International technical and creative services provider to the global video games industry and beyond.
Player Engagement Agent – French/English
Location
Poland
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Player Engagement Agent – French/English
Keywords Studios
• serve as the essential link between our clients and the gaming community • investigating and delivering prompt, quality responses to players' questions • providing valuable feedback to our developers • dynamic workspace • continuous growth opportunities • making a meaningful impact
Job Requirements
- Mastery in C1-C2 level French proficiency, with English at B2 level or higher
- Excellent communication skills for effective player support
- Flexibility to adapt to various situations and player needs
- Accountability and reliability in handling player inquiries and issues
- Proactivity in identifying and addressing player concerns proactively
- Proficiency in navigating knowledge bases for efficient support
- Basic troubleshooting skills to assist players with technical challenges
- Availability for full-time work, including weekends (Saturday and Sunday)
- Previous Customer Service experience (remote or on-site/retail) is a plus
- some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset
- passionate about video games - this can make your job a lot more enjoyable
Benefits
- remote work with all the necessary equipment provided
- private medical care option
- My Benefit system
- Multisport card
- subsidy for glasses
- Employee Assistance Program with personal, legal and financial counselling services
- professional development opportunities
- online learning platform
- training sessions
- open vacancies exclusively for internal candidates
- Employee referral program
- unique chance to look behind the scenes of the gaming industry
- opportunity to gain valuable experience by collaborating with people from all over the world
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