• Analyze, document and model business processes for external clients and internal departments • Conduct interviews, workshops and on-site observations with clerical staff, team leaders and subject matter experts • Critically assess existing processes: identify weaknesses, breaks in information flow, manual tasks and automation opportunities • Produce clear, structured and technically actionable requirements for our engineering team • Work closely with developers to ensure requirements are understood, feasible and complete • Support implementation: clarify technical questions, assist with testing and collect feedback from the business units • Document processes, requirements and outcomes • Actively help shape DATAGROUP’s internal process landscape

• Act as a Senior ABAP Technical Consultant, developing and implementing customized solutions in the SAP system. • Analyze technical and functional requirements to ensure optimal performance and alignment with client needs. • Perform maintenance, optimization, and provide support for existing ABAP programs. • Participate in meetings with cross-functional teams to align project objectives. • Prepare technical documentation and deliver training for end users.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant - Performance Analytics Advisors & Consulting Services Managing Consultant - Performance Analytics - Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Roles and Responsibilities Client Impact • Lead client engagements across a range of industries and problem statements • Develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value • Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness Team Collaboration & Culture • Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members' roles and skills • Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels • Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital • Provide on-the-job training, coaching, and mentorship to junior consultants Qualifications Basic qualifications • Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics • Experience coaching and managing teams across multiple projects • Experience managing key client relationships • Knowledge of business KPIs, financials and organizational leadership • Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities • Analytical, interpretive, and problem-solving skills, including the proven ability to analyze large amounts of data and synthesize key findings and recommendations • Data and analytics experience such as working with data analytics software (e.g., Python, R, SQL, SAS), building, managing, and maintaining database structures, working with data visualization tools (e.g., Tableau, Power BI) • Advanced Word, Excel, and PowerPoint skills • Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment • Ability to communicate effectively in English and the local office language (if applicable) • Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs • Ability to travel to client sites on a semi-regular basis Preferred qualifications • Additional data and analytics experience in Hadoop framework and coding using Impala, Hive, or PySpark • Experience generating new knowledge or creating innovative solutions for a firm • Relevant industry expertise • Master's degree with relevant specialization such as advanced analytics, big data, or mathematical discipline (not required) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description Join Us to Advance People Relations in Care, Academia, and Innovation. At Advocate Health, we are committed to promoting exceptional care and talented leadership across our clinical, academic, and administrative environments. We invite experienced people relations professionals to join us as a Physician & Faculty Relations Consultant Senior—a critical role that strengthens our mission by guiding leaders through complex provider relations, enabling enterprise standards, and transforming culture, accountability, and performance for employed physicians, faculty, medical residents, fellows, and Advanced Practice Professionals (APPs). The Physician & Faculty Relations Consultant Senior partners with leaders across clinical, academic, and administrative domains to resolve complex people matters, mitigate risk, and reinforce a culture of empathy, rigor, and trust. This role is responsible for advanced consultation with leaders on performance, conduct, policies, and governance, applying frameworks that support defensible decisions and sustainable behavior change—not transactional case management. You will shape enterprise consistency, encourage continuous improvement, and drive solutions that address root causes and create lasting organizational impact for our provider and trainee populations. What You'll Do - Serve as an advanced consultant on people relations issues involving physicians, faculty, residents, fellows, and APPs, including performance, conduct, harassment/discrimination allegations, and policy interpretation. - Lead and support issue assessments, fact-finding, and solution development, maintaining neutrality, documentation integrity, and organizational alignment. - Advise leaders on employment, faculty, trainee, and academic governance agreements, bylaws, and regulatory requirements. - Guide leaders through defensible decision-making, facilitating learning, accountability, and sustainable change. - Partner with Legal, Compliance, Risk, Medical Staff Services, GME, Faculty Affairs, Academic Affairs, and Education leadership to ensure cohesive response to provider/trainee relations. - Shift conversations from policy violation focus to root driver analysis, reframing documentation toward solution and context. - Coach leaders on performance management, conflict resolution, and navigating challenging conversations, ensuring issues are managed at the most effective level. - Align practices with enterprise standards, accreditation, licensure, and compliance requirements, serving as a mentor/resource for People Relations & Enablement colleagues. - Identify systemic trends, elevate insights, and refine frameworks, tools, training, and governance models for continued organizational maturity. Qualifications - Bachelor’s degree in human resources or related field (Master’s preferred) - Minimum 5 years’ experience in human resources, employee relations, or business partner roles - Ability to handle complexity, exercise agility and adaptability, deliver strong judgment and strategic thinking, and scale impact with innovative solutions - Excellent communication, critical thinking, relationship/stakeholder management, negotiation and persuasion, and self-awareness - Solid technical expertise in People & Culture disciplines and practices - Experience working in environments requiring partnership across clinical, academic, and administrative structures Requirements - Master’s degree in relevant field (preferred) - Advanced knowledge of consultation models, change management, and root-cause analysis - Strong interpersonal and team leadership skills - Familiarity with governance, faculty/trainee agreements, and healthcare regulations - Additional HR/relations certifications or experience in healthcare/academic settings Benefits - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program