• Receive inbound calls regarding retail fraud from internal teams, clients, and external institutions • Act as the main liaison between various business lines and clients to facilitate fraud prevention • Review account activity, place security holds, and set up passcodes as necessary • Create, document, and escalate fraud alerts, and build case files for investigation • Provide timely information to clients regarding their claims • Collaborate with different departments within the fraud division • Complete forms to return unauthorized items and perform other tasks or special projects as needed

Role Description This is a remote work from home position (Part time). The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service. Responsibilities - Answer incoming phone calls from multiple dealerships - Pull up spreadsheets and log information on multiple tabs - Assist in obtaining basic demographic information about each customer and log that information in our database - Schedule appointments and communicate to the dealership with customer needs - Communicate all missed opportunities or escalated calls to upper management - Work in a team environment to provide customers a top-level experience - Be courteous and professional on every interaction with a customer on each call Skills - Outstanding communication skills, both verbal and written - Enjoy talking on the phone and willingness to help customers - Basic computer skills and phone etiquette - Friendly and professional manner - Strong organizational skills with the ability to multitask in a fast-paced environment - Strong typing skills - Self motivated Ideal Work Space - Must have existing high-speed Internet access at home minimum 1GB - USB-Headset required - Quiet, noise-free home office space, free of distractions - Computer Specs- Must have 2 Screens - 1.4 GHz or higher Intel Core 2 Duo processor or compatible - 2 GB of RAM recommended minimum - Google Chrome Installed Education/Training - High School Diploma or GED equivalent Experience - Sales - Service /Call Center/BDC Experience (1+ years preferred) - Customer/Client Service Experience (1+ years preferred) - Knowledge of Automotive Industry Preferred - Remote (1+ years) Physical Requirements - Sitting at computer for hours at a time - Vision, close-up work - Extensive computer work - Speaking on the phone

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

• serve as the essential link between our clients and the gaming community • investigating and delivering prompt, quality responses to players' questions • providing valuable feedback to our developers • dynamic workspace • continuous growth opportunities • making a meaningful impact