• Communicate with customers in a proactive and professional manner. • Respond to questions and provide information while exceeding customer expectations. • De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. • Identify root cause of inquiries by asking probing questions to determine the best solution. • Maintain required product knowledge to deliver best in class service.

Title: Team Leader - New Business Location: Sydney Australia Job Category: Sales Requisition Number: TEAML004933 Full-Time Job Description: Team Leader, Sales (Player-Coach) Overview We are seeking a high-performing Team Leader, Sales to drive revenue growth while leading and developing a small team of sales professionals. This is a player-coach role, combining individual sales accountability with team leadership. You will be responsible for delivering results both personally and through your team by building strong pipeline, closing high-value deals, and elevating team capability. This role requires consistent execution across the sales cycle and visible leadership in client-facing environments. What You Will Do Drive Individual Sales Performance - Own and deliver against a personal revenue target - Manage the full sales cycle from pipeline generation through close - Build and maintain a strong pipeline across target segments - Lead complex, high-value deals with a focus on revenue and long-term client value Lead and Develop a Small Team - Manage and coach a team of 2 to 4 sales professionals - Provide hands-on deal coaching and real-time support - Set clear expectations for activity, pipeline, and performance - Hold team members accountable to consistent execution and results - Engage directly with clients and prospects alongside the team Build and Maintain Team Pipeline - Drive outbound activity to ensure strong top-of-funnel health - Balance inbound and outbound channels to sustain momentum - Identify pipeline gaps early and take action to address them - Maintain visibility into team performance and pipeline risks - Ensure accurate and consistent CRM management Act as a Commercial Leader - Partner with leadership on go-to-market execution and territory strategy - Provide clear, concise updates on pipeline, performance, and risks - Contribute to continuous improvement of sales processes and messaging - Lead by example on the sales floor and within the team - Operate in a hybrid, office-forward environment with regular in-office presence required What We Are Looking For - Proven track record of achieving or exceeding sales targets in a B2B environment - Experience managing full-cycle sales, including complex deal execution - Previous leadership, coaching, or mentorship experience - Ability to balance personal quota with leadership responsibilities - Strong pipeline management and forecasting discipline - High level of accountability, ownership, and execution focus - Comfortable operating in a fast-paced, performance-driven environment What Success Looks Like - Consistent achievement of individual sales targets - Strong, healthy pipeline across both personal and team portfolios - Measurable improvement in team capability and performance - High-quality deal execution with predictable outcomes - Proactive identification and management of risks Additional Details - This is a player-coach role with both individual and team performance expectations - You will carry a sales quota while managing a small team - Opportunities available across UK and ANZ markets - Specific location expectations may vary by region Why Join Us - High-impact role with direct influence on revenue outcomes - Opportunity to lead while staying close to the deals - Exposure to senior leadership and strategic initiatives - Clear path to broader sales leadership roles Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process. #LI-BS1

Title: Records Management Specialist Location: Fairfax, Virginia, United States Virginia, United States 10004231 Library Default Full-Time (Salaried) George Mason University Department: Library Classification: Library Specialist 3 Job Category: Classified Staff Job Type: Full-Time Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Location: Fairfax, VA Workplace Type: Hybrid Eligible, up to 2 telework days Sponsorship Eligibility: Not eligible for visa sponsorship Pay Band: 05 Salary: The anticipated hiring range for this position is $55,000 to $65,000. George Mason University provides salary ranges representing a good faith estimate of the compensation the university reasonably expects to offer for this position. The salary for a selected candidate will be determined based on factors such as — but not limited to — qualifications of the individual, internal equity, and alignment with the university's approved pay structures. At George Mason University, base salary is one component of a comprehensive total rewards package that includes competitive health and wellness benefits, retirement contributions, generous leave, tuition benefits for employees, and the opportunity to contribute to the mission of Virginia's largest and most diverse public research university. Criminal Background Check: Yes Motor Vehicle Records Check: Yes About the Department: The University Libraries foster innovation, creativity, and imagination by facilitating and preserving access to scholarship and information, providing expert consultation in the research process, and actively teaching the effective and critical use of information. Within the Office of the Dean of Libraries and University Librarian, the Administrative Services division, led by the Associate Dean for Administration, advances the University Libraries' goals and plan by fulfilling a broad range of administrative functions for the University Libraries (on the Fairfax, Mason Square, and Science & Technology campuses), including: direction for and support of a holistic human resources program; oversight and coordination of the Libraries’ budgets (E&G, grants and Foundation); execution of fiscal and related business management services; management of facilities-related activities; coordination of communications, grants, and marketing programs; and overseeing the planning and management of the University Records Management program. All work is aligned with advancing the University Libraries’ goals and plans. About the Position: The Records Management Specialist performs specialized and complex duties to support the University Records Management program, including knowledge and application of Commonwealth of Virginia records laws and regulations in physical and electronic format. Works with academic faculty, University administration, and University staff encompassing all offices across all campuses in order to support operational efficiencies. In collaboration with the University Records Officer (URO) and in support of university compliance, provides records organization, retention, storage, and disposition, and ensures compliance with State and Federal regulatory, and University policy standards. The Specialist works collaboratively with university departments and offices to maintain efficient, secure, and sustainable records practices that promote transparency. Performs tasks including appraising, processing, and assigning retention schedules to records for incoming and existing analog and electronic materials; assists with managing the University Records Center; preparing and completing records destruction with a third-party vendor; collaborating with a third-party offsite storage vendor for scheduling record pick-ups and deliveries and assisting with entering information into their records management system; collaborating with a third party remediation vendor for scheduling record pick-ups and deliveries; and planning and implementing records management training and outreach across the university. Hires, trains, and manages the workload of students and wage workers in warehouse management work, including assisting with tracking and reviewing inventory, entering record information into the records management system (Infolinx), and picking up and delivering boxes to offices across the Fairfax campus. Participates in committees, task forces, and/or workgroups as required to share knowledge, develop best practices, and advance the work of the libraries. Responsibilities: Records Management (analog and electronic) - Implements and maintains records retention, access, and disposition schedules by applying knowledge of the Virginia Public Records Act, the Library of Virginia’s retention and disposition schedules, and in compliance with University Policy 1102: Records Management; - Oversees the secure transfer, storage, and destruction of analog and electronic records, ensuring proper documentation of all activities; - Interprets and follows general and specific national and international standards, principles, and best practices in records management for both analog and electronic records regulations and standards established by George Mason University, the Commonwealth of Virginia, and all federal laws such as the Freedom of Information Act (FOIA), the Health Insurance Portability and Accountability Act (HIPAA), and the Family Educational Rights and Privacy Act (FERPA), while advising University offices/units and appraising University records; - Provides input into formulating new and enhancing policies and procedures for improving workflow processes and participates in updating unit, department, functional area procedure, and policy manuals and other written documentation, instructional materials, web-based guides, etc.; - Compiles and maintains accurate records and statistics related to records management duties; - Assists with the annual review of University Policy 1102: Records Management. Conducts audits of departmental records, and quality checks of departmental records practices to verify adherence to schedules and procedures; - Supports the administration and maintenance of electronic records management systems by ensuring the accurate classification, indexing, retrieval, preservation, and disposition of digital records throughout their lifecycle; and - Assists University departments with implementing electronic records management best practices, including digital storage standards, metadata requirements, data security measures, and compliance with institutional and legal retention requirements for electronically stored information (ESI). Records Management Education, Training, and Outreach - In coordination with the URO, provides guidance and training to University administrators, faculty, and staff on best practices in records creation, retention, storage, and disposal in alignment with University policies and systems; - Regularly consults with departmental staff and/or liaisons related to management and application of state and federal regulations to support and promote compliance for risk management; - Collaborates with the URO and University departments, including ITS, Compliance, University Counsel, etc., to ensure the records management program aligns with institutional needs and security requirements, and promotes increased and improved implementation of records management processes on a university-wide scale through enhanced technology tools, communication, and partnerships; - Develops instruction materials, quick reference guides, and other resources for staff; and - Assists the larger University Records Management program with outreach work. University Records Center Management - Serves as a lead in managing the onsite warehouse, including organizing regularly-scheduled shreds, distribution of boxes, and communication with departments for pickups and deliveries; - Manages the workload of staff working in the warehouse; - Coordinates with the URO in communication with and direction of George Mason department Records Coordinators; - Works with the URO in ensuring third-party deliveries and pickups and assists in regularly addressing issues and questions, including communications with other third-party vendors; and - Ensures the professionalism of the University Records Management program by establishing clear protocols and expectations for wage and student staff in their work with University community members. Other duties as assigned Required Qualifications: - High school diploma or equivalent; - Experience with national and international standards related to records management standards and best practices; - Experience working with cloud-based applications and environments including but not limited to Microsoft 365 (SharePoint, Teams, OneDrive, Outlook, and related collaboration tools), as they relate to records and information management; - Some experience in Records Management document control or information governance; - Experience managing competing timelines and deliverables; - Experience with administrative operations, or compliance-related functions; - Experience handling sensitive or confidential information with discretion and in accordance with privacy regulations and university policies; - Experience with automated tools within electronic systems; - Considerable customer service experience in an academic or professional setting; - Working knowledge of creation, classification, retention, and disposition of records; - Ability to support the development and implementation of records management processes, workflows, and user guidance within Microsoft 365 platforms; - Ability to structure, organize, and maintain large volumes of electronic files efficiently; - Ability to communicate effectively with technical and non-technical stakeholders regarding electronic records management practices and requirements; - Ability to take on project leadership roles in the department and to work both independently and collegially as part of a team in a fast‐paced, production‐ and service‐oriented environment; - Working knowledge in addressing system issues, data inconsistencies, or compliance risks; - Ability to effectively collaborate and build relationships across diverse audiences; - Able to skillfully navigate challenging/difficult conversations with professionalism and diplomacy, ensuring alignment and mutual understanding; and - Valid driver's license required; operate a pallet jack; drive a commercial van - Valid driver's license: must currently possess an appropriate, active, valid motor vehicle operator’s license that meets all of GMU’s requirements for operating state vehicles and equipment under Mason’s Vehicle Use Policy 1411 https://universitypolicy.gmu.edu/policies/vehicle-use/. The Office of Risk Management reserves the right to review the driver’s licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review. Preferred Qualifications: - Bachelor’s degree in related field; - Preferred degree in Computer Science or a related field; - Preferred certification: Records Management, Records Analyst, or Essentials of Records and Information Management; - Experience administering or supporting electronic records management systems; - Experience applying records management policies, retention schedules, and regulatory requirements to digital records; - Experience conducting records audits, inventories, and risk assessments for digital content; - Experience working in warehouses, records centers and/or archives; - Experience with e-discovery processes, legal holds, and digital evidence preservation; - Experience training and coaching others; - Working knowledge of the Virginia Public Records Act and associated records retention schedules by the Library of Virginia; - Familiarity with information governance frameworks and standards; - Knowledge of metadata standards and electronic file classification structures; - Understanding of e-discovery processes, legal holds, and digital evidence preservation; - Knowledge of technical skills, including working with databases, content management systems, and data migration tools; - Understanding of retention and compliance in cloud environments; and - Knowledge of AI/Automation in Records Management, such as auto-classification, machine learning tagging, and intelligent document processing.

