• Manage a defined portfolio of existing Hosting.com customer accounts. • Prioritize accounts based on spend, strategic value, churn risk, growth potential, region, and opportunity size. • Understand each customer’s business, industry, current Hosting.com products, spend level, satisfaction, and future needs. • Build account plans for key customers, including risks, opportunities, stakeholders, and next actions. • Maintain accurate account information in CRM and internal systems • Build trusted relationships with operational, technical, and executive stakeholders. • Act as the primary commercial relationship contact for assigned accounts. • Understand customer goals, business priorities, and success measures. • Run regular customer check-ins and business reviews for priority accounts. • Ensure customers receive value from Hosting.com and remain satisfied. • Monitor customer health, usage, engagement, support activity, and satisfaction. • Identify churn risks early and coordinate action plans to retain customers. • Escalate customer issues internally and ensure follow-through. • Work with Support, Product, Operations, Sales, and Technical Sales to resolve blockers. • Identify opportunities for upsell, cross-sell, product expansion, and infrastructure migration. • Understand whether customers have cost, performance, support, scaling, or flexibility challenges with current providers. • Assess whether Hosting.com could reduce customer infrastructure costs, improve service, or provide better infrastructure for the same or lower spend. • Qualify opportunities using a structured discovery approach, including Situation, Pain, Impact, Critical Event, and Decision. • Identify when an opportunity requires deeper technical discovery. • Prepare clear handovers for Technical Sales, including customer background, current products, spend, pain points, external providers, estimated opportunity size, timeline, decision makers, and open technical questions. • Support Technical Sales through the opportunity process by maintaining the customer relationship and commercial context. • Track customer health, churn risk, expansion potential, engagement activity, and opportunity pipeline. • Report key insights from customers to leadership, Product, Support, Operations, and Sales. • Use customer data to identify trends, risks, and growth opportunities across the account base.

• Manage a defined portfolio of existing Hosting.com customer accounts. • Prioritize accounts based on spend, strategic value, churn risk, growth potential, region, and opportunity size. • Understand each customer’s business, industry, current Hosting.com products, spend level and future needs. • Build account plans for key customers, including risks, opportunities, stakeholders, and next actions. • Maintain accurate account information in CRM and internal systems. • Build trusted relationships with operational, technical, and executive stakeholders. • Act as the primary commercial relationship contact for assigned accounts. • Understand customer goals, business priorities, and success measures. • Run regular customer check-ins and business reviews for priority accounts. • Ensure customers receive value from Hosting.com and remain satisfied. • Monitor customer health, usage, engagement, support activity, and satisfaction. • Identify churn risks early and coordinate action plans to retain customers. • Escalate customer issues internally and ensure follow-through. • Work with Support, Product, Operations, Sales, and Technical Sales to resolve blockers. • Identify opportunities for upsell, cross-sell, product expansion, and infrastructure migration. • Understand whether customers have cost, performance, support, scaling, or flexibility challenges with current providers. • Assess whether Hosting.com could reduce customer infrastructure costs, improve service, or provide better infrastructure for the same or lower spend. • Qualify opportunities using a structured discovery approach, including Situation, Pain, Impact, Critical Event, and Decision. • Identify when an opportunity requires deeper technical discovery. • Prepare clear handovers for Technical Sales, including customer background, current products, spend, external providers, estimated opportunity size, timeline, decision makers, and open technical questions. • Support Technical Sales through the opportunity process by maintaining the customer relationship and commercial context. • Track customer health, churn risk, expansion potential, engagement activity, and opportunity pipeline. • Report key insights from customers to leadership, Product, Support, Operations, and Sales. • Use customer data to identify trends, risks, and growth opportunities across the account base.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The role of the Associate Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. - Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges - Ensure customers are technically healthy and on the most recent version of our product - Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience - Promote ServiceNow customer success stories and processes - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses - Work with ServiceNow teams to improve product adoption and increased footprint - Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: - Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights - 2+ years of experience providing customer professional services or related business support - Dutch speaking - Ability to provide independent comprehensive services - Experience resolving issues through analysis - Experience in working collaboratively - ServiceNow accreditations or certifications a plus - Expectation to come into our office in Dublin 2-3 times a week Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

• Serve as the primary relationship owner for 1–3 client engagements simultaneously • Maintain client trust at the working level — know your stakeholders, understand their business, and be the person they call when something feels off • Drive alignment between client expectations and what Very can actually deliver • Escalate early and with a recommendation — never let a problem become a surprise • Own the profitability of your engagements — understand margin, monitor burn, and proactively flag risk • Write and negotiate Statements of Work for new phases and follow-on engagements • Identify expansion opportunities within existing accounts and close them • Participate in the sales process for new opportunities — Very's best Engagement Leads are part of the commercial motion • Accountable for the health of delivery on your engagements — scope, schedule, and quality • Make tradeoff calls with confidence; bring options, not just problems • On smaller engagements (≤ $250–400K, single workstream, small team): run the cadence yourself — standups, sprint planning, milestone reviews • On larger engagements: partner with a PM who runs execution; you shift altitude to steering, scope management, and client strategy • Coach team members on what it means to work in a client services organization — communication, expectation management, escalation • Model the standard for how Very engages with clients