Role Description We are delighted to present an outstanding opportunity for a passionate and customer-focused professional to take on the German Speaking Travel Advisor Online Travel Agency position in Bulgaria. In this dynamic role, you will serve as a trusted travel expert for German-speaking customers, assisting them in planning, booking, and managing their travel experiences through a leading online travel agency platform. - Provide expert travel advice and personalised recommendations to German-speaking customers via phone, email, and live chat. - Assist customers with the research, planning, and booking of flights, hotels, holiday packages, car rentals, and ancillary travel services. - Handle post-booking enquiries including amendments, cancellations, refund requests, and rebooking arrangements. - Proactively identify upselling and cross-selling opportunities to enhance the customer's travel experience. - Stay up to date with the latest travel trends, destination information, airline policies, and accommodation options. - Liaise with third-party suppliers, airlines, and hotel partners to resolve customer queries. - Accurately log all customer interactions, booking details, and complaint resolutions within the company's CRM system. - Collaborate with team members and supervisors to maintain high service quality standards. Qualifications - Native or fluent German language skills (spoken and written). - Valid EU passport (mandatory). - A genuine passion for travel and tourism, with solid knowledge of destinations, travel products, and the online travel agency landscape. - Previous experience in a customer service, travel consultancy, or hospitality environment is strongly preferred. - Excellent communication and interpersonal skills with a confident, empathetic, and solution-oriented approach. - Proficiency in using digital booking tools, CRM systems, and Microsoft Office applications; experience with GDS platforms such as Amadeus or Sabre is a distinct advantage. - Strong organizational skills, attention to detail, and the ability to manage multiple customer enquiries simultaneously. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the travel industry. - Fully Paid Training Programme to ensure you are fully equipped with the knowledge and tools needed to excel in this role. - Comprehensive Health Insurance for your peace of mind and well-being. - Fully Paid Relocation Package including covered flight costs, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, results, and outstanding service delivery. - €1,500 Signing Bonus (one-time) awarded to all successful new hires upon joining the team. - Ongoing career development opportunities within a rapidly growing international organisation. - And Much More — including team events, a supportive multicultural work environment, and the chance to build a long-term career in the travel industry.

Role Description We are delighted to present an outstanding opportunity for a passionate and customer-focused professional to take on the German Speaking Travel Advisor Online Travel Agency position in Bulgaria. In this dynamic role, you will serve as a trusted travel expert for German-speaking customers, assisting them in planning, booking, and managing their travel experiences through a leading online travel agency platform. - Provide expert travel advice and personalised recommendations to German-speaking customers via phone, email, and live chat, ensuring a superior customer experience throughout the entire booking journey. - Assist customers with the research, planning, and booking of flights, hotels, holiday packages, car rentals, and ancillary travel services through the online travel agency platform. - Handle post-booking enquiries including amendments, cancellations, refund requests, and rebooking arrangements in a timely and professional manner. - Proactively identify upselling and cross-selling opportunities to enhance the customer's travel experience while contributing to overall revenue targets. - Stay up to date with the latest travel trends, destination information, airline policies, and accommodation options to provide accurate and reliable guidance to customers. - Liaise with third-party suppliers, airlines, and hotel partners as necessary to resolve customer queries and ensure seamless service delivery. - Accurately log all customer interactions, booking details, and complaint resolutions within the company's CRM system in compliance with data protection guidelines. - Collaborate with team members and supervisors to maintain high service quality standards and contribute to a positive, high-performance team environment. Qualifications - Native or fluent German language skills (spoken and written) are absolutely essential for this role. - Valid EU passport (mandatory). - A genuine passion for travel and tourism, with solid knowledge of destinations, travel products, and the online travel agency landscape. - Previous experience in a customer service, travel consultancy, or hospitality environment is strongly preferred. - Excellent communication and interpersonal skills with a confident, empathetic, and solution-oriented approach to customer interactions. - Proficiency in using digital booking tools, CRM systems, and Microsoft Office applications; experience with GDS platforms such as Amadeus or Sabre is a distinct advantage. - Strong organizational skills, attention to detail, and the ability to manage multiple customer enquiries simultaneously in a fast-paced environment. Benefits - Competitive Monthly Salary reflective of your experience and expertise in the travel industry. - Fully Paid Training Programme to ensure you are fully equipped with the knowledge and tools needed to excel in this role. - Comprehensive Health Insurance for your peace of mind and well-being. - Fully Paid Relocation Package including covered flight costs, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, results, and outstanding service delivery. - €1,500 Signing Bonus (one-time) awarded to all successful new hires upon joining the team. - Ongoing career development opportunities within a rapidly growing international organisation. - And Much More — including team events, a supportive multicultural work environment, and the chance to build a long-term career in the travel industry.

• Work as part of a team of integration consultants on a project • Support the successful delivery of integration solutions for the cloud based Workday HCM system • Document, implement, deploy and support integration solutions within a Workday implementation project • Develop and share expert knowledge of the Workday product and integration platform toolset • Build strong relationships with customers to understand their requirements

• Analyze, document and model business processes for external clients and internal departments • Conduct interviews, workshops and on-site observations with clerical staff, team leaders and subject matter experts • Critically assess existing processes: identify weaknesses, breaks in information flow, manual tasks and automation opportunities • Produce clear, structured and technically actionable requirements for our engineering team • Work closely with developers to ensure requirements are understood, feasible and complete • Support implementation: clarify technical questions, assist with testing and collect feedback from the business units • Document processes, requirements and outcomes • Actively help shape DATAGROUP’s internal process landscape