Title: Lease Coordinator Location: W Rio Salado Pkwy, Tempe, AZ 85281, United States of America Category:Headquarters Full time Hybrid Job ID:REQ-19208 Job Description: It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview: The Lease Coordinator is a key member of the Dutch Bros legal team. This role is primarily responsible for responding to property management matters relating to the existing fleet. The Lease Administrator will also be responsible for the management of exercising renewal options, responding to lease inquires, resolving disputes, defaults and other communications with Landlords as needed. The Lease Administrator II may also be required to process SNDAs, estoppels, MOLs, amendments, notices, rent commencement certificates, as needed. Job Qualifications: - High School Diploma or GED, required - Associates Degree or BA/BS, preferred - 2 years of proven legal experience with a corporation, law firm, government agency, or similar enterprise, required - Humble, hungry, and smart, required - Basic understanding of privilege, confidentiality, and unauthorized practice of law, required - Basic knowledge of law office operations, practices, and procedures, required - Strong verbal and written communication skills for interactions with attorneys, paralegals, administrative staff, and business partners, required - Strong attention to detail and organizational skills, with the ability to prioritize work and respond to multiple demands while meeting time sensitive deadlines, required - Ability to project manage and balance working within the team environment, required - Proficiency in team collaboration and the ability to deliver and receive project and performance feedback, required - Efficiently and effectively work at a high level without direct supervision with work product accountability, required - Ability to acknowledge and comply with all corporate policies and procedures, required - Ability to develop systems, processes, and procedures, required - Intermediate experience utilizing standard office technology including Google Suite, Microsoft Suite, Teams, Smartsheet, etc, required - Exposure to real estate development and transactions including Build-to-Suit, Ground Leases, SNDA, Estoppel, and exclusivity issues, lease renewals and amendments, due diligence, memorandums, title and survey review, environmental reports, preferred Location Requirement: This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Key Result Areas (KRAs): Area specific: - Manage the property management inbox and direct assignments. - Review and process lease options renewals and document into Lucernex. - Manage property management matters including disputes and defaults directly with Landlord. - Facilitate resolution of property management matters with other departments including facilities, accounting, real estate and construction. - Draft documents, letter agreements and other ancillary documents for opened Shops. - Coordinate approvals of traffic management plans from internal business partners with landlords and municipalities, including processing parking leases as needed. - Organize, maintain and manage the storage and documentation of ancillary lease documents in the drives system of record (Lucernex). - Process approvals and final execution of ancillary lease documents via LawVu and Docusign. - Distribute fully executed ancillary lease documents to internal stakeholders. - Track the statuses, tasks, and deadlines for property management matters. - Communicate with internal business partners, landlords and outside counsel regarding lease timelines, documents and status. - Ship and mail documents as needed. General support expectations: - Support management of all Legal Department email inbox(es) and calendar(s), applicable matter creation, and distribution of related requests - Intake and facilitation of contracts, documents, projects, and matters - Work closely with the paralegal, attorney, and administrative staff on the timely and effective distribution of all incoming legal mail and emails, including the handling of service of processing communications, as directed by attorneys - Schedule team related meetings, draft and distribute agendas, and capture notes and action items for dispersal to meeting attendees - Support management and processing of invoices - Manage Legal Department outgoing shipping and mailing requests - Organize and file all legal documents - Assure retention and organization of legal real estate records - Keep files organized and up-to-date and adhere to established filing and naming protocols - Provide detail focused and proactive support to paralegal and attorney staff in their efforts to effectively serve business partners and external teams Skills: - Keenness to Learn - Adaptability - Critical Thinking - Mission Focus - Positive Thinking - Trustworthiness Physical Requirements: - In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions - Must be able to collaborate in-person with occasional impromptu in-person meetings - Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels - Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds - Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed. - Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively. - Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed. - Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. - Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.