• Own the end-to-end relationship for a portfolio of clients post-implementation, acting as their primary point of contact • Help design and establish our Customer Success playbook, processes, and success metrics from the ground up • Develop and execute success plans for each account, aligning Pacera's platform capabilities to client goals • Drive platform adoption by proactively identifying underused features and working with clients to embed them into their workflows • Monitor account health using usage data and engagement signals, flagging at-risk accounts early and building mitigation plans • Lead renewal conversations and processes, ensuring high retention rates across your portfolio • Identify and progress upsell and expansion opportunities, working closely with Sales to convert them • Build strong relationships with key finance stakeholders (CFOs, Controllers, FP&A leads), positioning yourself as a trusted advisor on Consolidation, Month End Close, and FP&A best practices • Run regular business reviews with clients to demonstrate value delivered and align on future priorities • Gather and relay client feedback to Product and Engineering to influence the roadmap, given we're still early in our product journey • Help evaluate and select the tools and technology that will underpin Customer Success as we scale (e.g. CRM, health-scoring, engagement platforms) • Collaborate with the Implementation/Consulting team to ensure smooth handover from onboarding to steady-state success • Maintain accurate records of account status, risks, and opportunities, contributing to the systems we put in place

• Lead end-to-end onboarding and implementation of Akeyless solutions, guiding customers through architecture design, integrations, and best practices. • Serve as a trusted technical advisor, building strong relationships with customers and supporting adoption, expansion, and overall success aligned with their business goals. • Troubleshoot complex technical issues, provide guidance on DevOps, security, and cloud-native environments, and support integrations, automation, and infrastructure design. • Translate customer requirements into scalable and secure architectures, while recommending best practices and optimizing usage of the Akeyless platform. • Collaborate closely with Sales, Solutions Architects, Product, and R&D to ensure successful deployments, resolve challenges, and represent customer needs internally.

• Manage a defined portfolio of existing Hosting.com customer accounts. • Prioritize accounts based on spend, strategic value, churn risk, growth potential, region, and opportunity size. • Understand each customer’s business, industry, current Hosting.com products, spend level, satisfaction, and future needs. • Build account plans for key customers, including risks, opportunities, stakeholders, and next actions. • Maintain accurate account information in CRM and internal systems • Build trusted relationships with operational, technical, and executive stakeholders. • Act as the primary commercial relationship contact for assigned accounts. • Understand customer goals, business priorities, and success measures. • Run regular customer check-ins and business reviews for priority accounts. • Ensure customers receive value from Hosting.com and remain satisfied. • Monitor customer health, usage, engagement, support activity, and satisfaction. • Identify churn risks early and coordinate action plans to retain customers. • Escalate customer issues internally and ensure follow-through. • Work with Support, Product, Operations, Sales, and Technical Sales to resolve blockers. • Identify opportunities for upsell, cross-sell, product expansion, and infrastructure migration. • Understand whether customers have cost, performance, support, scaling, or flexibility challenges with current providers. • Assess whether Hosting.com could reduce customer infrastructure costs, improve service, or provide better infrastructure for the same or lower spend. • Qualify opportunities using a structured discovery approach, including Situation, Pain, Impact, Critical Event, and Decision. • Identify when an opportunity requires deeper technical discovery. • Prepare clear handovers for Technical Sales, including customer background, current products, spend, pain points, external providers, estimated opportunity size, timeline, decision makers, and open technical questions. • Support Technical Sales through the opportunity process by maintaining the customer relationship and commercial context. • Track customer health, churn risk, expansion potential, engagement activity, and opportunity pipeline. • Report key insights from customers to leadership, Product, Support, Operations, and Sales. • Use customer data to identify trends, risks, and growth opportunities across the account base.

• Manage a defined portfolio of existing Hosting.com customer accounts. • Prioritize accounts based on spend, strategic value, churn risk, growth potential, region, and opportunity size. • Understand each customer’s business, industry, current Hosting.com products, spend level and future needs. • Build account plans for key customers, including risks, opportunities, stakeholders, and next actions. • Maintain accurate account information in CRM and internal systems. • Build trusted relationships with operational, technical, and executive stakeholders. • Act as the primary commercial relationship contact for assigned accounts. • Understand customer goals, business priorities, and success measures. • Run regular customer check-ins and business reviews for priority accounts. • Ensure customers receive value from Hosting.com and remain satisfied. • Monitor customer health, usage, engagement, support activity, and satisfaction. • Identify churn risks early and coordinate action plans to retain customers. • Escalate customer issues internally and ensure follow-through. • Work with Support, Product, Operations, Sales, and Technical Sales to resolve blockers. • Identify opportunities for upsell, cross-sell, product expansion, and infrastructure migration. • Understand whether customers have cost, performance, support, scaling, or flexibility challenges with current providers. • Assess whether Hosting.com could reduce customer infrastructure costs, improve service, or provide better infrastructure for the same or lower spend. • Qualify opportunities using a structured discovery approach, including Situation, Pain, Impact, Critical Event, and Decision. • Identify when an opportunity requires deeper technical discovery. • Prepare clear handovers for Technical Sales, including customer background, current products, spend, external providers, estimated opportunity size, timeline, decision makers, and open technical questions. • Support Technical Sales through the opportunity process by maintaining the customer relationship and commercial context. • Track customer health, churn risk, expansion potential, engagement activity, and opportunity pipeline. • Report key insights from customers to leadership, Product, Support, Operations, and Sales. • Use customer data to identify trends, risks, and growth opportunities across the account base.