Role Description We are thrilled to present an outstanding opportunity for a passionate and customer-focused professional to join our client's dynamic tourism support team in Sofia, Bulgaria as a Hungarian Speaking Travel Advisor For Airbnb. In this exciting role, you will serve as a trusted point of contact for Hungarian-speaking travellers and hosts on one of the world's most iconic travel and accommodation platforms, delivering exceptional support experiences within the fast-paced tourism industry. Key Responsibilities - Provide professional, empathetic, and timely support to Hungarian-speaking Airbnb guests and hosts via phone, email, and live chat channels. - Assist travellers with booking enquiries, reservation modifications, cancellations, and general travel-related questions within the Airbnb platform. - Guide hosts through platform policies, listing optimisation advice, and best practices to enhance the overall tourism experience for their guests. - Investigate and resolve complaints, disputes, and escalated issues relating to accommodations, payments, and travel experiences, ensuring a positive outcome for all parties. - Maintain up-to-date knowledge of Airbnb's products, services, policies, and the broader tourism industry landscape to deliver accurate and relevant guidance. - Document all customer interactions accurately within the CRM system, ensuring full compliance with data protection and privacy regulations. - Collaborate closely with team members and supervisors to identify recurring issues, contribute to process improvements, and help elevate the quality of tourism support services. - Meet and consistently exceed individual KPIs and performance targets, contributing to a high-performance team culture within the tourism sector. Qualifications - Native or fluent Hungarian language proficiency (both spoken and written) is essential for this role. - A valid EU passport is mandatory for relocation and employment eligibility purposes. - A genuine passion for travel, tourism, and delivering outstanding customer experiences in a fast-paced environment. - Strong communication, active listening, and problem-solving skills with a customer-centric mindset. - Previous experience in customer service, travel advisory, hospitality, or the broader tourism industry is highly advantageous. - Comfortable working with digital platforms, CRM systems, and online communication tools. - Ability to work flexible shifts, including evenings and weekends, in line with the demands of a global tourism support operation. Benefits - Competitive Monthly Salary reflective of your skills and experience within the tourism sector. - Fully Paid Training to ensure you are confident, informed, and ready to excel in the Hungarian Speaking Travel Advisor For Airbnb position in Bulgaria. - Comprehensive Health Insurance for your peace of mind. - Fully Paid Relocation Package including your flight to Sofia, airport transfer, and hotel accommodation to get you settled comfortably. - Monthly Performance Bonus rewarding your hard work and dedication every single month. - One-Time €1,500 Signing Bonus exclusively for new hires joining our team. - A supportive, multicultural, and professionally stimulating work environment where your career can truly flourish. - And Much More... How to Apply If you are a motivated, Hungarian-speaking professional with a passion for travel and tourism, and you are ready to take the next exciting step in your career, we want to hear from you. The Hungarian Speaking Travel Advisor For Airbnb position in Bulgaria represents a truly exceptional opportunity to grow professionally, experience a vibrant new culture, and join a world-class team — all with the full support of Mercier Consultancy Group behind you every step of the way. Do not miss your chance to be part of something extraordinary. Click Apply Now to submit your application today, and a member of our dedicated recruitment team will be in touch with you shortly. We look forward to welcoming you aboard.

