Role Description We are delighted to present an outstanding opportunity for a Dutch Speaking Solutions Consultant position in Bulgaria, working remotely for a leading organisation within the Customer Support Services industry. This is an ideal role for a driven, customer-focused professional who is fluent in Dutch and passionate about delivering exceptional service experiences that genuinely make a difference. - Serve as the primary point of contact for Dutch-speaking clients, delivering prompt, professional, and solution-oriented support across multiple channels including phone, email, and live chat. - Identify, analyse, and resolve customer issues efficiently, ensuring high levels of satisfaction and adherence to established service level agreements within the Customer Support Services environment. - Accurately log and track all customer interactions, queries, and resolutions within the company's CRM system, maintaining detailed and up-to-date records at all times. - Proactively follow up on open cases to ensure full resolution and a consistently positive customer experience throughout the entire support journey. - Collaborate closely with internal teams — including technical support, sales, and operations — to escalate complex issues and ensure swift, comprehensive solutions for customers. - Contribute to continuous improvement initiatives by providing structured feedback on recurring issues, customer pain points, and process inefficiencies to team leaders and management. - Stay fully informed of product updates, policy changes, and service enhancements to ensure advice given to customers is always accurate, relevant, and up to date. - Uphold the highest standards of professionalism, empathy, and brand representation in every customer interaction, reinforcing client trust and long-term loyalty. Qualifications - Native or fluent Dutch language skills (both spoken and written) are essential for this role — all client communication will be conducted in Dutch. - Valid EU passport (mandatory requirement for relocation and employment eligibility). - A strong customer service mindset with prior experience in a Customer Support Services, contact centre, or client-facing role highly preferred. - Excellent verbal and written communication skills, with the ability to convey complex information in a clear, concise, and friendly manner. - Proficiency in using CRM platforms, ticketing systems, and standard office software, with the ability to learn new tools quickly. - A proactive, self-motivated work ethic with the ability to manage time effectively and perform consistently in a remote working environment. - A good working knowledge of English is an advantage, as it may be used for internal communications and training purposes. Benefits - Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Dutch Speaking Solutions Consultant position in Bulgaria. - Fully Paid Training provided from day one, ensuring you are fully equipped and confident before you begin serving clients. - Comprehensive Health Insurance package to support your wellbeing throughout your employment. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation — making your move to Bulgaria as smooth and stress-free as possible. - Monthly Performance Bonus rewarding your dedication, results, and outstanding contribution to the Customer Support Services team. - A supportive, multicultural, and professionally stimulating remote work environment with genuine opportunities for career progression. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering a seamless, candidate-first experience from first contact to first day on the job.

• Manage the entire sales process, from discovery calls to successful onboarding of AI solutions • Build and maintain strong relationships with prospective clients to drive revenue growth • Support the end-to-end sales cycle, including lead generation, pitching, PoCs, negotiation, and closing • Prepare and deliver compelling presentations, proposals, and business cases • Monitor sales performance metrics and contribute to forecasting and pipeline management • Represent the company at industry events, meetings, and conferences • Provide feedback to the product team with the evolving needs of the market

• Lead and grow a high-performing Enterprise SE Team • Hire, onboard, and develop Solutions Engineers • Coach SEs on enterprise-specific skills • Create a culture of ownership and continuous improvement • Partner with Enterprise sales leadership to align on pipeline and priorities • Oversee demos, POCs, trials, security reviews, and RFPs • Refine and evolve the enterprise SE motion • Identify patterns from the field for product feedback

Role Description We are seeking a Backend Solutions Architect with deep expertise in distributed systems to design, build, and operate large-scale, high-throughput backend services that power mission-critical workloads. In this role you will architect the core platforms that other engineering teams build on, focusing on scalability, reliability, performance, and clean engineering practices. The ideal candidate will combine strong fundamentals in computer science with practical, battle-tested experience operating distributed systems at scale, and will be comfortable navigating the trade-offs between consistency, availability, and latency. Key Responsibilities - Design and implement large-scale distributed backend systems using Java, Go, Scala, or similar high-performance languages. - Architect data partitioning, replication, and consistency strategies appropriate to each workload’s requirements. - Build resilient APIs and event-driven services with strong observability, idempotency, and graceful degradation patterns. - Optimize systems for latency, throughput, and cost, using profiling, benchmarking, and load testing. - Lead detailed architecture reviews, technical design discussions, and trade-off analyses. - Implement robust failure-handling patterns including retries, timeouts, circuit breakers, bulkheads, and saga workflows. - Design and operate data stores at scale, including relational, key-value, document, and search engines. - Build comprehensive observability into services with structured logs, metrics, and distributed tracing. - Drive incident response and post-incident learning for critical backend services. - Mentor mid-level engineers and lead by example in code quality, design, and operational rigor. - Partner with SRE and platform teams to drive reliability improvements and reduce operational toil. - Contribute to long-term architecture and platform strategy, helping shape multi-year technical roadmaps and ensuring near-term execution remains aligned with the broader engineering direction. - Maintain comprehensive, current technical documentation — including architecture diagrams, design decisions, configuration references, runbooks, and operational procedures — so that the system remains supportable, auditable, and easy to onboard new engineers onto over time. Qualifications - Bachelor’s or Master’s degree in Computer Science or a related discipline. - Six or more years of professional backend engineering experience, with significant time on distributed systems. - Strong programming skills in Java, Go, Scala, or similar. - Deep understanding of distributed systems concepts, including consensus, replication, and CAP trade-offs. - Hands-on experience with high-throughput message systems such as Kafka. - Experience operating systems at scale, including capacity planning and performance tuning. - Strong SQL skills and experience with both relational and NoSQL data stores. - Hands-on experience with major cloud platforms (AWS, Azure, or GCP). - Strong debugging and root-cause analysis skills. - Excellent communication, documentation, and mentorship skills. Preferred Qualifications - Experience leading complex technical initiatives across multiple teams. - Hands-on experience with Kubernetes-based platforms in production. - Exposure to service-mesh technologies (Istio, Linkerd). - Familiarity with chaos engineering practices and tools. - Open-source contributions to relevant distributed systems projects. How to Apply Would you like to know more about this opportunity? For immediate consideration, please send your resume to [email protected] or contact us at (908) 505-3544. Learn more about Bright Vision Technologies at www.bvteck.com .