Title: Grants Specialist Location: Alexandria VA -- REMOTE Job Description: Overview: G2 Global Solutions is seeking an experienced Grants Specialist with subject matter knowledge to complete assignments consisting of numerous steps varying in nature and sequence that include knowledge and expertise in 2 C.F.R. 200. Principle Responsibilities will include, but are not limited to the following: - Assist in planning and writing solicitations and amendments. - Assisting review panels. - Assessing compliance of grantee’s business and financial management system. - Assisting the awarding agency in ensuring the grantee’s responsible and accountable use of grant funds. - Preparing award documents. - Assist granting agencies in ensuring that grantee’s performance fully complies with grant requirements. - Provide skilled and qualified professional staff to advise and assist government Grants Management Officers, Grant Management Specialists, and other grants management personnel. - Monitor performance. - Advise government personnel on managing Grant Financial Management systems to control the complementary financial support of the entire grant management. - Assist in managing the project period of performance schedule. - Assist in evaluating on-going status reports, final reports, and other deliverable products required under the grant program. - Assist in grant close-out procedures. Qualifications: - Bachelor’s degree or higher in associated discipline.

Role Description We are seeking a highly organized and proactive Support Services Coordinator to oversee ticket management, workflow coordination, SLA compliance, and operational support activities within our Support Services organization. This role serves as a key operational function that ensures support requests are properly triaged, assigned, tracked, and resolved in alignment with service commitments and organizational processes. The ideal candidate will possess strong coordination skills, attention to detail, and the ability to work effectively across technical teams to maintain efficient support operations and exceptional service delivery. Key Responsibilities - Ticket Oversight & Triage Coordination - Monitor incoming, assigned, and escalated support tickets to ensure timely ownership and resolution. - Coordinate ticket triage activities and ensure appropriate assignment across the support organization. - Monitor escalations received through the Help Center and ensure they are actively addressed. - Identify and coordinate proper routing of tickets requiring engagement outside standard support workflows. - Maintain visibility into ticket queues and ensure no critical requests remain unattended. - SLA Management - Continuously monitor tickets approaching or exceeding SLA thresholds. - Proactively communicate potential SLA risks and breaches to Support Leadership and key stakeholders. - Collaborate with engineers and support teams to drive timely resolution and SLA recovery actions. - Track service performance metrics and highlight areas requiring operational attention. - Workflow & Scheduling Support - Coordinate scheduling of ticket-related work and align assignments with resource availability. - Facilitate collaboration between engineers, project teams, and support resources. - Help identify and address coverage gaps to ensure uninterrupted support operations. - Support workload balancing across teams to maximize efficiency and responsiveness. - Ticket Quality & Process Compliance - Review and ensure ticket records contain accurate and complete information, including: - Categories - Contacts - Locations - Required fields - Supporting documentation - Promote adherence to established ticketing standards, workflows, and operational processes. - Assist in maintaining consistency and quality across support activities. - Follow-up & Status Management - Monitor tickets requiring additional action, including: - Needs Attention - Customer Reply - Pending - Stalled or aging tickets - Conduct timely follow-ups with responsible teams to ensure continued progress. - Prevent tickets from becoming inactive or delayed due to lack of ownership. - Workload Visibility & Business Continuity - Monitor workloads for engineers who are out of office or unavailable. - Coordinate reassignment or progression of active work to prevent service disruptions. - Ensure continuity of support activities and adherence to customer commitments. - Help Center Support - Provide backup coverage for Help Center phone queues as required. - Assist with support coordination, scheduling, and operational activities. - Support day-to-day administrative functions that contribute to effective service delivery. Qualifications - Bachelor's degree in Information Technology, Business Administration, Operations, or a related field. - 3–5 years of experience in Support Operations, Service Desk Coordination, Technical Support Administration, IT Operations, or a similar role. - Experience working with ticketing and service management platforms (e.g., ServiceNow, Jira Service Management, Zendesk, ConnectWise, Freshservice, or similar). - Strong understanding of SLA management and support workflows. - Excellent organizational, multitasking, and follow-up skills. - Strong written and verbal communication abilities. - Ability to collaborate effectively with cross-functional and technical teams. Preferred Qualifications - Experience in managed services, technical support, or IT service delivery environments. - Familiarity with ITIL principles and service management best practices. - Experience working in high-volume support environments. - Knowledge of resource scheduling and workload management practices. Success Profile - Key Traits - Highly organized and detail-oriented. - Proactive with a strong sense of ownership and accountability. - Able to drive follow-up and coordination across multiple teams. - Comfortable working in fast-paced environments with competing priorities. - Demonstrates urgency while maintaining accuracy and professionalism. - Core Capabilities - Strong workflow and operational coordination skills. - Ability to quickly identify delays, bottlenecks, and misrouted work. - Effective workload management and prioritization. - Strong problem-solving and process improvement mindset. - Proficiency in support ticketing systems and operational reporting. Impact of the Role The Support Services Coordinator plays a critical role in improving: - Engineer focus and productivity. - Ticket lifecycle management and workflow efficiency. - SLA adherence and response performance. - Operational visibility and workload continuity. - Overall consistency, quality, and effectiveness of support service delivery.

• Preparing, issuing and managing customer quotations • Monitoring outstanding quotations and following up with customers where required • Processing customer purchase orders and raising supplier purchase orders • Supporting the invoicing process to ensure timely and accurate billing • Maintaining accurate records of quotations, orders and invoices • Managing shared mailboxes and responding promptly to enquiries • Updating CRM systems, databases, spreadsheets and reports • Providing administrative support to the EVOLT and SWARCO Smart Charging Service Teams • Assisting with engineer scheduling, travel arrangements and uniform administration • Supporting communication between customers, suppliers, engineers and internal departments • Identifying opportunities to improve processes and enhance service delivery

• Launch and grow your own property concierge business under the ALB brand as a true independent entrepreneur. • Create and develop your concierge business in your area. • Obtaining mandates: prospecting and signing property owners who wish to delegate the management of their properties. • Build and manage your local team (cleaning and maintenance staff). • Independently manage your portfolio of properties using ALB's digital tools. • Growth opportunity: build your own network of City Managers under your sponsorship.