Role Description We are delighted to present an outstanding opportunity for a passionate and customer-focused professional to take on the German Speaking Travel Advisor Online Travel Agency position in Bulgaria. In this dynamic role, you will serve as a trusted travel expert for German-speaking customers, assisting them in planning, booking, and managing their travel experiences through a leading online travel agency platform. - Provide expert travel advice and personalised recommendations to German-speaking customers via phone, email, and live chat. - Assist customers with the research, planning, and booking of flights, hotels, holiday packages, car rentals, and ancillary travel services. - Handle post-booking enquiries including amendments, cancellations, refund requests, and rebooking arrangements. - Proactively identify upselling and cross-selling opportunities to enhance the customer's travel experience. - Stay up to date with the latest travel trends, destination information, airline policies, and accommodation options. - Liaise with third-party suppliers, airlines, and hotel partners to resolve customer queries. - Accurately log all customer interactions, booking details, and complaint resolutions within the company's CRM system. - Collaborate with team members and supervisors to maintain high service quality standards. Qualifications - Native or fluent German language skills (spoken and written). - Valid EU passport (mandatory). - A genuine passion for travel and tourism, with solid knowledge of destinations, travel products, and the online travel agency landscape. - Previous experience in a customer service, travel consultancy, or hospitality environment is strongly preferred. - Excellent communication and interpersonal skills with a confident, empathetic, and solution-oriented approach. - Proficiency in using digital booking tools, CRM systems, and Microsoft Office applications; experience with GDS platforms such as Amadeus or Sabre is a distinct advantage. - Strong organizational skills, attention to detail, and the ability to manage multiple customer enquiries simultaneously. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the travel industry. - Fully Paid Training Programme to ensure you are fully equipped with the knowledge and tools needed to excel in this role. - Comprehensive Health Insurance for your peace of mind and well-being. - Fully Paid Relocation Package including covered flight costs, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, results, and outstanding service delivery. - €1,500 Signing Bonus (one-time) awarded to all successful new hires upon joining the team. - Ongoing career development opportunities within a rapidly growing international organisation. - And Much More — including team events, a supportive multicultural work environment, and the chance to build a long-term career in the travel industry.

Role Description We are delighted to present an outstanding opportunity for a passionate and customer-focused professional to take on the German Speaking Travel Advisor Online Travel Agency position in Bulgaria. In this dynamic role, you will serve as a trusted travel expert for German-speaking customers, assisting them in planning, booking, and managing their travel experiences through a leading online travel agency platform. - Provide expert travel advice and personalised recommendations to German-speaking customers via phone, email, and live chat, ensuring a superior customer experience throughout the entire booking journey. - Assist customers with the research, planning, and booking of flights, hotels, holiday packages, car rentals, and ancillary travel services through the online travel agency platform. - Handle post-booking enquiries including amendments, cancellations, refund requests, and rebooking arrangements in a timely and professional manner. - Proactively identify upselling and cross-selling opportunities to enhance the customer's travel experience while contributing to overall revenue targets. - Stay up to date with the latest travel trends, destination information, airline policies, and accommodation options to provide accurate and reliable guidance to customers. - Liaise with third-party suppliers, airlines, and hotel partners as necessary to resolve customer queries and ensure seamless service delivery. - Accurately log all customer interactions, booking details, and complaint resolutions within the company's CRM system in compliance with data protection guidelines. - Collaborate with team members and supervisors to maintain high service quality standards and contribute to a positive, high-performance team environment. Qualifications - Native or fluent German language skills (spoken and written) are absolutely essential for this role. - Valid EU passport (mandatory). - A genuine passion for travel and tourism, with solid knowledge of destinations, travel products, and the online travel agency landscape. - Previous experience in a customer service, travel consultancy, or hospitality environment is strongly preferred. - Excellent communication and interpersonal skills with a confident, empathetic, and solution-oriented approach to customer interactions. - Proficiency in using digital booking tools, CRM systems, and Microsoft Office applications; experience with GDS platforms such as Amadeus or Sabre is a distinct advantage. - Strong organizational skills, attention to detail, and the ability to manage multiple customer enquiries simultaneously in a fast-paced environment. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the travel industry. - Fully Paid Training Programme to ensure you are fully equipped with the knowledge and tools needed to excel in this role. - Comprehensive Health Insurance for your peace of mind and well-being. - Fully Paid Relocation Package including covered flight costs, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, results, and outstanding service delivery. - €1,500 Signing Bonus (one-time) awarded to all successful new hires upon joining the team. - Ongoing career development opportunities within a rapidly growing international organisation. - And Much More — including team events, a supportive multicultural work environment, and the chance to build a long-term career in the travel industry.

• Work as part of a team of integration consultants on a project • Support the successful delivery of integration solutions for the cloud based Workday HCM system • Document, implement, deploy and support integration solutions within a Workday implementation project • Develop and share expert knowledge of the Workday product and integration platform toolset • Build strong relationships with customers to understand their requirements