultancy Group
Role Description We are delighted to present an outstanding opportunity for a Dutch Speaking Solutions Consultant position in Bulgaria, working remotely for a leading organisation within the Customer Support Services industry. This is an ideal role for a driven, customer-focused professional who is fluent in Dutch and passionate about delivering exceptional service experiences that genuinely make a difference. - Serve as the primary point of contact for Dutch-speaking clients, delivering prompt, professional, and solution-oriented support across multiple channels including phone, email, and live chat. - Identify, analyse, and resolve customer issues efficiently, ensuring high levels of satisfaction and adherence to established service level agreements within the Customer Support Services environment. - Accurately log and track all customer interactions, queries, and resolutions within the company's CRM system, maintaining detailed and up-to-date records at all times. - Proactively follow up on open cases to ensure full resolution and a consistently positive customer experience throughout the entire support journey. - Collaborate closely with internal teams — including technical support, sales, and operations — to escalate complex issues and ensure swift, comprehensive solutions for customers. - Contribute to continuous improvement initiatives by providing structured feedback on recurring issues, customer pain points, and process inefficiencies to team leaders and management. - Stay fully informed of product updates, policy changes, and service enhancements to ensure advice given to customers is always accurate, relevant, and up to date. - Uphold the highest standards of professionalism, empathy, and brand representation in every customer interaction, reinforcing client trust and long-term loyalty. Qualifications - Native or fluent Dutch language skills (both spoken and written) are essential for this role — all client communication will be conducted in Dutch. - Valid EU passport (mandatory requirement for relocation and employment eligibility). - A strong customer service mindset with prior experience in a Customer Support Services, contact centre, or client-facing role highly preferred. - Excellent verbal and written communication skills, with the ability to convey complex information in a clear, concise, and friendly manner. - Proficiency in using CRM platforms, ticketing systems, and standard office software, with the ability to learn new tools quickly. - A proactive, self-motivated work ethic with the ability to manage time effectively and perform consistently in a remote working environment. - A good working knowledge of English is an advantage, as it may be used for internal communications and training purposes. Benefits - Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Dutch Speaking Solutions Consultant position in Bulgaria. - Fully Paid Training provided from day one, ensuring you are fully equipped and confident before you begin serving clients. - Comprehensive Health Insurance package to support your wellbeing throughout your employment. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation — making your move to Bulgaria as smooth and stress-free as possible. - Monthly Performance Bonus rewarding your dedication, results, and outstanding contribution to the Customer Support Services team. - A supportive, multicultural, and professionally stimulating remote work environment with genuine opportunities for career progression. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering a seamless, candidate-first experience from first contact to first day on the job.
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